Top Benefits
About the role
Position Summary
To provide a high level of customer service support to the Company’s customers in order to ensure customer satisfaction. This is a hybrid position with an office location in Kitchener.
Location: Kitchener, ON
Work Setting: Hybrid
Responsibilities
- Provide a high level of customer service to ensure customer satisfaction with the Company’s products and services through high volume of telephone calls and email.
- Interact with customers regarding placing orders, status checks, rushes, warranties, service/repair, C/R requests, and providing quotes and related issues.
- Establish and maintain productive working relationships with customers.
- Process orders and liaise between Operations, Customer Service, Audiology, Finance and Distribution to ensure that all orders are logged, tracked, and maintained accurately via scanning and order entry into the Navision database and appropriate follow through to ensure customer requirements are met satisfactorily.
- Prepare appropriate paperwork where necessary.
- Enter customer complaints and problems regarding services, products, billings and issues resulting in appropriate resolution. May require assistance from the Audiology team when appropriate.
- Develop broad knowledge base related to services, products, programs, regulations/legislation, technologies and marketing strategies to meet Company goals.
- Maintain accurate records and process adherence
- Provides elevated service to internal team, acts as a mentor based on experience
- Supporting customers and team through different programs ie: call monitoring, concierge program, QCing new CSRs orders· Provide basic product and technical assistance to customers.
- Participate in product launches/customer events when needed.
- Follow-up with customers on production queries as they relate to specific orders.
- Provide backorder status to customers. ·
- Assist other team members in the Client Service department when necessary. ·
- May perform special projects as required.
Qualifications
- To perform this job successfully, an individual must be able to perform each major duty and accountability satisfactorily. This role requires the individual to handle a high volume of telephone and email communication with customers as a regular requirement of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Education and Related Experience: A high school diploma or equivalent is required. Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred.
- Excellent verbal and written communication skills to interact with customers.
- Fluency in English is required. Fluency in French is preferred.
Why should you work with us?
- Competitive salary with annual reviews
- Excellent medical benefits; including dental, vision and health, Employee Assistance Program
- Group RRSP contributions
- 3 weeks of vacation
- Fitness/exercise spending account
- Dynamic work atmosphere
- Career development programs and opportunities #LI-LX1
About Demant
Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers solutions and services to help people connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and gathering know-how to help improve people’s hearing and health. In every aspect, from providing hearing care to delivering hearing aids and diagnostic equipment and services to hearing care professionals and users all over the world, Demant is active and engaged.
The Demant Group operates in a global market with subsidiaries in more than 30 countries, employs more than 21,000 employees and generates annual revenue of more than DKK 22 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.
Listed on Nasdaq Copenhagen stock exchange as a blue chip stock, Demant is the parent company behind world-renowned and commercially successful brands as Oticon, Bernafon, Sonic, Philips Hearing Solutions, Audika, MAICO, Interacoustics, Amplivox, Grason-Stadler, MedRx and Audioscan. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.
If you want to know how we process your personal data on social media platforms, visit this site: https://www.demant.com/privacy-notice#some
Top Benefits
About the role
Position Summary
To provide a high level of customer service support to the Company’s customers in order to ensure customer satisfaction. This is a hybrid position with an office location in Kitchener.
Location: Kitchener, ON
Work Setting: Hybrid
Responsibilities
- Provide a high level of customer service to ensure customer satisfaction with the Company’s products and services through high volume of telephone calls and email.
- Interact with customers regarding placing orders, status checks, rushes, warranties, service/repair, C/R requests, and providing quotes and related issues.
- Establish and maintain productive working relationships with customers.
- Process orders and liaise between Operations, Customer Service, Audiology, Finance and Distribution to ensure that all orders are logged, tracked, and maintained accurately via scanning and order entry into the Navision database and appropriate follow through to ensure customer requirements are met satisfactorily.
- Prepare appropriate paperwork where necessary.
- Enter customer complaints and problems regarding services, products, billings and issues resulting in appropriate resolution. May require assistance from the Audiology team when appropriate.
- Develop broad knowledge base related to services, products, programs, regulations/legislation, technologies and marketing strategies to meet Company goals.
- Maintain accurate records and process adherence
- Provides elevated service to internal team, acts as a mentor based on experience
- Supporting customers and team through different programs ie: call monitoring, concierge program, QCing new CSRs orders· Provide basic product and technical assistance to customers.
- Participate in product launches/customer events when needed.
- Follow-up with customers on production queries as they relate to specific orders.
- Provide backorder status to customers. ·
- Assist other team members in the Client Service department when necessary. ·
- May perform special projects as required.
Qualifications
- To perform this job successfully, an individual must be able to perform each major duty and accountability satisfactorily. This role requires the individual to handle a high volume of telephone and email communication with customers as a regular requirement of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Education and Related Experience: A high school diploma or equivalent is required. Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred.
- Excellent verbal and written communication skills to interact with customers.
- Fluency in English is required. Fluency in French is preferred.
Why should you work with us?
- Competitive salary with annual reviews
- Excellent medical benefits; including dental, vision and health, Employee Assistance Program
- Group RRSP contributions
- 3 weeks of vacation
- Fitness/exercise spending account
- Dynamic work atmosphere
- Career development programs and opportunities #LI-LX1
About Demant
Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers solutions and services to help people connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and gathering know-how to help improve people’s hearing and health. In every aspect, from providing hearing care to delivering hearing aids and diagnostic equipment and services to hearing care professionals and users all over the world, Demant is active and engaged.
The Demant Group operates in a global market with subsidiaries in more than 30 countries, employs more than 21,000 employees and generates annual revenue of more than DKK 22 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.
Listed on Nasdaq Copenhagen stock exchange as a blue chip stock, Demant is the parent company behind world-renowned and commercially successful brands as Oticon, Bernafon, Sonic, Philips Hearing Solutions, Audika, MAICO, Interacoustics, Amplivox, Grason-Stadler, MedRx and Audioscan. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.
If you want to know how we process your personal data on social media platforms, visit this site: https://www.demant.com/privacy-notice#some