What you'll do:

• Reporting to the Team Manager, Central Support, this position is responsible for compiling accurate and complete records, and retention of customer files within SCIC. The Administrative Support Clerk – Records Specialist performs related clerical work in electronic filing, pulling records, proof reading, sorting and checking materials or records to be processed, as well as conducts large volume seasonal and weekly mail-outs.
• Record, organize, prepare, and scan incoming SCIC customer documents.
• File documents electronically with accuracy and quality.
• Validate and export scanned documents and e-documents.
• Manage a filing system for a large capacity of highly confidential and time sensitive documents; ensuring freedom of information and protection of privacy (FIPPA) standards are met.
• Verify and log all cheque run documents received, physically merge various types of documents in contract order, pull cheques and statements, then release when given approval by the division.
• Follow up on discrepancies found in forms, statements, applications, and other documents, in person or by correspondence, in order to make adjustments.
• Execute the delivery of special projects as requested.
• Retrieve, deliver and return requested stored files from Saskatchewan Central Services Record Centre by using the Document Tracking System.
• Compile and mail premium tables and land rating sheets to contract customers, bank institutions, accounting firms and other government agencies.
• Retrieve, reproduce and prepare documentation for provincial auditors, lawyer and/or court purposes, and contract customer requests from electronic files, microfiche and/or archives.
• Update Imaging forms and Validation document types.
• Assist other divisions with various tasks such mail-outs and mailroom duties.

Qualifications:

• To be successful in this position, you will need a Grade 12 Diploma supplemented by two years’ clerical experience, preferably in an office setting.
• Ability to operate office equipment such as scanners, photocopiers, and printers used within SCIC.
• Ability to perform a large volume of repetitive tasks requiring numerical accuracy.
• Computer skills and experience using Microsoft Word, Outlook, Excel, and Teams, to develop letters, spreadsheets etc. iSeries, Kofax Capture, CRM, Ceres and other software.
• Knowledge of various farming practices, and the agricultural industry.
• A criminal record check is required.
• Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.

Competencies:

• Service Excellence: Follows through on commitments and responds to inquiries, emails, requests and complaints in a timely fashion. Always display respect, professionalism and dignity in daily interactions. Responds to customers with an appropriate level of urgency.
• Personal Leadership and Development: Demonstrates integrity, openness and inclusiveness by treating self and team members with respect and empathy. Recognizes personal strengths and continues to develop them. Leads as needed, regardless of position.
• Strategic Thinking: Prioritizes work in alignment with organizational objectives. Asks questions to gain a clear understanding. Has a clear understanding of organizational objectives and aligns daily tasks to strategic goals.
• Decision Making: Uses information to make timely and appropriate decisions for the position. Will move the decision making to the appropriate level when the decision is outside of the position scope. Decisions are aligned with position responsibilities, boundaries and organizational policies and practices.
• Innovation: Is a self-starter. Challenges the status quo when needed and looks for ways to improve internal processes or practices. Assists in implementing changes.
• Analytical Thinking: Makes suggestions at team meetings and to manager on potential/known issues and possible solutions. Identifies discrepancies within work and makes appropriate adjustments. Asks questions to gain a clear understanding.
• Team Collaboration: Shares knowledge and experience with others. Brings forward ideas, solutions and concerns to help the team problem solve and build solutions. Respects contributions of all team members, demonstrating cooperation and support for team decisions.
• Building Organizational Community: Is friendly, positive and professional with people they meet. Works independently, interdependently and participates as a contributing member across work teams. Respects ideas and contributions of others.
• Communication: Responds to concerns in a respectful manner. Is accessible and welcomes open communication. Listens actively and objectively without interrupting.
• Accountability: Assumes responsibility for personal actions, behaviours and results. Models the values of the organization. Actions are consistent with words (“walks the talk”).
• Performance Management: Completes all assigned duties on a consistent basis with energy and drive. Achieves quality of work on a consistent basis. Strives for service excellence.
• Planning and Risk Management: Creates a personal work plan that contributes to the goals and work assigned to self and team. Assumes responsibility for work plans and projects and delegates tasks where appropriate. Organizes and prioritizes work to implement plans.

Saskatchewan Crop Insurance Corporation (SCIC) is committed to equity, diversity, inclusion and accessibility. SCIC welcomes applications from all individuals and encourages applicants to self-identify in their application. We affirm our Commitment to Reconciliation as we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. Please tell us of accommodation measures required to help you be assessed fairly. Please note that the information you provide will be treated confidentially.