Join us in re-imagining health care with the largest social enterprise in Canada. SE Health is leading a multi-year enterprise transformation project that leverages human-centered design to be at the forefront of innovation within the healthcare sector. As a leader in home care, we are expanding and enhancing our capabilities to provide personalized experiences using new platforms and cloud-native architectures, ensuring privacy and security by design. Our transformation is grounded in guiding principles drive to ensure that we prioritize team decisions, long-term planning, process standardization, data-driven insights, and balanced user adoption. If you are driven by the desire to have an impact, change the world of health care and shape the future, we invite you to be part of our journey.

Position Summary:
Your role as a Quality Assurance Analyst is to actively participate in the planning, preparation, and execution of effective testing efforts for in-house software and integrations as well as vendor/SaaS based solutions. You are passionate about delivering high quality solutions that integrate a multitude of systems and you are expected to support testing efforts by acquiring organizational and domain knowledge, while applying your software testing expertise. You will help to develop and establish quality assurance standards, processes, and procedures to support continual service improvements related to the quality and efficiency of testing throughout the organization.

Duration: 18 months contract

Responsibilities:

Software Testing

• Ensure the overall quality of solutions through executing all aspects of Quality Assurance in every phase of the software development life cycle.
• Ensure test results align with business functional and technical requirements, system compliance, and integration specifications.
• Primary liaison for testing expertise for business participants on user acceptance test support.
• Create test plans/strategy, scenarios, scripts, and expected results and execute the required testing accordingly, either independently or in partnership with internal or external parties.
• Write clear, detailed test cases and bug reports, ensuring thorough test coverage for assigned features.
• Hands-on experience writing and executing manual test cases, with some exposure to test automation tools (e.g., Selenium) considered a plus.
• Able to perform basic SQL queries to support backend validation and test data verification.
• Configure, implement, validate, and maintain test data and test environments.
• Log, track, and report test results and communicate test progress, test results, and other relevant information to project stakeholders and management.
• Communicate quantitative and qualitative findings from test results to the development team.
• Ensure that the final product satisfies the product requirements and meets business expectations.

Quality Assurance Operations

• Support initiatives to improve existing and/or implement new QA processes within the organization.
• Support the evaluation, deployment and management of test automation tools to improve efficiencies.
• Cultivate and disseminate knowledge of application testing best practices.
• Contribute to the overall team development by collaborating with and actively participating in team activities to expand the technical capabilities through continuous learning and sharing of skills and knowledge.
• Familiarity with QA methodologies and tools such as JIRA, Zephyr, or similar for test case management and defect tracking.
• Contribute to test planning, execution, and reporting for functional, regression, and integration testing.
• Actively participate in meetings to solve technical or quality related issues.

Planning

• Take an active part in estimating and planning of the effort and timelines of any activities related to the software systems development and implementation.

Qualifications:

• Bachelor's degree in computer science or information systems or other technically relevant degree.
• Minimum 4+ years of related work experience in Software Quality Assurance.
• Knowledge of enterprise application technologies (Database and Application Servers) and issues (scalability, security).
• Sound knowledge of system testing and software quality assurance best practices.
• Good experience with SQA methodologies, tools, and approaches.
• Well versed in all test phases – QA, Regression, Load/Performance, etc.
• Proven skills documenting problems found during testing in language understandable to users, system development staff and vendors.
• Competency in understanding programming languages and SQL/relational databases.
• Good understanding and experience with formal IT project methodologies, processes, and practices.
• Experience supporting the design, development and implementation of software testing solutions/tools is preferable.
• CSTE (Certified Software Test Engineer) or CSQA (Certified Software Quality Analyst) certification is preferred.
• Good understanding of the Salesforce data model, workflows, and security principles; ability to validate functionality across standard and custom objects.
• Healthcare industry experience is an advantage but not required.

Skills/ Competencies:

• Exceptional attention to detail with proven analytical and problem-solving abilities
• Takes appropriate accountability and/or ownership of tasks based on level of experience and length of time in role.
• Excellent organizational, planning, and prioritization skills.
• Self-motivated and able to manage work priorities with moderate supervision.
• Proactively looks for and addresses opportunities for efficiencies and/or improvements within their direct level of authority and/or the IT organization.
• Strong written, oral, and interpersonal communication skills
• Ability to work in a team oriented, collaborative environment
• Ability to communicate clearly and collaborate effectively with developers, business analysts, and other team members in a cross-functional Agile team.
• Demonstrated attention to detail and commitment to delivering high-quality, reliable software.

Why Join SE Health?

• Competitive Compensation – Enjoy a Total Rewards package including salary, benefits, pension, performance incentives, on demand pay, car loan support and exclusive staff perks.
• Flexibility & Support – Our SE Flex program offers a unique hybrid model with work-from-home options, flexible scheduling, and a supportive culture to help you thrive.
• Meaningful Impact – As a Social Enterprise, your work directly supports improving lives across Canada. Your voice matters, and innovation is encouraged.
• Growth & Development – Access tuition assistance, training, and career advancement opportunities across our growing organization.

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.