Top Benefits
About the role
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Qualification To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Essential Duties And Responsibilities
- Building expertise in every phase of operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing for the designated area of responsibility.
- Responsible for the locations/business lines' financial performance, growth, and profitability.
- Leading a cross-functional team ensuring that departments deliver quality care to clients
- Creating and sustaining relationships with key partners to build brand awareness and generate new clients
- Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into clients
- Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure the ongoing client satisfaction
- Overseeing day-to-day operations in the assigned location/business lines
- Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure the ongoing client satisfaction
- Contributing to our strategic plans, roadmaps, and goals for their assigned market, as well as additional territories that may be identified as potential development
- Working with the local leadership to craft local initiatives, identify potential investment areas, and otherwise develop strategies to support the ongoing growth and success of the business.
- Understanding our competitors and the professionals in the local industry, helping us lead the competitive landscape, identifying potential ways for us to further build out our team by identifying high-potential talent
- Leading or supporting the recruitment, training, and development of new team members
- Assisting the billing team to ensure client accounts are up-to-date and communicating with families and/or financial managers as needed for collections issues
- Additional duties and responsibilities as assigned
Required Skills, Education, And Certifications
- Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience
- Three to five years of leadership experience in health care, elder care, social work, or related industry
- Strong understanding of budget management and financial monitoring
- Demonstrated leadership skills, including goal setting, training, and mentorship
- Proven track record of successfully leading and motivating diverse teams
- Multitasker and critical thinker with strong analytical skills
- Exceptional interpersonal and communication skills, including writing, speaking, and active listening
Physical Requirements
- Ability to travel to client homes, referral sources and office locations up to 80% of the time.
- Ability to sit, stand, and walk for prolonged periods of time throughout the workday
- Ability to use standard office equipment
The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Benefits For Full Time Employees
- Extended Health Care (EHC)
- Dental Care (DTL)
- Employee Basic Term Life
- Employee Basic Accidental Death and Dismemberment (AD&D)
- Dependent Basic Life Term
- Wellness Program
- Perks & Savings Program
- Employee Assistance Program
- Mental Health Support
- Vision Care Discounts
- Teladoc Health
- Drug Compatibility Testing
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#INDTK
About TheKey
By the year 2050, the number of people in the U.S. age 65 and over will swell to almost 90 million, about twice the current population. For over 20 years, TheKey has helped clients achieve long-term aging at home with comprehensive, concierge-based care. As the leading private pay home care provider in the nation, TheKey is continuing to address this escalating demand with innovative leadership and a passion for excellence.
Managing the evolving needs of older adults, as well as those with dementia and other degenerative diseases, we are passionate about sustaining the autonomy, resilience, and dignity of our clients. As a result, our Scientific Advisory Board comprises researchers, clinicians, and advocates who provide cutting edge, advanced research, and clinical insights in the fields of aging, health, and patient care. This board influences our person-centered approach to dementia training and programming and drives us toward innovations that promote optimal care and quality of life for our clients.
Our Caregiver teams undergo extensive screening and receive the training, resources, and support they need to deliver an exceptional care experience. TheKey is the only national provider with dedicated, multifaceted support for clients and their families. Our Client Success Managers, Care Solution Managers, Staffing Managers, and Sales Associates help maintain transparent, supportive resources throughout the client journey. Founded in Silicon Valley in 2002 and now based in Southeast Florida and La Jolla, CA, TheKey has grown from one location to a $0.75B organization supporting 100 markets in the U.S., Canada, and Australia, with over 10,000 caregivers. TheKey continues to expand and address market demand with a keen eye on going above and beyond in supporting over 100,000 older adults to age with dignity at home and their families to live their best lives possible.
Top Benefits
About the role
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Qualification To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Essential Duties And Responsibilities
- Building expertise in every phase of operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing for the designated area of responsibility.
- Responsible for the locations/business lines' financial performance, growth, and profitability.
- Leading a cross-functional team ensuring that departments deliver quality care to clients
- Creating and sustaining relationships with key partners to build brand awareness and generate new clients
- Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into clients
- Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure the ongoing client satisfaction
- Overseeing day-to-day operations in the assigned location/business lines
- Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure the ongoing client satisfaction
- Contributing to our strategic plans, roadmaps, and goals for their assigned market, as well as additional territories that may be identified as potential development
- Working with the local leadership to craft local initiatives, identify potential investment areas, and otherwise develop strategies to support the ongoing growth and success of the business.
- Understanding our competitors and the professionals in the local industry, helping us lead the competitive landscape, identifying potential ways for us to further build out our team by identifying high-potential talent
- Leading or supporting the recruitment, training, and development of new team members
- Assisting the billing team to ensure client accounts are up-to-date and communicating with families and/or financial managers as needed for collections issues
- Additional duties and responsibilities as assigned
Required Skills, Education, And Certifications
- Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience
- Three to five years of leadership experience in health care, elder care, social work, or related industry
- Strong understanding of budget management and financial monitoring
- Demonstrated leadership skills, including goal setting, training, and mentorship
- Proven track record of successfully leading and motivating diverse teams
- Multitasker and critical thinker with strong analytical skills
- Exceptional interpersonal and communication skills, including writing, speaking, and active listening
Physical Requirements
- Ability to travel to client homes, referral sources and office locations up to 80% of the time.
- Ability to sit, stand, and walk for prolonged periods of time throughout the workday
- Ability to use standard office equipment
The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Benefits For Full Time Employees
- Extended Health Care (EHC)
- Dental Care (DTL)
- Employee Basic Term Life
- Employee Basic Accidental Death and Dismemberment (AD&D)
- Dependent Basic Life Term
- Wellness Program
- Perks & Savings Program
- Employee Assistance Program
- Mental Health Support
- Vision Care Discounts
- Teladoc Health
- Drug Compatibility Testing
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#INDTK
About TheKey
By the year 2050, the number of people in the U.S. age 65 and over will swell to almost 90 million, about twice the current population. For over 20 years, TheKey has helped clients achieve long-term aging at home with comprehensive, concierge-based care. As the leading private pay home care provider in the nation, TheKey is continuing to address this escalating demand with innovative leadership and a passion for excellence.
Managing the evolving needs of older adults, as well as those with dementia and other degenerative diseases, we are passionate about sustaining the autonomy, resilience, and dignity of our clients. As a result, our Scientific Advisory Board comprises researchers, clinicians, and advocates who provide cutting edge, advanced research, and clinical insights in the fields of aging, health, and patient care. This board influences our person-centered approach to dementia training and programming and drives us toward innovations that promote optimal care and quality of life for our clients.
Our Caregiver teams undergo extensive screening and receive the training, resources, and support they need to deliver an exceptional care experience. TheKey is the only national provider with dedicated, multifaceted support for clients and their families. Our Client Success Managers, Care Solution Managers, Staffing Managers, and Sales Associates help maintain transparent, supportive resources throughout the client journey. Founded in Silicon Valley in 2002 and now based in Southeast Florida and La Jolla, CA, TheKey has grown from one location to a $0.75B organization supporting 100 markets in the U.S., Canada, and Australia, with over 10,000 caregivers. TheKey continues to expand and address market demand with a keen eye on going above and beyond in supporting over 100,000 older adults to age with dignity at home and their families to live their best lives possible.