Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada, is looking for a Financial Support Specialist to join our team!

Salary: $30.20 to $31.89 per hour (Grid 31, Health Sciences Association Community Bargaining Agreement)

Status: Part-Time, Permanent

Hours of Work: 21.6 Hours per week

Location: Remote work from home with a secondary location of one of our offices in Vancouver, Kamloops or Sechelt.

Internal Posting Closing Date: November 3, 2025

The Financial Support Specialist plays a key role in helping clients access financial supports and services that empower them to achieve their goals. This position is responsible for assessing applications for accuracy and eligibility, verifying financial information, and negotiating financial agreements based on precise income and expense analysis.

Working closely with internal teams, external partners, and clients, the Specialist ensures financial supports are delivered effectively and in compliance with policy and funder requirements. The role involves maintaining accurate records, monitoring client compliance, and ensuring timely and accurate disbursement of funds.

The ideal candidate will have strong financial acumen, attention to detail, and a client-centered approach. They will thrive in a collaborative environment, balancing administrative accuracy with compassionate client service to maximize available financial resources.

Please see the full job description for a detailed description of the responsibilities included in this position. Full posting and job description are available here: https://www.opendoorgroup.org/about-us/join-our-team

Why Open Door Group?

Champion of Great Workplaces: ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.

Competitive Compensation and Benefits: As a Certified Living Wage Employer, ODG is committed to offering more than just a job. Enjoy a comprehensive 100% employer-paid benefits package and enrollment in the Municipal Pension Plan. Your well-being matters, and we provide an Employee and Family Assistance program to support you.

Community Impact: Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.

What you bring to the position:

Qualifications:

• Diploma in Business Administration, Accounting, or Community Social Services.
• Recent, related experience of three (3) years
• Or an equivalent combination of education, training, and experience.
• Non-Violent Crisis Intervention Training (can be acquired after hire)
• Must pass a criminal background check.

Client Service, Communication, and Collaboration Skills

• Exceptional verbal and written communication skills, with the ability to explain complex financial information clearly and empathetically.
• Demonstrated capacity to build positive, respectful relationships with clients from diverse backgrounds and lived experiences.
• Skilled in managing sensitive situations, resolving conflicts diplomatically, and maintaining professionalism under pressure.
• Strong team player who works effectively both independently and in collaboration with colleagues, partners, and funders.

Financial, Analytical, and Technical Proficiency Skills

• In-depth understanding of financial policies, regulations, and funding frameworks, with the ability to interpret and apply these accurately.
• Proficient in assessing client eligibility, performing precise financial calculations, and negotiating appropriate levels of support within established guidelines.
• Highly detail-oriented, ensuring accuracy in data entry, record-keeping, and reporting.
• Advanced computer literacy, including proficiency with Microsoft Office (Word, Excel, Outlook, Teams) and database systems; minimum 60 wpm typing speed.
• Skilled in using standard office technology and financial documentation tools to ensure compliance and efficiency.

Organization, Judgment, and Adaptability

• Strong organizational and time management skills, with the ability to balance multiple priorities, meet deadlines, and maintain service quality in a fast-paced environment.
• Excellent attention to detail and ability to ensure accuracy and completeness in all documentation.
• Demonstrated initiative and sound judgment in identifying issues, solving problems, and adapting to change.
• Reliable and self-motivated, maintaining focus and accountability while delivering client-centered outcomes.
• Physically capable of performing the duties of the position.

Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion

We strive to ensure an accessible experience for candidates. If you require an alternative method to submit your application, please contact us toll-free at 1 866 377 3670 and ask to speak with an HR representative, or you can email us at humanresources@opendoorgroup.org

Only shortlisted candidates will be contacted.

Thank you for your interest in joining the Open Door Group team!