About the role
Why People Choose GFL Environmental Inc. and Stay:
- Culture that values learning opportunities
- Promotes from within, advancement opportunities
- Constant support and learning opportunities
- Ongoing growth of our business
- Support community involvement and volunteering
- We don’t just offer you a job, we offer you a career!
Key Responsibilities:
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based upon designated route and driver location.
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
- Distribute, collect and review route sheets for proper days end data entry.
- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- May perform some additional responsibilities as assigned by the Operations Manager.]
- Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
- Works with routing specialists to optimize routes.
- Fields incoming calls / emails from customers.
- Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
- Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
- Records and document information from drivers and distributes to appropriate departments.
- Must be able to communicate effectively and professionally via email, telephone and two-way devices.
Knowledge, Skills, Abilities and Competencies:
- Completion of high school. Post-secondary courses or diploma would be considered an asset.
- 1-2 years in a transportation, dispatch or customer service role.
- Strong communication and interpersonal skills.
- Strong customer focus.
- Proven ability to multi-task & ability to prioritize tasks.
- Proficient in MS Outlook, Excel, Word.
- Knowledge of industry an asset.
- Advanced skill level with software applications and word processing accuracy including adequate typing speed.
- Required to work extended hours including occasional weekends.
- Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
- Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
About GFL Environmental
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™.
Allied Universal’s Canadian operations are a hallmark of integrity, discretion, and professionalism. For over 20 years, we have provided unparalleled service, systems, and solutions to serve, secure, and care for the people and businesses throughout Canada. Our relationships with our employees and clients are at the heart of everything we do, each and every day. With a large span of regional offices, our national reach and local presence covers the nation.
Through our one-on-one collaboration, we partner with you to truly understand your security needs and goals. Through our leading services, systems, and solutions—security services, technology services, and complementary services— Allied Universal is There for you. ™ Commercial, Industrial, Retail & Law Enforcement markets have been our primary focus.
Our commitment to finding the highest quality products is never ending, whether for the Industrial Mining, Nuclear, Forestry industry, or the Retail, Commercial industries, our clients gain our knowledge of “What Works” for their respective businesses.
About the role
Why People Choose GFL Environmental Inc. and Stay:
- Culture that values learning opportunities
- Promotes from within, advancement opportunities
- Constant support and learning opportunities
- Ongoing growth of our business
- Support community involvement and volunteering
- We don’t just offer you a job, we offer you a career!
Key Responsibilities:
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based upon designated route and driver location.
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
- Distribute, collect and review route sheets for proper days end data entry.
- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- May perform some additional responsibilities as assigned by the Operations Manager.]
- Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
- Works with routing specialists to optimize routes.
- Fields incoming calls / emails from customers.
- Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
- Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
- Records and document information from drivers and distributes to appropriate departments.
- Must be able to communicate effectively and professionally via email, telephone and two-way devices.
Knowledge, Skills, Abilities and Competencies:
- Completion of high school. Post-secondary courses or diploma would be considered an asset.
- 1-2 years in a transportation, dispatch or customer service role.
- Strong communication and interpersonal skills.
- Strong customer focus.
- Proven ability to multi-task & ability to prioritize tasks.
- Proficient in MS Outlook, Excel, Word.
- Knowledge of industry an asset.
- Advanced skill level with software applications and word processing accuracy including adequate typing speed.
- Required to work extended hours including occasional weekends.
- Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
- Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
About GFL Environmental
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™.
Allied Universal’s Canadian operations are a hallmark of integrity, discretion, and professionalism. For over 20 years, we have provided unparalleled service, systems, and solutions to serve, secure, and care for the people and businesses throughout Canada. Our relationships with our employees and clients are at the heart of everything we do, each and every day. With a large span of regional offices, our national reach and local presence covers the nation.
Through our one-on-one collaboration, we partner with you to truly understand your security needs and goals. Through our leading services, systems, and solutions—security services, technology services, and complementary services— Allied Universal is There for you. ™ Commercial, Industrial, Retail & Law Enforcement markets have been our primary focus.
Our commitment to finding the highest quality products is never ending, whether for the Industrial Mining, Nuclear, Forestry industry, or the Retail, Commercial industries, our clients gain our knowledge of “What Works” for their respective businesses.