Customer Support Coordinator
Top Benefits
About the role
Division: Utilities and Environment
Department: Water and Waste Operations
Term: 1 Permanent Full Time position available.
Closing Date: 08/20/2025
Labour Group: SCMMA
Posting: 4396
Job Summary
This position performs supervisory functions related to the Customer Service group and monitors public inquiries daily.
Duties & Responsibilities
- Supervises the activities of the Customer Service group, including all aspects of addressing and tracking public inquiries within the Customer Relationship Management/311 system.
- Supervises, schedules and trains assigned staff, and ensures duties are performed in accordance with City and Departmental policies and standards. Assists with the recruitment process
- and performs disciplinary action, as required.
- Oversees the Water and Waste Operations knowledge bases and maintains communication with internal stakeholders.
- Reviews and recommends improvements to customer service and tracking programs within the Division.
- Resolves issues, within the section, regarding customer concerns or questions related to policies and practices, and is responsible for a customer tracking system.
- Assists with the development of operating procedures, manuals and directives for the section and monitors and ensures accuracy in responses to public inquiries and implementation of policies.
- Performs the duties of the Customer Services Manager as required.
- Performs other related duties as assigned.
Qualifications
Education, Training and Experience:
- Graduation from a recognized two-year, post-secondary program in a related field.
- Four to six years’ experience in customer service, including two years’ in a supervisory role.
- Possession of a valid, Class 5 Saskatchewan Driver’s Licence.
- Current driver’s abstract from SGI demonstrating a safe driving record.
Knowledge, Abilities and Skills:
- Ability to supervise and develop staff.
- Ability to analyze data, identify underlying issues/problems, and recommend required changes.
- Ability to establish and maintain effective relationships with assigned staff and the public.
- Ability to communicate effectively orally and in writing.
- Skill in the use of a computer using the Microsoft Office suite.
Weekly Hours: 36.67
Salary Range: $71,064.48 to $83,177.52 CAD per annum (2023 rates)
Diversity, Equity and Inclusion
The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity
Accommodation
The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email talentacquisition@saskatoon.ca.
While we appreciate all applications we receive, only candidates under consideration will be contacted.
Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City
About City of Saskatoon, SK
Saskatoon continues to be Canada’s fastest growing city, and this strong population growth creates a workplace culture where exciting and rewarding opportunities for a dynamic and fulfilling career await.
The City of Saskatoon aims to be the best managed city in Canada by focusing on continuous improvement, innovation, and attracting talented people from all over Canada and around the globe – people committed to our Corporate Values – Trust, Integrity, Respect, Safety and Courage.
We are proud of our:
- Provincial and National Recognition as a best employer: Canada's Best Diversity Employer 2019 and Saskatchewan Top Employer 2019. *Long-term career building with desirable benefits and compensation
- An inclusive workplace that embraces diverse backgrounds
- A workplace where safety is a top priority.
Employee Benefits include:
- Health Benefit Plan
- Pension Plan
- Professional Development Opportunities
- Sport and Computer Equipment Loans
- Leisure Pass Subsidy
- Eco Pass Subsidy
- Employee-Owned Credit Union
- Top-up of salary on maternity leave up to 15 weeks
- Tuition Reimbursement
- Deferred Salary Leave Program
Customer Support Coordinator
Top Benefits
About the role
Division: Utilities and Environment
Department: Water and Waste Operations
Term: 1 Permanent Full Time position available.
Closing Date: 08/20/2025
Labour Group: SCMMA
Posting: 4396
Job Summary
This position performs supervisory functions related to the Customer Service group and monitors public inquiries daily.
Duties & Responsibilities
- Supervises the activities of the Customer Service group, including all aspects of addressing and tracking public inquiries within the Customer Relationship Management/311 system.
- Supervises, schedules and trains assigned staff, and ensures duties are performed in accordance with City and Departmental policies and standards. Assists with the recruitment process
- and performs disciplinary action, as required.
- Oversees the Water and Waste Operations knowledge bases and maintains communication with internal stakeholders.
- Reviews and recommends improvements to customer service and tracking programs within the Division.
- Resolves issues, within the section, regarding customer concerns or questions related to policies and practices, and is responsible for a customer tracking system.
- Assists with the development of operating procedures, manuals and directives for the section and monitors and ensures accuracy in responses to public inquiries and implementation of policies.
- Performs the duties of the Customer Services Manager as required.
- Performs other related duties as assigned.
Qualifications
Education, Training and Experience:
- Graduation from a recognized two-year, post-secondary program in a related field.
- Four to six years’ experience in customer service, including two years’ in a supervisory role.
- Possession of a valid, Class 5 Saskatchewan Driver’s Licence.
- Current driver’s abstract from SGI demonstrating a safe driving record.
Knowledge, Abilities and Skills:
- Ability to supervise and develop staff.
- Ability to analyze data, identify underlying issues/problems, and recommend required changes.
- Ability to establish and maintain effective relationships with assigned staff and the public.
- Ability to communicate effectively orally and in writing.
- Skill in the use of a computer using the Microsoft Office suite.
Weekly Hours: 36.67
Salary Range: $71,064.48 to $83,177.52 CAD per annum (2023 rates)
Diversity, Equity and Inclusion
The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity
Accommodation
The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email talentacquisition@saskatoon.ca.
While we appreciate all applications we receive, only candidates under consideration will be contacted.
Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City
About City of Saskatoon, SK
Saskatoon continues to be Canada’s fastest growing city, and this strong population growth creates a workplace culture where exciting and rewarding opportunities for a dynamic and fulfilling career await.
The City of Saskatoon aims to be the best managed city in Canada by focusing on continuous improvement, innovation, and attracting talented people from all over Canada and around the globe – people committed to our Corporate Values – Trust, Integrity, Respect, Safety and Courage.
We are proud of our:
- Provincial and National Recognition as a best employer: Canada's Best Diversity Employer 2019 and Saskatchewan Top Employer 2019. *Long-term career building with desirable benefits and compensation
- An inclusive workplace that embraces diverse backgrounds
- A workplace where safety is a top priority.
Employee Benefits include:
- Health Benefit Plan
- Pension Plan
- Professional Development Opportunities
- Sport and Computer Equipment Loans
- Leisure Pass Subsidy
- Eco Pass Subsidy
- Employee-Owned Credit Union
- Top-up of salary on maternity leave up to 15 weeks
- Tuition Reimbursement
- Deferred Salary Leave Program