Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com.

What we offer:

• Work-life flexibility
• Hybrid work environment
• Variable annual incentive plan
• Generous annual vacation allotment
• Top-notch flexible benefits plan including family building and gender affirmation
• Retirement Plan, matched contributions at 6%
• Access to a learning platform and educational assistance support
• Access to a virtual wellness platform
• Career development opportunities
• Wellness Flex Fund to support personal interest and activities
• Day off to volunteer in your community and other paid time off options
• Corporate discounts

*subject to employment agreement

As an IFRS 9 Platform Analyst on the IFRS 9 Platform team, you will support credit unions implementing and using Central 1’s IFRS 9 National Reporting & Analytics Platform (“Platform”). You will provide functional and technical support, troubleshoot data and results questions, perform proofing/QA, and support testing and releases.

What you’ll be doing

Client Support & Enablement

• Respond to client inquiries through ticketing/email/phone within agreed timelines; gather details, triage, and communicate resolution steps.
• Support onboarding/implementations: data intake checks, mapping validation, user guidance, and basic training materials.
• Answer routine questions on platform outputs (staging, PD/EAD/LGD, scenario/FLI) and perform first-pass investigation on complex inquiries (review inputs, configuration, segment rules, and proofing checks). Escalate when needed with a clear summary of findings, evidence, and recommended next steps to support timely resolution and knowledge transfer.

Operational QA, Testing & Releases

• Execute proofing and QA procedures on model outputs and reporting extracts; document results and investigate variances.
• Support UAT and production releases: test execution, defect reproduction, re-testing, evidence capture, and release note inputs.
• Maintain complete ticket records (reproduction steps, evidence, resolution, approvals where required) and ensure timely closure to support auditability and trend reporting.

Data Quality & Analytics

• Identify data quality issues (completeness, mapping, rule conformance) and support root-cause analysis with internal technical teams.
• Use Excel for reconciliations and checks; leverage Python and/or R-code (asset) for repeatable diagnostics and automation.

Documentation & Continuous Improvement

• Update runbooks, operations manuals, and client-facing “how to interpret outputs” guidance.
• Identify recurring issues and propose process improvements to reduce client friction and operational risk.

What you'll have:

• 2+ years of experience in client support, operations, analytics, financial systems, or risk/financial reporting (financial services preferred).
• Post-secondary education in business, finance, accounting, economics, math/stats, or related field, or equivalent experience.
• Strong Excel skills and comfort working with detailed datasets; experience with ticketing systems and structured troubleshooting.
• Working knowledge of IFRS 9 impairment / ECL concepts is an asset (training can be provided).
• Clear written/verbal communication and strong organization in a deadline- and release-driven environment.

Nice to have:

• Experience with UAT, change management, ITIL incident/problem management, or service desk tools.
• Exposure to credit risk concepts (PD/LGD/EAD), model monitoring, or regulatory reporting.

Salary range: $58,000-$65,000

The salary represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Hybrid

Central 1 does not use Artificial Intelligence (AI) technology to screen, assess, or select applicants during our recruitment process. This job posting is for an existing, specific vacancy within our organization. All applications will be considered exclusively for the position described in this posting.

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.