About the role
Reports To: Rental & Retail Manager, Director of Skiing
Employment Type: Seasonal
Position Summary
The Rental & Retail Supervisor oversees the day-to-day operations of the Rental Shop, Retail and Town Stores, Online Retail, Staff Scheduling and Guest Services. This position plays a key leadership role in staff supervision, customer service excellence, inventory management, and operational efficiency. Reporting to the Rental & Retail Manager and Director of Skiing, the Supervisor ensures alignment with departmental goals and service standards.
Key Responsibilities
Leadership & Staff Management
- Supervise and mentor the Rental & Retail Staff across all locations
- Assist with onboarding, training, and performance reviews
- Coordinate scheduling and shift planning to ensure adequate staffing levels
- Foster a positive team culture with a focus on accountability, collaboration, and guest experience
- Address and resolve staff performance issues and customer escalations professionally
- Oversee daily payroll review and approval in collaboration with the Manager
Rental & Retail Operations
- Ensure smooth daily operations in the Rental Shop, Town Store, and on-mountain retail spaces
- Oversee inventory control: ordering, receiving, pricing, merchandising, and loss prevention
- Monitor the use and maintenance of rental equipment and coordinate repair schedules
- Ensure compliance with all safety protocols (WHMIS, WCB) and operational procedures
- Optimize sales floor organization and product presentation in line with seasonal trends
Guest Experience & Sales Performance
- Maintain high service standards and model exemplary guest interactions
- Support the team in resolving guest concerns and troubleshooting transactions or bookings
- Monitor sales performance
Systems & Administration
- Use RTP, Inntopia, and Aspenwear for reporting, troubleshooting, and operational updates
- Support accurate tracking of product movement, rentals, and inventory reports
- Liaise with IT and accounting teams on POS issues, audits, or payment discrepancies
- Maintain and update documentation including SOPs, training manuals, and policy references
Cross-Functional Coordination
- Coordinate with departments including Ski School, Guest Services, Maintenance, and Mountain Ops
- Assist with the planning and setup of retail displays and promotional events at seasonal outlets
Qualifications & Experience
- Minimum 2 years of supervisory experience in retail, rentals, or hospitality (required)
- Post-secondary education in business, tourism, or related field (asset)
- Proficient in POS systems such as RTP, Inntopia, Aspenwear, or similar platforms
- Experience with inventory management, staff scheduling, and sales analysis
- Ski/snowboard equipment knowledge and rental operations experience (required)
- Proficient with Microsoft Excel, Google Workspace, and team communication platforms
Key Attributes
- Proven leadership and team-building skills
- Organized, detail-oriented, and deadline-driven
- Strong interpersonal and communication abilities
- Adaptable to changing priorities in a high-paced, guest-facing environment
- Alpine skier and/or snowboarder (required)
- Passion for mountain sports, outdoor lifestyle, and familiarity with Jasper National Park (asset)
About the role
Reports To: Rental & Retail Manager, Director of Skiing
Employment Type: Seasonal
Position Summary
The Rental & Retail Supervisor oversees the day-to-day operations of the Rental Shop, Retail and Town Stores, Online Retail, Staff Scheduling and Guest Services. This position plays a key leadership role in staff supervision, customer service excellence, inventory management, and operational efficiency. Reporting to the Rental & Retail Manager and Director of Skiing, the Supervisor ensures alignment with departmental goals and service standards.
Key Responsibilities
Leadership & Staff Management
- Supervise and mentor the Rental & Retail Staff across all locations
- Assist with onboarding, training, and performance reviews
- Coordinate scheduling and shift planning to ensure adequate staffing levels
- Foster a positive team culture with a focus on accountability, collaboration, and guest experience
- Address and resolve staff performance issues and customer escalations professionally
- Oversee daily payroll review and approval in collaboration with the Manager
Rental & Retail Operations
- Ensure smooth daily operations in the Rental Shop, Town Store, and on-mountain retail spaces
- Oversee inventory control: ordering, receiving, pricing, merchandising, and loss prevention
- Monitor the use and maintenance of rental equipment and coordinate repair schedules
- Ensure compliance with all safety protocols (WHMIS, WCB) and operational procedures
- Optimize sales floor organization and product presentation in line with seasonal trends
Guest Experience & Sales Performance
- Maintain high service standards and model exemplary guest interactions
- Support the team in resolving guest concerns and troubleshooting transactions or bookings
- Monitor sales performance
Systems & Administration
- Use RTP, Inntopia, and Aspenwear for reporting, troubleshooting, and operational updates
- Support accurate tracking of product movement, rentals, and inventory reports
- Liaise with IT and accounting teams on POS issues, audits, or payment discrepancies
- Maintain and update documentation including SOPs, training manuals, and policy references
Cross-Functional Coordination
- Coordinate with departments including Ski School, Guest Services, Maintenance, and Mountain Ops
- Assist with the planning and setup of retail displays and promotional events at seasonal outlets
Qualifications & Experience
- Minimum 2 years of supervisory experience in retail, rentals, or hospitality (required)
- Post-secondary education in business, tourism, or related field (asset)
- Proficient in POS systems such as RTP, Inntopia, Aspenwear, or similar platforms
- Experience with inventory management, staff scheduling, and sales analysis
- Ski/snowboard equipment knowledge and rental operations experience (required)
- Proficient with Microsoft Excel, Google Workspace, and team communication platforms
Key Attributes
- Proven leadership and team-building skills
- Organized, detail-oriented, and deadline-driven
- Strong interpersonal and communication abilities
- Adaptable to changing priorities in a high-paced, guest-facing environment
- Alpine skier and/or snowboarder (required)
- Passion for mountain sports, outdoor lifestyle, and familiarity with Jasper National Park (asset)