Drive People Excellence, Customer Experience & Growth

At The Minery, we’re on a mission to transform how organizations optimize their people practices and elevate customer experiences—especially in the automotive sector. We believe that happy employees = happy customers, and that exceptional employee experiences are the foundation of outstanding customer service.

As part of our growing HR Services team, we are seeking a HRCX Business Partner (Human Resources, Customer Experience Business Partner) to help bring this vision to life through a blend of strategic HR leadership, a growth mindset and drive, program execution, and client partnership.

This role is ideal for someone who thrives at the intersection of Human Resources, Customer Experience (CX), and business growth. If you're passionate about helping organizations achieve excellence in employee engagement and service quality—and you’re motivated by results, comfortable pushing beyond the routine, and excited to spot opportunities to expand value for clients—this is your opportunity to make a difference.

What You’ll Do

Fractional HR Support (Primary Focus)

• Serve as a trusted advisor for all things HR, including recruitment, employee relations, and performance management.
• Manage and resolve employee issues with professionalism, including investigations and grievance resolution.
• Administer policies, benefits, and digital employee handbooks to ensure compliance and clarity.
• Conduct exit interviews, gather feedback, and present HR KPIs to managers and key stakeholders.
• Lead manager education sessions and provide coaching for leadership development.

Special HR Projects & Strategic Initiatives

• Support national HR implementations and organizational rollouts.
• Assist in the design and delivery of training programs and tools for leadership, performance management, and employee development.

Growth Mindset & Drive

• Proactively identify opportunities to strengthen and expand client relationships.
• Bring a growth mindset: motivated by results, eager to push beyond routine, and committed to driving impact.
• Balance structured responsibilities with the drive to grow, deliver, and make things happen.
• Collaborate with internal teams to share client insights that support business growth and innovation.

CX Program Leadership (Secondary Focus)

• Manage national quality and customer experience programs that support automotive OEMs.
• Organize and lead in-dealership Boot Camps that inspire action and measurable results.
• Develop insights and reports that fuel continuous improvement initiatives.

In-Dealership HR & CX Consulting

• Provide on-site support whenever and wherever needed.
• Partner with dealership leadership to meet OEM customer experience standards.
• Use data insights and coaching to improve complaint resolution practices.
• Design and deliver training sessions for frontline staff and managers.
• Guide self-assessments and action plans to achieve best-in-class CX performance.

What You Bring

• 3+ years of experience in HR consulting, generalist roles, CX program delivery, or automotive retail support.
• Strong knowledge of HR best practices including employee relations, recruitment, and organizational development.
• A growth-driven mindset—you’re motivated by results, energized by building strong client relationships, and always looking for ways to push limits.
• Excellent interpersonal and presentation skills with the ability to connect across levels of leadership.
• Comfort working in client-facing environments and balancing multiple priorities.
• A passion for people development, customer experience, and operational excellence.

What It’s Really Like

This role is not for everyone. You’ll have tons of team support, but you must be a self-starter who thrives when the intensity of the role ebbs and flows with client needs.

You must be:

• A great connector with clients, building trust both virtually and in-person.
• Confident in running engaging virtual meetings and workshops.
• A strong presence in-person, able to lead conversations and influence outcomes on site.
• Energized by a mix of routine and drive, where growth and results keep you moving forward.
• The work can feel tough at times, but for someone who thrives on impact and growth, it’s incredibly rewarding.

Working Hours & Flexibility

You’ll split your time between client sites (2–3 days/week) and your home office. While core hours are the norm, client responsiveness is key—occasional off-hours may be required, with schedule adjustments made accordingly.

Why Join The Minery?

• Be part of a talented, purpose-driven team focused on making workplaces better.
• Join a growing company where innovation and collaboration are at the core.
• Access digital tools and technologies that maximize your consulting impact.
• Support meaningful change in the automotive industry through people-first strategies.

Commitment to Inclusion

The Minery Ltd. is an equal opportunity employer committed to diversity and inclusion. We welcome all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or Indigenous status.

We also provide accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please let us know.

Ready to Make a Difference?

If you're ready to lead change, support top-tier automotive clients, and champion the intersection of HR and CX—apply today and help us shape the future of customer and employee experiences.