Processing Center Advisor – Child Care Programs
About the role
Job Title
Child Care Assessor / Representative (Hybrid) – Government of Alberta Location Edmonton or Calgary, Alberta (Hybrid) Client Government of Alberta – Education and Childcare Employment Type Contract Positions 8 Job Summary The Government of Alberta is hiring Child Care Assessors/Representatives to support the delivery of Alberta's Child Care Subsidy Program, Child Care Family Portal, and Canada-Alberta Early Learning and Child Care initiatives. This client-focused role involves assessing applications, determining eligibility, providing customer support, resolving complex issues, and ensuring accurate program administration while maintaining confidentiality and compliance with government policies.
Key Responsibilities
Review, assess, and process child care subsidy applications, renewals, and amendments. Determine client eligibility by reviewing financial and supporting documentation. Respond to inquiries via phone, email, and online channels. Guide families and childcare providers through program requirements and online services. Investigate and resolve application, eligibility, payment, and system-related issues. Maintain accurate records and ensure compliance with privacy and information management standards. Collaborate with internal teams and external stakeholders. Support operational improvements, testing, training, and special projects. Deliver professional, empathetic, and client-focused service.
Requirements
Required Qualifications
High School Diploma or GED. Minimum 3 years of customer service and/or retail experience. Minimum 2 years researching documentation to determine appropriate resolutions. Minimum 3 years working in a fast-paced environment. Minimum 3 years prioritizing work in a complex environment. Strong analytical, organizational, and communication skills. Ability to interpret policies, procedures, and legislation. Experience handling confidential information professionally.
Preferred Qualifications
Diploma, Certificate, or Degree in Office Administration or a related field. Experience navigating multiple computer systems simultaneously. Call centre/customer support experience. Government, benefits administration, or eligibility assessment experience. Experience supporting clients through complex or sensitive situations. 4+ years of experience in a similar administrative or assessment role.
Work Schedule
36.25 hours per week Monday to Friday 8:15 AM – 4:30 PM (Alberta Time) Hybrid work arrangement Candidates must reside within one hour of Calgary or Edmonton Office attendance may be required up to 5 days per week based on operational needs.
Security Requirements
Successful candidates must complete: Level 2 Enhanced Security Screening Criminal Record Check Financial Management Risk Indicator Screening (FMRIS) Required Skills Customer Service Eligibility Assessment Program Administration Case Management Administrative Support Document Review Analytical Skills Problem Solving Data Entry Multi-System Navigation Call Centre Support Microsoft Office Communication Skills Time Management Attention to Detail Confidential Information Handling Team Collaboration
Not the right fit? Search for Processing Center Advisor jobs in Edmonton, Alberta, Canada
About Joblinxsapp
Joblinxs is a marketplace and employment app, whose main objective is to match service providers with service seekers in a way that is easy and mutually beneficial for everyone involved. The service seeker can search the service provider’s profile, post as many jobs as they can, in many locations, send messages to those they are willing to hire, chat with them, book video call sessions, organize interviews, send orders, confirm orders, set reminders, track the locations of the service providers, make posts for emergency jobs, book replacements, confirm the beginning and end of a project, confirm the start of a shift, confirm the end of a shift, confirm working hours, pay service providers, collect refunds, post reviews, award endorsements, open disputes, include additional job categories which will be confirmed by the admin, refer friends and family, and contact admin.
Similar Jobs
Processing Center Advisor – Child Care Programs
About the role
Job Title
Child Care Assessor / Representative (Hybrid) – Government of Alberta Location Edmonton or Calgary, Alberta (Hybrid) Client Government of Alberta – Education and Childcare Employment Type Contract Positions 8 Job Summary The Government of Alberta is hiring Child Care Assessors/Representatives to support the delivery of Alberta's Child Care Subsidy Program, Child Care Family Portal, and Canada-Alberta Early Learning and Child Care initiatives. This client-focused role involves assessing applications, determining eligibility, providing customer support, resolving complex issues, and ensuring accurate program administration while maintaining confidentiality and compliance with government policies.
Key Responsibilities
Review, assess, and process child care subsidy applications, renewals, and amendments. Determine client eligibility by reviewing financial and supporting documentation. Respond to inquiries via phone, email, and online channels. Guide families and childcare providers through program requirements and online services. Investigate and resolve application, eligibility, payment, and system-related issues. Maintain accurate records and ensure compliance with privacy and information management standards. Collaborate with internal teams and external stakeholders. Support operational improvements, testing, training, and special projects. Deliver professional, empathetic, and client-focused service.
Requirements
Required Qualifications
High School Diploma or GED. Minimum 3 years of customer service and/or retail experience. Minimum 2 years researching documentation to determine appropriate resolutions. Minimum 3 years working in a fast-paced environment. Minimum 3 years prioritizing work in a complex environment. Strong analytical, organizational, and communication skills. Ability to interpret policies, procedures, and legislation. Experience handling confidential information professionally.
Preferred Qualifications
Diploma, Certificate, or Degree in Office Administration or a related field. Experience navigating multiple computer systems simultaneously. Call centre/customer support experience. Government, benefits administration, or eligibility assessment experience. Experience supporting clients through complex or sensitive situations. 4+ years of experience in a similar administrative or assessment role.
Work Schedule
36.25 hours per week Monday to Friday 8:15 AM – 4:30 PM (Alberta Time) Hybrid work arrangement Candidates must reside within one hour of Calgary or Edmonton Office attendance may be required up to 5 days per week based on operational needs.
Security Requirements
Successful candidates must complete: Level 2 Enhanced Security Screening Criminal Record Check Financial Management Risk Indicator Screening (FMRIS) Required Skills Customer Service Eligibility Assessment Program Administration Case Management Administrative Support Document Review Analytical Skills Problem Solving Data Entry Multi-System Navigation Call Centre Support Microsoft Office Communication Skills Time Management Attention to Detail Confidential Information Handling Team Collaboration
Not the right fit? Search for Processing Center Advisor jobs in Edmonton, Alberta, Canada
About Joblinxsapp
Joblinxs is a marketplace and employment app, whose main objective is to match service providers with service seekers in a way that is easy and mutually beneficial for everyone involved. The service seeker can search the service provider’s profile, post as many jobs as they can, in many locations, send messages to those they are willing to hire, chat with them, book video call sessions, organize interviews, send orders, confirm orders, set reminders, track the locations of the service providers, make posts for emergency jobs, book replacements, confirm the beginning and end of a project, confirm the start of a shift, confirm the end of a shift, confirm working hours, pay service providers, collect refunds, post reviews, award endorsements, open disputes, include additional job categories which will be confirmed by the admin, refer friends and family, and contact admin.