Client Care Representative
Top Benefits
About the role
Client Care Representative - ADM026308
Employment Type**:** SGEU Term 9 months or more
Location(s)****: SK-Stoon-Saskatoon
Ministry**:** 036 Social Services
Salary Range**:** $26.002-$32.589 Hourly
Grade**:** SGEU.06.
About Us
The Ministry of Social Services, Program Support delivers support services to the divisions of Disability Programs and Housing, Child and Family Programs, and Income Assistance. Our Branch partners with program staff and clientele to meet the needs of vulnerable citizens.
The Opportunity
We have an opportunity for an individual who loves working with people and is an excellent communicator who learns quickly and can decipher and share information and processes with others in a simple manner. As a Client Care Representative, you are the initial contact person who works with individuals to assist in determining needs and potential services/programs within the Income Assistance program. You are an excellent listener, quick thinker and problem solver who provides information, assistance and advice in a non-judgmental manner and interacts respectfully, objectively, and empathetically.
As the initial liaison at the Income Assistance office, the Client Care Representative works in an integral role that understands the simplicity and complexities of providing customer service and working with a diverse clientele within a larger team by:
- Listening and gathering information;
- Identifying needs and matching to services and program deliverables and/or making referrals;
- Providing information on processes, practices and programs;
- Distributing forms, assisting with applications, and verifying completeness and correctness;
- Advising, problem-solving, assisting and/or directing inquiries, questions, needs and services;
- Documenting client service assistance interactions for the Client Centre or Case Manager; and
- Identifying and addressing barriers to work towards solutions.
Ideal Candidate
Our ideal candidate typically has a background in office administration and previous work experience dealing with people to provide information and support. They will be a positive role model who enjoys helping and working with people. They will exemplify outstanding patience, understanding and customer service and will use their knowledge and previous work experience to:
- Proficiently operate and maneuver within various computer systems, software, programs, applications and terminology and online devices such as cell phones;
- Work with diverse clientele where barriers and lifestyle challenges may be present;
- Familiar with various government programs and services; (Income Assistance - seen as an asset)
- Tolerant and able to manage stress and conflict in a calm, rational and respectful manner; and
- Manage conflict situations and interactions that result in a positive solution.
Typically, the knowledge and skills required for this position would be obtained through the completion of a high school diploma, and a post-secondary diploma or equivalent, or related work experience and training.
To find out more about the Ministry of Social Services, please go to: www.saskatchewan.ca/government/government-structure/ministries/social-services.
We are committed to workplace diversity.
Hours of Work**:** A - SGEU Office 36 - one day off every two weeks
Number of Openings**:** 1
Closing Date: Feb 12, 2026, 11:59:00 PM
About Government of Saskatchewan
Welcome to the Government of Saskatchewan’s LinkedIn Page!
This page has information about our current career opportunities, who our teams are, and why we are the choice for your next career adventure.
When you join the Government of Saskatchewan Public Service, you’ll be part of a community that values diversity, innovation, and collaboration. We are one of the largest employers in Saskatchewan, offering diverse and fulfilling opportunities that enable you to make a difference in our province and in the lives of our residents. With approximately 12,000 employees in locations throughout the province, we are committed to building a stronger Saskatchewan for current and future generations.
Visit https://www.saskatchewan.ca/careers page to explore more ways of connecting with us.
Client Care Representative
Top Benefits
About the role
Client Care Representative - ADM026308
Employment Type**:** SGEU Term 9 months or more
Location(s)****: SK-Stoon-Saskatoon
Ministry**:** 036 Social Services
Salary Range**:** $26.002-$32.589 Hourly
Grade**:** SGEU.06.
About Us
The Ministry of Social Services, Program Support delivers support services to the divisions of Disability Programs and Housing, Child and Family Programs, and Income Assistance. Our Branch partners with program staff and clientele to meet the needs of vulnerable citizens.
The Opportunity
We have an opportunity for an individual who loves working with people and is an excellent communicator who learns quickly and can decipher and share information and processes with others in a simple manner. As a Client Care Representative, you are the initial contact person who works with individuals to assist in determining needs and potential services/programs within the Income Assistance program. You are an excellent listener, quick thinker and problem solver who provides information, assistance and advice in a non-judgmental manner and interacts respectfully, objectively, and empathetically.
As the initial liaison at the Income Assistance office, the Client Care Representative works in an integral role that understands the simplicity and complexities of providing customer service and working with a diverse clientele within a larger team by:
- Listening and gathering information;
- Identifying needs and matching to services and program deliverables and/or making referrals;
- Providing information on processes, practices and programs;
- Distributing forms, assisting with applications, and verifying completeness and correctness;
- Advising, problem-solving, assisting and/or directing inquiries, questions, needs and services;
- Documenting client service assistance interactions for the Client Centre or Case Manager; and
- Identifying and addressing barriers to work towards solutions.
Ideal Candidate
Our ideal candidate typically has a background in office administration and previous work experience dealing with people to provide information and support. They will be a positive role model who enjoys helping and working with people. They will exemplify outstanding patience, understanding and customer service and will use their knowledge and previous work experience to:
- Proficiently operate and maneuver within various computer systems, software, programs, applications and terminology and online devices such as cell phones;
- Work with diverse clientele where barriers and lifestyle challenges may be present;
- Familiar with various government programs and services; (Income Assistance - seen as an asset)
- Tolerant and able to manage stress and conflict in a calm, rational and respectful manner; and
- Manage conflict situations and interactions that result in a positive solution.
Typically, the knowledge and skills required for this position would be obtained through the completion of a high school diploma, and a post-secondary diploma or equivalent, or related work experience and training.
To find out more about the Ministry of Social Services, please go to: www.saskatchewan.ca/government/government-structure/ministries/social-services.
We are committed to workplace diversity.
Hours of Work**:** A - SGEU Office 36 - one day off every two weeks
Number of Openings**:** 1
Closing Date: Feb 12, 2026, 11:59:00 PM
About Government of Saskatchewan
Welcome to the Government of Saskatchewan’s LinkedIn Page!
This page has information about our current career opportunities, who our teams are, and why we are the choice for your next career adventure.
When you join the Government of Saskatchewan Public Service, you’ll be part of a community that values diversity, innovation, and collaboration. We are one of the largest employers in Saskatchewan, offering diverse and fulfilling opportunities that enable you to make a difference in our province and in the lives of our residents. With approximately 12,000 employees in locations throughout the province, we are committed to building a stronger Saskatchewan for current and future generations.
Visit https://www.saskatchewan.ca/careers page to explore more ways of connecting with us.