Top Benefits
About the role
At Dufresne, our goal is to create destinations for life’s most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart!
If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on the Dufresne team.
Dufresne Furniture and Appliances is currently seeking a Service Supervisor for our Kenora store located at 1077 Railway Street.
As a Service Supervisor, you will be responsible for establishing and maintaining Dufresne as the industry leader in customer satisfaction. In this role you will allocate all service expenses and documentation for service guests and vendors, providing an excellent guest experience.
Dufresne Furniture and Appliances is committed to investing in our team members; we offer:
- Market competitive salary starting at $50,000
- Comprehensive benefits plan, assistance program and excellent employee discounts
- Employer Sponsored Retirement Savings Plan
- Career growth and continuous development
- A fun and collaborative working environment
- World class training programs within sales, leadership and more
- The opportunity to work with a purpose-driven organization that is consistently ranked as one of Canada’s Best Managed Companies
As a Service Supervisor, you will:
- Provide excellent customer service to internal and external guests
- Answer and return guest calls in a timely and professional manner
- Support guests following the company’s resolution process
- Process Extended Warranty claims and recoveries
- Understand and follow all safe work practices and rules
- Ensure that the level of support matches or exceeds guest requirements
- Consistently offer feedback and recommendations regarding customer service or product issues
- Answer guest questions during in-home inspections
- Inspect and manage damaged goods. Assess if product can be repaired or needs to be replaced
- Prepare the schedule for Manifest Transfers
- Assist drivers daily on the inflow of stock, and manage and reorder transportation supplies
As a successful candidate you will have the following:
- High School Diploma with 1-2 years of customer service experience is preferred
- Good computer skills with working knowledge of Microsoft Office products and the ability to learn in-house computer programs
- Excellent verbal communication skills and telephone etiquette with the ability to negotiate tactfully and act with diplomacy and respect
- Ability to maintain composure and work well under pressure
- Well-organized with the ability to prioritize multiple tasks
- Effective decision-making and problem-solving skills
- Valid Class G Driver’s license with a clean Driver’s abstract
- A Criminal Record Check will be required
About Dufresne
Welcome to the Dufresne Furniture & Appliances Indeed page!
The Dufresne Story: Home Grown, Family Owned & Community Oriented
Our Founder - Doug Dufresne: The Dufresne story is shaped by the dedication and determination typical of Saskatchewan farmers in the early 1940s. Doug Dufresne may not be able to recall those early years growing up in Saskatchewan, but it's fair to say the work ethic, respect and kindness he learned from his parents, which he and his wife Eva passed along to his three sons, remains the foundation of Dufresne today.
Doug and Eva Dufresne opened the first Dufresne Furniture & Appliances store in 1986 in their hometown of Kenora, Ontario. This second career came after the successful sale of their service station businesses and a restless attempt at retirement. It would prove again that the combination of Doug's passion for helping people and serving the community and Eva's meticulous management skills is the foundation for success in business and in marriage. In 2013, we were proud to celebrate Doug and Eva's 50-year wedding anniversary!
Growing The Family Business: Our second location opened in 1993 and our third store, also in Winnipeg, was in business by 1996.
Dufresne Furniture & Appliances continued to grow from a seven member team in Kenora, Ontario to nearly 400 team members today across Manitoba and Ontario. We opened stores in Swan River, Selkirk, Portage la Prairie and Brandon and expanded in Northwestern Ontario and into Ottawa, Ontario. By 2009, the Dufresne brand had grown to 11 stores across the two provinces.
In 2016, Dufresne marked their 30th anniversary with the opening of their 12th location, opening their doors in the city of Steinbach, Manitoba!
Dufresne Furniture & Appliances is continuing to grow, breaking through in new markets, welcoming their 13th location in Prince Albert, Saskatchewan and their 14th in Saskatoon, Saskatchewan in August of 2017.
The Dufresne Brand Today: The Dufresne family remains core to our business, with Doug, Eva, and their sons forming the foundation of the company. Mark Dufresne is our CEO, while Shaun Dufresne is a leader in our Dufresne brand. Today, a third generation joins the ranks with 5 grandchildren involved in daily operations. Doug and Eva still work on special projects and are often seen at the home office in Winnipeg and at special events in the community. The small-town work ethic, respect and kindness that Dufresne originally cultivated are still prevalent today in our values of people, passion, performance and promise.
Among the very best is our current leader, Mike Linton, President and CFO, who has been with TDG for over 25 years. Mike is supported by a highly engaged, experienced, and dynamic team. Together, they work closely with Mark and our executive team on all areas of our operation to reinforce the mission, vision, values, beliefs and culture the Dufresne family established starting with that first store in Kenora, Ontario and to provide a better experience to our teams, our community, and our guests.
We are proud to continue to focus on the customer service model we learned from Doug Dufresne. For that reason, we employ our own professional delivery teams, courteous call centre professionals and experienced repair technicians. We believe we can offer a better experience because we find, hire, and train the best people.
We are always seeking passionate, goal-oriented individuals to join our teams. If you are interested in beginning a career with our company, we encourage you to check our job listings for more information regarding the current available positions.
But keep an eye out! We are constantly adding new jobs and updating current listings.
Thank you for viewing our page and we hope you find what you are looking for.
Looking for more careers? Visit our Ashley Indeed Page!
Top Benefits
About the role
At Dufresne, our goal is to create destinations for life’s most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart!
If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on the Dufresne team.
Dufresne Furniture and Appliances is currently seeking a Service Supervisor for our Kenora store located at 1077 Railway Street.
As a Service Supervisor, you will be responsible for establishing and maintaining Dufresne as the industry leader in customer satisfaction. In this role you will allocate all service expenses and documentation for service guests and vendors, providing an excellent guest experience.
Dufresne Furniture and Appliances is committed to investing in our team members; we offer:
- Market competitive salary starting at $50,000
- Comprehensive benefits plan, assistance program and excellent employee discounts
- Employer Sponsored Retirement Savings Plan
- Career growth and continuous development
- A fun and collaborative working environment
- World class training programs within sales, leadership and more
- The opportunity to work with a purpose-driven organization that is consistently ranked as one of Canada’s Best Managed Companies
As a Service Supervisor, you will:
- Provide excellent customer service to internal and external guests
- Answer and return guest calls in a timely and professional manner
- Support guests following the company’s resolution process
- Process Extended Warranty claims and recoveries
- Understand and follow all safe work practices and rules
- Ensure that the level of support matches or exceeds guest requirements
- Consistently offer feedback and recommendations regarding customer service or product issues
- Answer guest questions during in-home inspections
- Inspect and manage damaged goods. Assess if product can be repaired or needs to be replaced
- Prepare the schedule for Manifest Transfers
- Assist drivers daily on the inflow of stock, and manage and reorder transportation supplies
As a successful candidate you will have the following:
- High School Diploma with 1-2 years of customer service experience is preferred
- Good computer skills with working knowledge of Microsoft Office products and the ability to learn in-house computer programs
- Excellent verbal communication skills and telephone etiquette with the ability to negotiate tactfully and act with diplomacy and respect
- Ability to maintain composure and work well under pressure
- Well-organized with the ability to prioritize multiple tasks
- Effective decision-making and problem-solving skills
- Valid Class G Driver’s license with a clean Driver’s abstract
- A Criminal Record Check will be required
About Dufresne
Welcome to the Dufresne Furniture & Appliances Indeed page!
The Dufresne Story: Home Grown, Family Owned & Community Oriented
Our Founder - Doug Dufresne: The Dufresne story is shaped by the dedication and determination typical of Saskatchewan farmers in the early 1940s. Doug Dufresne may not be able to recall those early years growing up in Saskatchewan, but it's fair to say the work ethic, respect and kindness he learned from his parents, which he and his wife Eva passed along to his three sons, remains the foundation of Dufresne today.
Doug and Eva Dufresne opened the first Dufresne Furniture & Appliances store in 1986 in their hometown of Kenora, Ontario. This second career came after the successful sale of their service station businesses and a restless attempt at retirement. It would prove again that the combination of Doug's passion for helping people and serving the community and Eva's meticulous management skills is the foundation for success in business and in marriage. In 2013, we were proud to celebrate Doug and Eva's 50-year wedding anniversary!
Growing The Family Business: Our second location opened in 1993 and our third store, also in Winnipeg, was in business by 1996.
Dufresne Furniture & Appliances continued to grow from a seven member team in Kenora, Ontario to nearly 400 team members today across Manitoba and Ontario. We opened stores in Swan River, Selkirk, Portage la Prairie and Brandon and expanded in Northwestern Ontario and into Ottawa, Ontario. By 2009, the Dufresne brand had grown to 11 stores across the two provinces.
In 2016, Dufresne marked their 30th anniversary with the opening of their 12th location, opening their doors in the city of Steinbach, Manitoba!
Dufresne Furniture & Appliances is continuing to grow, breaking through in new markets, welcoming their 13th location in Prince Albert, Saskatchewan and their 14th in Saskatoon, Saskatchewan in August of 2017.
The Dufresne Brand Today: The Dufresne family remains core to our business, with Doug, Eva, and their sons forming the foundation of the company. Mark Dufresne is our CEO, while Shaun Dufresne is a leader in our Dufresne brand. Today, a third generation joins the ranks with 5 grandchildren involved in daily operations. Doug and Eva still work on special projects and are often seen at the home office in Winnipeg and at special events in the community. The small-town work ethic, respect and kindness that Dufresne originally cultivated are still prevalent today in our values of people, passion, performance and promise.
Among the very best is our current leader, Mike Linton, President and CFO, who has been with TDG for over 25 years. Mike is supported by a highly engaged, experienced, and dynamic team. Together, they work closely with Mark and our executive team on all areas of our operation to reinforce the mission, vision, values, beliefs and culture the Dufresne family established starting with that first store in Kenora, Ontario and to provide a better experience to our teams, our community, and our guests.
We are proud to continue to focus on the customer service model we learned from Doug Dufresne. For that reason, we employ our own professional delivery teams, courteous call centre professionals and experienced repair technicians. We believe we can offer a better experience because we find, hire, and train the best people.
We are always seeking passionate, goal-oriented individuals to join our teams. If you are interested in beginning a career with our company, we encourage you to check our job listings for more information regarding the current available positions.
But keep an eye out! We are constantly adding new jobs and updating current listings.
Thank you for viewing our page and we hope you find what you are looking for.
Looking for more careers? Visit our Ashley Indeed Page!