Job Number:

J0226-0234

Job Title:

Manager - People Services

Department:

People Services

Job Type:

Permanent Full Time

Action Required:

Replacing a current budgeted position

Job Category:

Management

Open Positions:

1

Date Posted:

February 6, 2026

Closing Date:

February 13, 2026

Salary:

$56.66 - $70.83/Hour

Hours of Work:

37.5

Manager - People Services
Position Summary

Reporting to the Director, People Services, the Manager, People Services provides operational leadership and expert advisory support across core People Services functions and people practices at Orillia Soldiers’ Memorial Hospital. The Manager supports the translation of People Services strategy into consistent, compliant, and people-centred practices that enhance the team member experience and support high-quality patient care.

The Manager applies a practical, systems-informed approach to problem-solving, supporting leaders through effective decision-making, risk awareness, and continuous improvement within a complex healthcare environment. The Manager plays a key role in fostering a respectful, inclusive, and psychologically safe workplace by embedding equity and belonging considerations into people practices, leader support, and decision-making.

Key Responsibilities

People Operations & Advisory Leadership

• Act as a key People Services resource to leaders, providing expert advice on people plans, workforce structure, employee relations, performance engagement, and people-related risk management.

• Support the consistent and effective application of policies, collective agreements, and employment legislation in partnership with People Services leadership.

• Provide coaching to leaders on performance engagement, attendance management, workplace investigations, corrective action, and conflict resolution.

• Conduct or oversee research related to people practices, workforce trends, and leading practices to inform decision-making and continuous improvement.

• Partner and be present with leaders to identify and implement practical strategies that positively impact team culture, engagement, and overall performance.

• Identify emerging workforce or employee relations risks and escalate or collaborate as appropriate to support timely resolution.

Policy, Programs & Continuous Improvement

• Lead the development, review, implementation, and maintenance of People Services policies, procedures, and frameworks to ensure legislative compliance, quality of work-life, and alignment with organizational values and strategy.

• Participate in strategic and operational planning processes, identifying priorities and supporting the delivery of People Services initiatives.

• Lead or support the planning, implementation, and evaluation of People Services programs, projects, and operational initiatives.

• Monitor, measure, and report on outcomes of People Services initiatives, supporting continuous improvement and program refinement.

• Support and foster a culture of gratitude through recognition initiatives, events, and feedback that acknowledge contributions and strengthen employee engagement and belonging.

Workforce Planning, Talent & Total Rewards Support

• Support leaders in workforce planning activities, including staffing levels, vacancy management, succession planning, and organizational design considerations.

• Provide guidance and support related to talent acquisition, onboarding, total rewards, recognition programs, and role clarity.

• Ensure job descriptions are current, accurate, and aligned with organizational and regulatory requirements.

Staffing & Scheduling Integration

• Demonstrate a strong understanding of staffing and scheduling practices in a unionized healthcare environment, including scheduling models, absence management, and collective agreement considerations.

• Partner with the People Scheduling team to support workforce planning, operational decision-making, and alignment between People Services practices and staffing operations.

• Support leaders in navigating staffing-related people issues, ensuring consistency, fairness, and compliance with applicable policies and collective agreements.

• Contribute to the continuous improvement of staffing and scheduling processes through collaboration, data-informed analysis, and quality improvement initiatives.

Leadership, Resource & Financial Management

• Provide leadership, coaching, and mentorship to assigned People Services team members, fostering accountability, engagement, and professional development to create a high performing team.

• Coordinate People Services operational calendars and implementation plans to support timely delivery of initiatives and programs.

• Monitor labour relations–related costs, including grievances and legal matters, and promote fiscally responsible, risk-informed decision-making.

• Support budget development, monitoring, and workforce-related financial analysis as required.

Collaboration, Communication, Safety & Continuous Quality Improvement

• Provide communication, education, and training to leaders and staff related to People Services programs, policies, and processes, supporting consistent understanding and application across the organization. Represent People Services on internal committees and working groups as required, contributing to collaboration, alignment, and- d accountability.
• Participate in patient safety, workplace safety, and quality initiatives, taking action to address unsafe conditions and support a healthy, psychologically safe work environment.
• Contribute to ongoing continuous quality improvement by identifying opportunities to enhance People Services processes, programs, and service delivery, using data, feedback, and leading practices to support sustainable improvement.
• Perform other related duties as assigned by the Director, People Services or Senior Leadership.

Qualifications

Education

• Post secondary degree in Human Resources, Industrial Relations, Business Administration or a related field.
• Certified Human Resources Professional (CHRP) designation or equivalent required; CHRL preferred.
• Leadership or management focused education is considered an asset

Experience

• Minimum seven (7) years of progressive Human Resources experience, including three years in labour relations.
• Demonstrated experience as an HR generalist across recruitment, employee relations, labour relations, attendance management, compensation, job evaluation, and performance management.
• Healthcare or broader public sector experience is strongly preferred.

Skills & Traits

• In depth working knowledge of employment and labour legislation and the ability to apply legislative intent to complex situations.
• Demonstrated strength in labour relations, negotiation, conflict resolution, and risk based decision making.
• Experience with job evaluation methodologies, compensation frameworks, and job description development.
• Strong coaching, facilitation, and change management capabilities.
• Must be able to meet the physical and emotional responsibilities of the role, including standing and walking for extended periods, frequent and repetitive pushing, pulling, bending, and lifting up to 50 pounds, as well as safely operating equipment.
• Ability to meet the physical demands of the position, as outlined in the Physical Demands Analysis (PDA).
• Demonstrates proficiency in written and verbal communication, with strong interpersonal and organizational skills.
• Provides excellent customer service and contributes positively to teamwork and collaborative working relationships.
• Effectively prioritizes workload, adapts to changing priorities, and remains composed in fast-paced or stressful environments.
• Works independently with sound judgment, while remaining flexible to meet departmental and organizational needs.
• Demonstrates understanding of, and commitment to, equity, diversity, inclusion, and psychological safety.
• Upholds professionalism, ethical conduct, confidentiality, and respectful interactions.
• Models behaviour aligned with OSMH’s mission, vision, and values.
• Uses required technology and digital tools effectively and demonstrates a willingness to learn new systems.
• Contributes to a culture of safety and continuous improvement by identifying risks, following safe work practices, and supporting quality initiatives.
• Demonstrates a commitment to ongoing professional and personal development through continuous learning and reflective practice.
• Leads with integrity, accountability, and alignment to OSMH’s values
• Builds and supports high-performing, inclusive teams that foster engagement, growth, and wellbeing.
• Communicates clearly, respectfully, and transparently to build trust and collaboration.
• Drives results through strategic thinking, effective decision-making, and continuous improvement.
• Champions change, innovation, and a culture of safety, quality, learning, and psychological safety.

Our Team Members Enjoy

• a professional practice environment
• a collaborative atmosphere with emphasis on teamwork
• wellness initiatives
• continuing education grants
• employee recognition and assistance programs
• a competitive salary and benefits package
• equal opportunities for growth and development

Employment Equity

OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.

Accommo**dation in the WorkplaceOrillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.

Health & Safety Responsibilities

OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.

All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.

Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.

As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.

Artificial Intelligence (AI) Use in Hiring at OSMH

OSMH may utilize automated screening tools (i.e. questionnaires) to highlight candidates' qualifications; however, OSMH does not involve the use of artifical intelligence (AI) to screen, assess, or select applicants. We recommend applying directly through our website as all applications are reviewed by our recruitment team.

Closing Statement

OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital. As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new employees will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.

If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.