Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 40+ year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.

Visit www.coreio.com for more information

We are looking for a ServiceNow Developer who will be a key player in developing, maintaining, and enhancing applications on the ServiceNow platform as well as building Integrations with other existing systems. Candidates must demonstrate expert knowledge of the ServiceNow toolset and have experience building integrations with related systems. This role is a hybrid position for 3- 6 month contract.

Responsibilities

• Develop, maintain, and enhance applications in ServiceNow.
• Build integrations between ServiceNow and other existing systems.
• Provide second level support to the Production Support team in ServiceNow operations.
• Leverage both proven and innovative technology approaches to solve challenging business problems.
• Provide technical assessments, written documentation, and technical expertise.
• Work on continuous improvement by sharing experiences and knowledge within the team.
• Provide development effort estimates for planned work activities.
• Provide quality and consistent service to the customer.

Technical and Professional Expertise

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Advanced degree preferred.

Experience & Skills

• Minimum of 3+ years experience in Process/Functional consulting in ServiceNow
• Extensive experience in designing, implementing, and optimizing ServiceNow modules, with a focus on ITAM, CSDM, and Service Request.
• Strong background in configuring and managing ServiceNow processes, ensuring seamless user experiences and efficient service delivery.

ServiceNow Expertise:

• Deep knowledge of ServiceNow’s Service Catalog and Request Management modules, HAM Pro module, and SAM Pro module.
• Strong understanding of how the various ServiceNow modules integrates with other ServiceNow modules such as ITSM, ITOM, and ITBM.
• Proven ability to configure and customize ServiceNow workflows, forms, and portals to meet specific business needs.

ServiceNow Leading Practices:

• Expertise in industry best practices for ServiceNow functionality, including standardization, automation, and user-centric design.
• Ability to ensure catalog items, workflows, and business processes are aligned with business objectives and user needs, promoting self-service and reducing manual workload.

Process Optimization:

• Proven track record of optimizing ServiceNow processes to improve efficiency, reduce fulfillment time, and enhance user satisfaction.
• Experience in aligning Service Catalog/Request Management/ITAM/ITOM/ITBM processes with broader IT and business strategies.

Client-Facing Skills:

• Excellent ability to engage with stakeholders at all levels, from technical teams to executive leadership, ensuring clear communication of goals and expectations.
• Strong communication skills, capable of translating complex ServiceNow configurations and processes into terms understandable by non-technical audiences.

Problem-Solving and Analytical Skills:

• Highly skilled in analyzing business processes to identify trends, inefficiencies, and opportunities for improvement.
• Proficient in troubleshooting and resolving issues related to ServiceNow.

ITIL and IT Service Management Frameworks:

• Familiarity with ITIL and other relevant IT service management frameworks, with the ability to apply these principles to ServiceNow.

User Experience (UX) Design:

• Experience in designing intuitive and user-friendly Service Catalog interfaces and request forms, enhancing the overall user experience.

Data Management:

• Experience in data modeling, database management, and ensuring data accuracy and consistency within ServiceNow.

Certifications:

• ServiceNow Certified App Dev and additional Certified Implementation Specialist certification(s).
• ITIL Foundation Certification or higher is a plus.

Coreio is an equal opportunity employer and values diversity in its workforce. Coreio encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Human Resources team by email at careers at coreio.com.