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As an Associate Director, AI Process Engineering, you’ll be at the forefront of enterprise innovation, shaping how AI transforms business processes by moving beyond single-point solutions to enable holistic, end-to-end process transformations. This role is both strategic and hands-on: you’ll identify high-impact transformation opportunities, architect AI-ready workflows, embed AI seamlessly into business operations, and build the blueprint for AI-enabled process transformations. By integrating AI with broader process optimization, you’ll accelerate business outcomes and unlock the full power of process and technology. You’ll join the Process Engineering team, reporting to the Director of Process Engineering, Automation, and Business Intelligence. This is an individual contributor contract role.

Key Responsibilities

• Identify high impact AI and/or process improvement opportunities through structured analysis, impact sizing, and alignment with business objectives.
• Analyze End-to-End Workflows Identify inefficiencies, manual effort, non–value-add activities, and AI opportunities and automation opportunities to enable process transformations
• Assess AI Readiness: Evaluate workflows for standardization, input structure, variability, and exception handling to determine suitability for AI and automation.
• Design AI ready processes by standardizing workflows, structuring inputs, reducing variability, and embedding modular logic, ensuring seamless AI integration with appropriate human-in-the-loop controls and governance mechanisms
• Embed Governance and Risk Controls: Embed compliance, fallback logic, and monitoring mechanisms into AI enabled workflows to ensure reliability and transparency
• Prompt Engineering: Design, refine, and optimize AI prompts to drive accurate, relevant, and high quality outputs. Build prompt libraries, usage guidelines, and enablement frameworks to support consistency across AI enabled workflows
• Facilitate process transformation workshops with business and technology stakeholders to drive alignment, uncover improvement opportunities, and co-design and improved future state
• Train process engineers to identify and assess AI opportunities, assess workflow readiness, embed AI solutions into streamlined processes, and apply prompt engineering best practices
• Develop playbooks, frameworks, and standards to support AI enabled process transformations, ensuring execution consistency, quality, scalability across the team.
• Define technology and AI support models including tiered support services, escalation paths, SLAs, and operational support processes to enable prompt user assistance, performance monitoring, and ongoing maintenance
• Independently lead and manage transformation projects from scoping to delivery, ensuring strategic alignment, stakeholder engagement, and timely execution
• Partner with the business and technology teams including Customer Success & Innovation (CSI), AI Strategy, and AI Delivery to drive desired outcomes

To Succeed In This Role, You Have You bring a unique blend of process discipline, AI experience, strategic foresight, and technical enablement. Success in this role requires:

• 6+ years in leading process transformations leveraging Lean Six Sigma methodologies to eliminate waste, reduce variation, and standardize processes
• 1-2 years of experience leveraging and embedding AI solutions within workflows with a strong understanding of AI capabilities, limitations, governance considerations, and process integration best practices
• Enablement leadership to train process engineers, design AI process transformation playbooks, frameworks, and prompt libraries that reinforce quality and consistency
• Strong facilitation skills to guide cross-functional teams through complex business challenges, drive consensus, and align outcomes with strategic business goals
• Strong leadership skills to build trust, influence outcomes, and drive meaningful change
• Lean Six Sigma Green/Black Belt certification is required
• Capital Markets knowledge is considered an asset
• Change Management experience required is considered an asset

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 4 days per week.

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.