About the role
Job Summary
The Wedding Sales Manager will begin the venue booking journey for couples interested in hosting a wedding at Hotel X Toronto, and manage all aspects from initial lead to contract stage. The ideal candidate has a dynamic personality, is a savvy negotiator, and always leads with kindness. This role will entail creating custom menus and floorplans, preparing cost estimates and contracts, confirming hotel suites and amenities, and a commitment to delivering the couple’s specific vision for their wedding day.
Role and Responsibilities
- Respond to all new leads within 24 business hours.
- Track all new leads in the operating system and include lead source.
- Conduct site visits for all potential new wedding business.
- Provide accurate estimates aligning with food and beverage minimums, rental rates, and staffing costs.
- Create custom floorplans that do not exceed room capacities, adhere to all health and safety considerations and keep fire routes and emergency exits free and clear.
- Enter accurate food and beverage minimums are correctly entered into operating system to ensure revenue projections are accurate.
- Negotiate contract terms including cost estimates and inclusions.
- Liase with client/ planner to ensure all details are recorded and passed along to detailer (Catering Services Manager)
- Assist the client with food and beverage selection, event set-up and other services as required
- Accurately communicate all hotel policies and health and safety protocols.
- Maintain contact and effective communication throughout the sales process to ensure the highest level of guest satisfaction.
- Keep accurate records of all client requests and deliverables, to ensure no details are missed when wedding is transferred to the Catering Services Manager, Weddings to plan and detail.
- Performs other duties as assigned by Director of Catering & Events.
Qualifications
3-5 years of wedding experience in a hotel or related industry; experience within a luxury hotel environment is an asset.
Excellent and accurate, communication skills; both verbal and written.
Driven by sales targets to ensure catering revenue goals are met.
Lead with elegance, and an anticipatory mindset, to deliver five-star service.
Must adapt to the unique needs of each client. Must be able to multitask and prioritize departmental functions to meet deadlines.
Must work well in stressful, high-pressure situations with the ability to diffuse conflict.
Previous experience in catering, event sales or convention services/event planning an asset.
Computer skills including Microsoft Word, Excel, Outlook, Opera and Delphi.
Knowledge of general sales techniques, and customer service skills
Excellent attention to detail and follow up skills with clients
Flexible shift availability including evenings, weekends and holidays. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.
Experience
Required
- 1 year(s): Minimum of 3 years Sales and/or Catering experience in a Hotel or related industry
Behaviors
Required
- Functional Expert: Considered a thought leader on a subject
- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
About Hotel X Toronto
Hotel X Toronto is an urban oasis providing extraordinary waterfront and iconic city skyline views, exceptional rooftop hospitality, exquisite dining, flexible meeting spaces, extraordinary events, expansive tennis, fitness and wellness facilities, exclusive theatres, and a one-of-a-kind photographic art gallery, all located at the historic Exhibition Place, adjacent to Enercare Centre and Beanfield Centre and within easy reach of the region's most popular attractions. This location is steeped in history and offers guests spectacular, one-of-a-kind, views of the Toronto city skyline or Lake Ontario from every room. As a LEEDs certification candidate, Hotel X Toronto by Library Hotel Collection is not only guest friendly but environmentally friendly, too.
The innovative and much acclaimed Library Hotel Collection is comprised of six unique properties, which have distinctive personalities but share a novel approach to hospitality. Due to its "Service is Marketing" philosophy, the Library Hotel Collection accomplished something remarkable, with all four NYC hotels consistently ranked in TripAdvisor as the top 12 in New York City, among 475 hotels.
Hotel X Toronto will continue to contribute to the ongoing success of the Library Hotel Collection, with the shared goal of providing an extraordinary travel experience for every guest.
About the role
Job Summary
The Wedding Sales Manager will begin the venue booking journey for couples interested in hosting a wedding at Hotel X Toronto, and manage all aspects from initial lead to contract stage. The ideal candidate has a dynamic personality, is a savvy negotiator, and always leads with kindness. This role will entail creating custom menus and floorplans, preparing cost estimates and contracts, confirming hotel suites and amenities, and a commitment to delivering the couple’s specific vision for their wedding day.
Role and Responsibilities
- Respond to all new leads within 24 business hours.
- Track all new leads in the operating system and include lead source.
- Conduct site visits for all potential new wedding business.
- Provide accurate estimates aligning with food and beverage minimums, rental rates, and staffing costs.
- Create custom floorplans that do not exceed room capacities, adhere to all health and safety considerations and keep fire routes and emergency exits free and clear.
- Enter accurate food and beverage minimums are correctly entered into operating system to ensure revenue projections are accurate.
- Negotiate contract terms including cost estimates and inclusions.
- Liase with client/ planner to ensure all details are recorded and passed along to detailer (Catering Services Manager)
- Assist the client with food and beverage selection, event set-up and other services as required
- Accurately communicate all hotel policies and health and safety protocols.
- Maintain contact and effective communication throughout the sales process to ensure the highest level of guest satisfaction.
- Keep accurate records of all client requests and deliverables, to ensure no details are missed when wedding is transferred to the Catering Services Manager, Weddings to plan and detail.
- Performs other duties as assigned by Director of Catering & Events.
Qualifications
3-5 years of wedding experience in a hotel or related industry; experience within a luxury hotel environment is an asset.
Excellent and accurate, communication skills; both verbal and written.
Driven by sales targets to ensure catering revenue goals are met.
Lead with elegance, and an anticipatory mindset, to deliver five-star service.
Must adapt to the unique needs of each client. Must be able to multitask and prioritize departmental functions to meet deadlines.
Must work well in stressful, high-pressure situations with the ability to diffuse conflict.
Previous experience in catering, event sales or convention services/event planning an asset.
Computer skills including Microsoft Word, Excel, Outlook, Opera and Delphi.
Knowledge of general sales techniques, and customer service skills
Excellent attention to detail and follow up skills with clients
Flexible shift availability including evenings, weekends and holidays. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.
Experience
Required
- 1 year(s): Minimum of 3 years Sales and/or Catering experience in a Hotel or related industry
Behaviors
Required
- Functional Expert: Considered a thought leader on a subject
- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
About Hotel X Toronto
Hotel X Toronto is an urban oasis providing extraordinary waterfront and iconic city skyline views, exceptional rooftop hospitality, exquisite dining, flexible meeting spaces, extraordinary events, expansive tennis, fitness and wellness facilities, exclusive theatres, and a one-of-a-kind photographic art gallery, all located at the historic Exhibition Place, adjacent to Enercare Centre and Beanfield Centre and within easy reach of the region's most popular attractions. This location is steeped in history and offers guests spectacular, one-of-a-kind, views of the Toronto city skyline or Lake Ontario from every room. As a LEEDs certification candidate, Hotel X Toronto by Library Hotel Collection is not only guest friendly but environmentally friendly, too.
The innovative and much acclaimed Library Hotel Collection is comprised of six unique properties, which have distinctive personalities but share a novel approach to hospitality. Due to its "Service is Marketing" philosophy, the Library Hotel Collection accomplished something remarkable, with all four NYC hotels consistently ranked in TripAdvisor as the top 12 in New York City, among 475 hotels.
Hotel X Toronto will continue to contribute to the ongoing success of the Library Hotel Collection, with the shared goal of providing an extraordinary travel experience for every guest.