Lead Development Representative - English/Quebecois
Top Benefits
About the role
- Must currently reside in New Brunswick, Canada and speak Québécois.*
Are you looking for a remote role that can utilize your customer service skills to your maximum potential? Do people often come to you when they need assistance or guidance online? Are you comfortable multitasking in fast-paced environments? If you answered yes to any of these questions, you may be ready to become a #Hartemate!
ADP Inbound service representatives provide remote support to individuals who need assistance with their payroll services.You will enjoy this role if you can think quickly and multitask while paying special attention to customer detail
What’s in it for You?
- 100% Remote Work
- Equipment will be provided: Laptop, second monitor, headset, mouse, keyboard
- Growth opportunities.
- Great benefits including Medical, Dental, PTO, 401k Company Match, and Tuition Reimbursement to name a few.
- Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up.
What You Will Do
- Handle ADP customer service and technical support product-related inquiries via phone, chat, and email in multiple languages
- Ask probing questions and use critical thinking to determine next steps with empathy and patience
- Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
- Follow proper and professional escalation procedures
What You Bring
- Must reside in New Brunswick AND proficiency in speaking Québécois
- Ability to type quickly and accurately
- Ability to handle high chat and call volumes
- Strong customer service and de-escalation skills
- Strong attention to detail
- Analytical thinking and problem-solving
- Ability to navigate multiple windows and applications to provide accurate information to end user
- Ability to work flexible shifts based on business needs
- Prior CRM experience
What You Will Need
- Ability to communicate through verbal and written English and Quebecois fluently
- Must pass all assessments, background, and drug screening
- High school diploma or equivalent
Measurements of Your Success Agents are held to, but not limited to, metrics such as
- Call Answer Time
- Attendance
- (QA) Quality Scores
Hours: 8:00AM – 8:00PM Mon-Fri Starting shift will be 11:00AM to 8:00PM Pay: $21/hr CAD + Commission All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
About Harte Hanks
We are The Customer Company: Harte Hanks is a global customer experience company focused on bringing companies closer to customers for 100 years. Whether it’s through deeply personalized omnichannel marketing programs designed to engage and motivate the right people at the right moments; customer care services that transform negative experiences into positive outcomes and truly make customers feel cared for; or fulfillment and logistics capabilities that efficiently put products directly in the hands of customers, we remain relentlessly dedicated to removing friction and creating enduring connections. With an average employee tenure of 10 years and an average client tenure of 12 years, we’ve always had our partners’ backs, helping them navigate the B2C and B2B marketing landscape.
Lead Development Representative - English/Quebecois
Top Benefits
About the role
- Must currently reside in New Brunswick, Canada and speak Québécois.*
Are you looking for a remote role that can utilize your customer service skills to your maximum potential? Do people often come to you when they need assistance or guidance online? Are you comfortable multitasking in fast-paced environments? If you answered yes to any of these questions, you may be ready to become a #Hartemate!
ADP Inbound service representatives provide remote support to individuals who need assistance with their payroll services.You will enjoy this role if you can think quickly and multitask while paying special attention to customer detail
What’s in it for You?
- 100% Remote Work
- Equipment will be provided: Laptop, second monitor, headset, mouse, keyboard
- Growth opportunities.
- Great benefits including Medical, Dental, PTO, 401k Company Match, and Tuition Reimbursement to name a few.
- Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up.
What You Will Do
- Handle ADP customer service and technical support product-related inquiries via phone, chat, and email in multiple languages
- Ask probing questions and use critical thinking to determine next steps with empathy and patience
- Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
- Follow proper and professional escalation procedures
What You Bring
- Must reside in New Brunswick AND proficiency in speaking Québécois
- Ability to type quickly and accurately
- Ability to handle high chat and call volumes
- Strong customer service and de-escalation skills
- Strong attention to detail
- Analytical thinking and problem-solving
- Ability to navigate multiple windows and applications to provide accurate information to end user
- Ability to work flexible shifts based on business needs
- Prior CRM experience
What You Will Need
- Ability to communicate through verbal and written English and Quebecois fluently
- Must pass all assessments, background, and drug screening
- High school diploma or equivalent
Measurements of Your Success Agents are held to, but not limited to, metrics such as
- Call Answer Time
- Attendance
- (QA) Quality Scores
Hours: 8:00AM – 8:00PM Mon-Fri Starting shift will be 11:00AM to 8:00PM Pay: $21/hr CAD + Commission All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
About Harte Hanks
We are The Customer Company: Harte Hanks is a global customer experience company focused on bringing companies closer to customers for 100 years. Whether it’s through deeply personalized omnichannel marketing programs designed to engage and motivate the right people at the right moments; customer care services that transform negative experiences into positive outcomes and truly make customers feel cared for; or fulfillment and logistics capabilities that efficiently put products directly in the hands of customers, we remain relentlessly dedicated to removing friction and creating enduring connections. With an average employee tenure of 10 years and an average client tenure of 12 years, we’ve always had our partners’ backs, helping them navigate the B2C and B2B marketing landscape.