Mobile Ambassador

• Job Type: Full-time
• Shift Details: Monday to Friday, 8:00 AM – 4:30 PM
• Hourly Wage: $17.50 – $18.00 per hour
• Location: Indigo – locations in Edmonton

Responsibilities:

• Greet, welcome, and assist customers with any questions or inquiries
• Support customers with their use and navigation of the parking facilities and equipment
• Participate in monitoring the vicinity by circulating regularly in company vehicle
• Identify and issue violation tickets to vehicles that are, not limited to, illegally parked and violation of parking or traffic rules as prescribed by the airport
• Support and communicate directly with the supervisor on all necessary tasks
• Communicate and coordinate with various departments when required for customer assistance and/or parking facility maintenance
• Support customers in cases of technical machine errors
• Conduct space counts to coordinate the closing or opening of parking areas
• Set up and removal of all temporary signage in parking lots
• Complete daily maintenance reports and plans
• Keep parking areas and sidewalks safe and free of hazards and debris
• Other duties as required

Qualifications:

• Minimum 2-3 years of customer service experience is required
• Strong communication skills with an open attitude to take direction and feedback
• Proven customer service-oriented attitude
• Excellent problem-solving skills
• Ability to work efficiently under pressure in a fast-paced environment
• A strong team player who can work independently with minimal supervision
• Exceptional time management and organizational capabilities
• Results-oriented individual with a concern for accuracy and customer relations

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