About the role
ITOM ServiceNow Business Analyst: On behalf of our Technology client, Procom is searching for a ITOM ServiceNow Business Analyst for a 6 month contract role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.
ITOM ServiceNow Business Analyst - Job Description: The project involves implementing and enhancing ServiceNow ITOM solutions to improve business processes. The developer will work on both front-end and back-end development, focusing on platform upgrades and new feature development to support IT operations management.
ITOM ServiceNow Business Analyst - Responsibilities:
- Develop and enhance ServiceNow ITOM solutions, focusing on Discovery, Service Mapping, and Event Management.
- Gather and translate business requirements into technical specifications and user stories.
- Collaborate with stakeholders to validate requirements and ensure alignment with business objectives.
- Improve CMDB health and ensure alignment with CSDM standards.
- Communicate effectively with technical teams and business stakeholders to ensure project success.
ITOM ServiceNow Business Analyst - Mandatory Skills:
- 5+ years of experience as a Business Analyst in ServiceNow ITOM implementations.
- Strong understanding of Discovery, Service Mapping, Event Management, and CMDB processes.
- Proven ability to gather requirements and translate them into stories/use cases.
- Experience with CMDB health, CSDM alignment, and ITOM process improvement.
- Excellent communication skills for bridging technical and business teams.
ITOM ServiceNow Business Analyst – Nice-to-Have Skills:
- Experience in public sector projects.
- Knowledge of accessible design principles.
- Strong teamwork and collaboration skills.
- Problem-solving skills in complex IT environments.
ITOM ServiceNow Business Analyst – Assignment Length: This is a 6 month contract position.
ITOM ServiceNow Business Analyst - Start Date: ASAP.
ITOM ServiceNow Business Analyst - Senior - Assignment Location: Toronto, Ontario, Canada. Hybrid – 2 days onsite, 3 days remote
About Procom
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment.
We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated.
Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter.
And we want to work with you.
About the role
ITOM ServiceNow Business Analyst: On behalf of our Technology client, Procom is searching for a ITOM ServiceNow Business Analyst for a 6 month contract role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.
ITOM ServiceNow Business Analyst - Job Description: The project involves implementing and enhancing ServiceNow ITOM solutions to improve business processes. The developer will work on both front-end and back-end development, focusing on platform upgrades and new feature development to support IT operations management.
ITOM ServiceNow Business Analyst - Responsibilities:
- Develop and enhance ServiceNow ITOM solutions, focusing on Discovery, Service Mapping, and Event Management.
- Gather and translate business requirements into technical specifications and user stories.
- Collaborate with stakeholders to validate requirements and ensure alignment with business objectives.
- Improve CMDB health and ensure alignment with CSDM standards.
- Communicate effectively with technical teams and business stakeholders to ensure project success.
ITOM ServiceNow Business Analyst - Mandatory Skills:
- 5+ years of experience as a Business Analyst in ServiceNow ITOM implementations.
- Strong understanding of Discovery, Service Mapping, Event Management, and CMDB processes.
- Proven ability to gather requirements and translate them into stories/use cases.
- Experience with CMDB health, CSDM alignment, and ITOM process improvement.
- Excellent communication skills for bridging technical and business teams.
ITOM ServiceNow Business Analyst – Nice-to-Have Skills:
- Experience in public sector projects.
- Knowledge of accessible design principles.
- Strong teamwork and collaboration skills.
- Problem-solving skills in complex IT environments.
ITOM ServiceNow Business Analyst – Assignment Length: This is a 6 month contract position.
ITOM ServiceNow Business Analyst - Start Date: ASAP.
ITOM ServiceNow Business Analyst - Senior - Assignment Location: Toronto, Ontario, Canada. Hybrid – 2 days onsite, 3 days remote
About Procom
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment.
We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated.
Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter.
And we want to work with you.