Top Benefits
About the role
At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we’re looking for talented individuals to join our team and make a difference.
About The Role Position Type: Full Time
Shift Structure: Monday to Friday 08:00-16:00, in person
Location: Leduc, AB
The Canada Response Centre Coordinator is a dynamic and mission-critical role within the International SOS Canada Response Centre (CRC).
This position supports the NP and Medical Director in coordinating emergency medical and operational responses across Canada. The Coordinator is the first point of contact for emergency requests and is responsible for initial case creation, triage, and linkage to appropriate consultants and emergency response partners including public EMS, fire, and police agencies.
The role demands expert communication, calm under pressure, and rapid decision-making in high-stakes situations. It is ideal for experienced emergency services professionals who are problem solvers and thrive in high-impact environments.
Key Responsibilities Call & Escalation Management
- Serve as the first point of contact for emergency requests and initiate case creation.
- Activate and support medical transport plans for remote and industrial sites.
- Coordinate evacuations, natural disaster responses, and critical incident management.
- Maintain situational awareness and provide real-time updates to stakeholders.
- Operate telephone and digital dispatch systems to manage emergency calls.
- Prioritize and triage incoming requests for assistance with speed and accuracy.
- Remain calm and composed under pressure while managing multiple concurrent calls.
- Ensure accurate and timely documentation of all communications and actions.
- Liaise with fire, EMS, police, and other public safety agencies as needed.
Systems, Technology & Training
- Utilize and troubleshoot IT systems, dispatch software, and VOIP communications.
- Maintain readiness of CRC systems and contribute to continuous improvement.
- Develop guidelines for use of systems and technology and train clinicians on their use.
- Conduct regular tests of systems and work with IT / Providers to solve any issues.
- Participate in onboarding and training of CRC staff.
- Support audits and contribute to SOP development.
Team Coordination & Administrative Support
- Support the Operations Director by acting as the focal point for CRC team roster, updating schedule and availability of NP as well as Medical Director / Topside Physicians. .
- Support Operations leads with updating of Medical Transportation Plans & STARS protocols as applicable.
- Manage communication lists
- Assist in emergency drills and simulations.
- Coordinate intro to the CRC induction sessions for site medical personnel.
Other
- Ensure compliance with data protection regulations and internal standards.
- Attend team meetings and contribute to planning and development.
- Other duties as required
About You Required Skills and Knowledge
- Strong multitasking and decision-making skills under pressure.
- Excellent verbal and written communication skills.
- Ability to remain calm, focused, and professional in high-stress situations.
- Proficiency in Microsoft Office, dispatch software, and radio systems.
- Deep knowledge of emergency response systems and public safety protocols.
- Strong understanding of privacy and confidentiality procedures.
- Ability to interpret and apply emergency protocols and triage procedures.
- Familiarity with CAD (Computer-Aided Dispatch) systems and GIS mapping tools.
- Typing speed of 35+ WPM and proficiency in multi-screen environments.
- Familiarity with emergency response planning in fire/EMS or police services.
- Ability to maintain strict confidentiality and adhere to privacy protocols in all communications and documentation.
- Experience working with multidisciplinary teams including medical and operational staff.
Required Qualifications
- Formal training in Emergency Response Communications, MPDS, and or dispatch (EMD/EFD/EPD) qualifications.
- Advanced First Aid or other healthcare/medical training (asset but not required).
Required Work Experience
- Minimum 3 years of experience in emergency services or 911 dispatch.
Required Languages
- Fluency in English required
- Billingual capability in French or other languages advantageous
Benefits Position is overtime and benefits eligible.
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
Start your journey with us today. Apply now!
About International SOS
The International SOS Group of Companies has been in the business of saving lives for over 40 years. Protecting global workforces from health and security threats, we deliver customised health, security risk management and wellbeing solutions to fuel our clients’ growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical expertise with a focus on prevention, offers real-time, actionable insights and unparalleled on-the-ground delivery. We help clients meet compliance reporting needs for good governance. By partnering with us organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.
Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 9,000 organisations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions, and NGOs. 12,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days.
To protect your workforce, we are at your fingertips: www.internationalsos.com
For news and events updates follow us on Twitter - https://twitter.com/IntlSOS
Top Benefits
About the role
At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we’re looking for talented individuals to join our team and make a difference.
About The Role Position Type: Full Time
Shift Structure: Monday to Friday 08:00-16:00, in person
Location: Leduc, AB
The Canada Response Centre Coordinator is a dynamic and mission-critical role within the International SOS Canada Response Centre (CRC).
This position supports the NP and Medical Director in coordinating emergency medical and operational responses across Canada. The Coordinator is the first point of contact for emergency requests and is responsible for initial case creation, triage, and linkage to appropriate consultants and emergency response partners including public EMS, fire, and police agencies.
The role demands expert communication, calm under pressure, and rapid decision-making in high-stakes situations. It is ideal for experienced emergency services professionals who are problem solvers and thrive in high-impact environments.
Key Responsibilities Call & Escalation Management
- Serve as the first point of contact for emergency requests and initiate case creation.
- Activate and support medical transport plans for remote and industrial sites.
- Coordinate evacuations, natural disaster responses, and critical incident management.
- Maintain situational awareness and provide real-time updates to stakeholders.
- Operate telephone and digital dispatch systems to manage emergency calls.
- Prioritize and triage incoming requests for assistance with speed and accuracy.
- Remain calm and composed under pressure while managing multiple concurrent calls.
- Ensure accurate and timely documentation of all communications and actions.
- Liaise with fire, EMS, police, and other public safety agencies as needed.
Systems, Technology & Training
- Utilize and troubleshoot IT systems, dispatch software, and VOIP communications.
- Maintain readiness of CRC systems and contribute to continuous improvement.
- Develop guidelines for use of systems and technology and train clinicians on their use.
- Conduct regular tests of systems and work with IT / Providers to solve any issues.
- Participate in onboarding and training of CRC staff.
- Support audits and contribute to SOP development.
Team Coordination & Administrative Support
- Support the Operations Director by acting as the focal point for CRC team roster, updating schedule and availability of NP as well as Medical Director / Topside Physicians. .
- Support Operations leads with updating of Medical Transportation Plans & STARS protocols as applicable.
- Manage communication lists
- Assist in emergency drills and simulations.
- Coordinate intro to the CRC induction sessions for site medical personnel.
Other
- Ensure compliance with data protection regulations and internal standards.
- Attend team meetings and contribute to planning and development.
- Other duties as required
About You Required Skills and Knowledge
- Strong multitasking and decision-making skills under pressure.
- Excellent verbal and written communication skills.
- Ability to remain calm, focused, and professional in high-stress situations.
- Proficiency in Microsoft Office, dispatch software, and radio systems.
- Deep knowledge of emergency response systems and public safety protocols.
- Strong understanding of privacy and confidentiality procedures.
- Ability to interpret and apply emergency protocols and triage procedures.
- Familiarity with CAD (Computer-Aided Dispatch) systems and GIS mapping tools.
- Typing speed of 35+ WPM and proficiency in multi-screen environments.
- Familiarity with emergency response planning in fire/EMS or police services.
- Ability to maintain strict confidentiality and adhere to privacy protocols in all communications and documentation.
- Experience working with multidisciplinary teams including medical and operational staff.
Required Qualifications
- Formal training in Emergency Response Communications, MPDS, and or dispatch (EMD/EFD/EPD) qualifications.
- Advanced First Aid or other healthcare/medical training (asset but not required).
Required Work Experience
- Minimum 3 years of experience in emergency services or 911 dispatch.
Required Languages
- Fluency in English required
- Billingual capability in French or other languages advantageous
Benefits Position is overtime and benefits eligible.
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
Start your journey with us today. Apply now!
About International SOS
The International SOS Group of Companies has been in the business of saving lives for over 40 years. Protecting global workforces from health and security threats, we deliver customised health, security risk management and wellbeing solutions to fuel our clients’ growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical expertise with a focus on prevention, offers real-time, actionable insights and unparalleled on-the-ground delivery. We help clients meet compliance reporting needs for good governance. By partnering with us organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.
Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 9,000 organisations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions, and NGOs. 12,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days.
To protect your workforce, we are at your fingertips: www.internationalsos.com
For news and events updates follow us on Twitter - https://twitter.com/IntlSOS