A Career with Purpose and Heart YOU LOVE COMING TO WORK. GROW AND DEVELOP WITH US, DOING WHAT YOU LOVE. Happier Aging Philosophy At Nurse Next Door, we believe that getting older doesn’t have to feel sad or helpless. Instead, aging should be celebrated. That’s what we call Happier Aging. We bring Happier Aging to everyone : ourselves, our team, our community and the world. Happier Aging starts with you. Caregiving as a Career We are redefining the home care industry and are a career destination in North America. We believe in Caregiving as a Career: a career that is respected, valued and offers personal professional growth opportunities.

Caregiving as a Career starts with our People Promise, entered in the belief that you can thrive at work and have fun along the way. This is what we are all about.

We form genuine relationships and support our team members to achieve their wildest dreams through leading with care, our Bold Kindness philosophy.

Do you want to make lives better and have the ability to drive your career?

Do you love working with seniors? Nurse Next Door has the perfect opportunity for you! Client Care Ambassador Job Description Our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We have a mission to help seniors continue doing what they love most. We are not just another homecare company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again.

As a member of the Nurse Next Door team you understand how to hustle with heart – this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy.

As a Registered Nurse you are passionate about bringing peace of mind to your client and their families. You are responsible for initiating Happier Aging experiences for Clients and Caregivers, you are responsible for the day to day operations related to driving business results through Client and Caregiver experience. You will work closely with your Care Designer to create a premium experience and deliver on client care goals.

Duties And Responsibilities Creates Happier Aging experiences and client focused care in home and community settings

Delivers on our Brand Promise by owning the client’s experience, ensuring that you do whatever it takes to bring peace of mind to our clients and their families

Delivers comprehensive nursing care and assessments to clients according to your scope of practice outlined by CNO

Engages and reports in open communication with your Care Designer when opportunities to elevate your client’s experience and care are identified

Responds to Care Services Center (CSC) team regarding scheduling inquiries and updates within the agreed upon timeline

Function within the limits of your own experience and knowledge, while practicing safely and competently as outlined by CNO

Is a leader in the community

Able to use applications via phone and email to ensure proper communication and documentation are completed for your client’s care

Client Care Delivery Attends First Visits with Caregivers to ensure Client needs and care plans are executed as per the Service Agreement; sets and role models expectations

Conducts supervisory visits to ensure Caregiver fit and quality of care; delivering a premium client experience impacting Net Promoter Scores of 9 or higher

Reviews appropriate and individualized care plans and updates as required

Monitor risk issues and analyzes trends, adapts care as needed

Reviews care, implementing clinical solutions, and evaluates client outcomes based on client goals

Leadership Reports to the Care Designer

Delegates care and provides training and support when needed (ie. caregiver needing to use a ceiling lift, change a catheter bag)

Drives results through leading Caregiving team by setting clear goals, coaching in the moment and ensuring training needs are met

First and Supervisory visits to evaluate the Caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or 10

Scheduling Collaboration Delivers exceptional Client service by achieving scheduling goals and responding to urgent inquiries

Responsible for ensuring Client coverage is secured, particularly due to urgent care, Caregiver cancelations and limited availability; assists with Client visits and scheduling as needed; able to cover shifts as required.

Administration Reviews and updates Client and staff records quarterly to ensure 100% accuracy and completeness

Reviews documentation and follow up with any care related concerns

Follows up with care plans and updates as needed

Any duties that the job may require

Availability Flexibility is required

Part time

Qualifications Licensed Practical Nurse Certificate or Registered Nurse

CPR and First Aid Certification

Valid driver’s license

Healthcare background

Two positive professional references

Ability to travel independently to client visits

CPR and First Aid Certification

Intentional organization, planning, time management and multi-tasking skills

Exceptional written and verbal communication skills

We provide care 24/7, so visits may be scheduled early morning, afternoon, evening, or overnight to meet our clients’ needs.

Current practicing registration as a Registered Nurse with CNO license

Minimum 1 year RN experience, home health care experience is considered an asset

Nurse Next Door is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees. Requests for accommodation due to a disability or any other protected characteristic can be made throughout the recruitment process and during employment.