Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

**Job Title:**Retail Manager

**Location:**North Vancouver

**Department:**Mountain Adventures

**Reports to:**Senior Director, Mountain Adventures

**Role Status:**Full Time / Permanent / Salary

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. If you are passionate about retail, the outdoors, and creating memorable experiences, we encourage you to apply.

JOB SUMMARY

The Retail Manager is responsible for leading all retail operations for Grouse Mountain Resort, including merchandising, buying, inventory management, sales performance, and team leadership across multiple retail outlets. This role develops and executes retail strategies that maximize revenue, enhance the guest experience, and align with the Grouse Mountain brand.

The Retail Manager oversees product sourcing and purchasing, manages retail staff, and ensures stores are visually compelling, well-stocked, and delivering exceptional service. Working closely with Sales & Marketing, Guest Services, and other departments, this role identifies opportunities for growth, responds to guest feedback, and ensures operational and financial performance targets are achieved.

ESSENTIAL JOB FUNCTIONS

• Develop and execute sales, merchandising, purchasing, and business development strategies across all Grouse Mountain retail outlets.
• Manage retail financial performance including sales targets, labour budgets, inventory levels, and cost of goods.
• Source, select, and purchase retail merchandise while negotiating vendor terms and managing ordering, receiving, and inventory control.
• Source merchandise for other departments including staff events, staff uniforms and gifts
• Complete order entry and receiving
• Lead, coach, and develop retail staff to build product knowledge, deliver exceptional service, and maintain high performance standards.
• Manage the guest experience and ensure service standards are met or exceeded to achieve a high Net Promoter Score
• Identify opportunities and products for revenue growth
• Liaise with Grouse Mountain Sales and Marketing departments to ensure delivery of merchandise is consistent with brand
• Work with Guest Services Manager to respond to all guest comments
• Monitor market trends
• Following forecasted labour budgets, controlling cost of goods, expenses and labour to keep in line with current and forecasted events
• As a valued member of the management team, you may be required for duties within the department but outside of your regular role
• Other duties as required

SUPERVISORY RESPONSIBILITIES

This position provides direct supervision to all Retail staff.

REQUIRED QUALIFICATIONS AND ABILITIES

• Business degree preferred or equivalent combination of training and experience required
• 3-5 years proven experience in a management/supervisory role
• Minimum 5 years retail experience, preferably in outdoor apparel, sporting goods, or tourism retail.
• Experience buying summer and winter outdoor technical gear as well as tourism related merchandise
• Experience analyzing and completing merchandise purchasing
• Strong problem solving & decision-making skills
• Ability to establish and maintain effective working relationships with a wide variety of staff and external contracts and brand reps
• Strong skills with Word, Excel, Microsoft Office & POS systems
• Understanding of SQL database reports and PowerBI reporting an asset
• Ability to work a flexible schedule including opening, closing, weekends and holidays
• High energy, outgoing, approachable and a strong work ethic
• Successful candidate must complete a criminal record check once offered the position. The check must be completed prior to the start date if you are 19 years and older. Grouse Mountain will assist you with the process.

WORKING CONDITIONS

Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

Salary from $70,000 to $85,000 per year

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 6 months of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.