Company Bio

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview:

As part of our commitment to developing and advancing Nation members within our organization, we are excited to offer a Conference Services Manager – Trainee position. This opportunity is open exclusively to Nation members and is designed as a career development role with structured mentorship and training.

The Conference Services Manager – Trainee will work under the direct guidance of the Director of Sales and Conference Services, as well as the Sales and Conference Services team. This role is key to building the future of our Grey Eagle Resort & Casino’s success, as it provides Nation members with the skills and experience needed to eventually step into a leadership role within Sales and Conference Services.

The Trainee will support the team with event sales, hotel room sales, and event logistics, while gaining hands-on experience in contract negotiation, sales processes, and hotel operations. Over the course of the program, the successful candidate will develop the skills needed to connect with clients and deliver memorable experiences that reflect the values of Grey Eagle Resort & Casino.

Education and Experience:

(Assets, Not Requirements)

• Previous customer service, events, or sales experience is an asset but not required.
• Knowledge of food and beverage, hospitality, or event planning is helpful.
• An interest in developing long-term career growth in Sales and Conference Services.

Knowledge, Skills and Abilities:

Key Learning & Development Areas

Through training and mentorship, the Trainee will gain experience in:

• Responding to sales inquiries in a timely and professional manner.

• Delivering excellent customer service throughout the client journey.

• Supporting event sales, hotel room sales, and event logistics under the supervision of the Sales and Conference Services team.

• Communicating effectively with both clients and the Operations team.

• Supporting site tours, inspections, and event planning functions.

• Assisting in the creation and management of group room blocks, banquet event orders (BEOs), and client communications.

• Understanding hotel food & beverage services, pricing, and event requirements.

• Learning digital sales systems, sales processes, and strategies.

• Participating in internal meetings, reporting, and presentations.

• Recognizing opportunities to maximize client experience and hotel revenue.

What We’re Looking For
This is a training opportunity, and we encourage all Nation members with an interest in hospitality, events, or sales to apply — even if you do not meet all traditional qualifications.

Skills and attributes that will help you succeed in this role:

• Strong interest in hospitality, customer service, or sales.

• Willingness to learn and be coached in a professional environment.

• Good communication skills, both written and verbal.

• Strong organizational skills and attention to detail.

• A positive, team-oriented attitude with the ability to handle challenges.

• Basic computer skills; familiarity with Microsoft Office is an asset.

Why Apply?

• Exclusive opportunity for Nation members to gain training in a leadership-track hospitality role.

• Structured mentorship and hands-on learning.

• Exposure to event sales, hotel room sales, and event logistics.

• A chance to build a professional career in Sales and Conference Services with future opportunities for advancement.

Legal Framework
This opportunity is designated for Nation members as part of an ameliorative program.

• Alberta Human Rights Act, s.10.1 explicitly protects programs designed to improve conditions for disadvantaged groups — including Indigenous-preference hiring, internships for Tsuut’ina Citizens, and targeted development — so long as they are reasonably likely to meet that goal.
• This aligns with the Charter of Rights and Freedoms, s.15(2), as confirmed in R. v. Kapp (2008 SCC 41).

Reference: albertahumanrights.ab.ca+1CanLII | CanLII: R. v. Kapp

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We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.

• Priority will be given to Tsuut'ina Nation members.