Job Requisition Id: 194816

Business Function: Customer Experience

Primary City: Ottawa

Other Location(s): Province: Ontario

Employment Type: Full-Time

Employment Status: Permanent

Language Requirement: English Essential

Employee Class and Level: CPMGA01

Number of Vacancies: 2 Area of Competition: National Level

Closing Date (YYYY-MM-DD): 2026-03-13 Job Description The Officer, Change Management is accountable for the implementation and evaluation of employee programs and communications. Provides input on program/project development. Completes research and integration with appropriate CPC functions and develops, documents and distributes operations and process procedures. Participates in special projects, as required; works with reports requiring executive approval and responsible to take this information and communicate policy and strategy to CPC employees.

Job Responsibilities Below are the main job requirements and responsibilities for the Officer, Change Management.

• Is accountable for the implementation and evaluation of programs targeting CPC employees. Ensures that short and long term objectives are incorporated into the implementation strategy.
• Sets criteria to measure and evaluate project objectives. Participates in program/project development; develops and implements controls and reports on budget and project deliverables.
• Ensures effective integration and co-ordination of programs affecting employees by liaising with Operations, Engineering and other key stakeholders
• Implements plans for new programs or changes to ensure a professional, complete and cost effective implementation. This includes planning and ensuring internal functions and/or contracted expertise meet committed tight deadlines.

Job Responsibilities (continued)

• Stays current with change management best practices. Promotes the enhancement of change management skill levels and improves retention of these skills in Canada Post by sharing information and demonstrating their value through results.
• Develops and co-ordinates production of related manuals, pamphlets, instructions, guides, how-to's etc.; provides input into required training programs.
• Consults with and provides advice to the client on change management issues, particularly as they relate to communications and training and the development of a change management strategy.
• Represents the Manager in meetings / committees etc., as needed; and is responsible for making significant decisions on their behalf.

Qualifications Education

• Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training

Experience

• 1 - 3 years of relevant work experience in the areas of Communications, Training and/or Change Management
• Experience in a project environment

Other Candidate Requirements

• Demonstrated ability to manage competing priorities and integrate various tasks within a matrix or project environment
• Skilled at motivating others
• Highly influential with strong negotiating skills
• Adept at project development and execution
• Committed to excellence
• Innovative with a strong business acumen
• Sound judgment and decision making abilities
• Skilled at teamwork and relationship management
• Written communication skills

Other Information Safety Sensitive Positions This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.

Employment Equity Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

Accommodation Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our signature behaviours Make the call – We’re empowered to make decisions, respectfully challenge the status quo, and support others to do the same.

Know the destination – We understand Canada Post’s strategy and goals and how we contribute to them, and we move forward with open minds when exploring new approaches.

Deliver for others – We take pride in doing our personal best, demonstrate care for others, and support and encourage them to reach their potential.

Ignite our pride – We play a role in making Canada stronger by celebrating who we are, the communities we service, and issues that matter.

Our values Our Values have three dimensions: **“We matter as individuals, We matter to one another, We matter to our country”

TRUST** I earn the trust placed in me every day, and I trust that my safety and well-being are everyone’s top priority.

We do our best work when we trust each other.

We value the trust Canadians have in us, and understand it is earned with every decision and interaction.

RESPECT I understand respect is the foundation of a successful workplace.

We respect each other as colleagues and treat each other as we would like to be treated.

We respect our country and the communities we serve, and understand we have a responsibility to be a positive force for change.

DELIVER I challenge myself to safely deliver every day because what I do matters.

We are a network of people, united by what we accomplish and deliver together.

Delivering a stronger Canada for Canadians is at the heart of what we do

Position Occupancy Applicants who are currently Management/Exempt term employees - it is preferred that employees perform the duties of their position for three (3) months before being considered for permanent opportunities or longer term appointments.

Applicants who are currently at the Manager/Officer/Exempt - it is preferred that employees remain in their substantive position for two (2) years before being considered for other permanent opportunities.

Applicants who are currently members of another employee group - should contact their human resources representative to learn more about their position occupancy requirements.

Interview Notification Should you be contacted for an interview, you are required to notify your Team Leader. If you do not meet the position occupancy guidelines above, you will need to provide confirmation from your General Manager and Director, Human Resources responsible for your function/region that you can be considered for this opportunity.