Top Benefits
About the role
Job ID: 521404
Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.
Job Summary This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Job Location This position will be based in Rocky View County, AB.
Job Responsibilities
- Assist customer with product questions, ordering, order tracking, complaints, and problems
- Enter email and phone orders into system for delivery
- Issue credits or debits accurately, when applicable
- Send open order reports, as required
- Process debit and credit card payments
- Answer incoming calls
- Provide information requested by customers in a timely fashion
- Ensure accuracy of invoices and on-time delivery of orders
- Track orders from entry into the system to delivery or pick up by the customer
- Support the sales team, as required
- Build strong relationships both internally and externally
- Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
- Arrange freight for orders ensuring best price and delivery to meet customer needs
- Dispatch, provide loading documents, and provide direction to drivers
- Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed
Job Requirements
- High school diploma /equivalent or comparable in related experience
- Detail oriented
- Good with basic math
- Skilled in Microsoft Office suite
- Good organizational and problem-solving skills
- Experience with a multi-line phone system
- Attention to detail
- Pleasant phone personality
- Ability to multi-task
- Reliable form of transportation required
What CRH Offers You
-
Dental
-
Eye Care
-
Prescription
-
Massage/Chiropractor
-
RRSP matching
-
Referral bonus
-
Safety Incentives
-
24/7 Support
-
Mental Health
-
Finances
-
Family & Relationships
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
About CRH Canada
CRH Canada Group Inc. is one of the country's leading vertically integrated producers and suppliers of products and services for the construction industry, serving customers across Canada. With the strength of over 3,000 employees, we manufacture cement, aggregates and ready-mix concrete and provide construction services to many of Canada's largest infrastructure projects.
Our business divisions include Dufferin Construction, Dufferin Aggregates and Dufferin Concrete in Ontario and Demix Agrégats and Demix Construction in Quebec. As a local leader with global presence, we deliver on our promises through innovation and sustainable solutions.
We are a member of CRH plc, a global building materials company with a proud and successful history, a strong track record of performance and a clear commitment to safety and ethical business practices. CRH’s family of businesses generated almost EUR19 billion in sales in 2014, with a balanced product portfolio serving the full spectrum of the building materials industry from cement to construction accessories to builders merchants and the DIY market. The company employs over 90,000 people in 37 countries around the world. CRH is one of the top three building material players globally and number two in the world in aggregates.
Sustainable development is at the heart of our business strategy. As a major employer and a part of the local community, we have a long-term commitment to our neighbours and are part of the foundation for building healthy, vibrant and livable communities.
Join our talent network on our website and follow us on: Twitter: CRHCanada YouTube: CRH Canada
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Top Benefits
About the role
Job ID: 521404
Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.
Job Summary This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Job Location This position will be based in Rocky View County, AB.
Job Responsibilities
- Assist customer with product questions, ordering, order tracking, complaints, and problems
- Enter email and phone orders into system for delivery
- Issue credits or debits accurately, when applicable
- Send open order reports, as required
- Process debit and credit card payments
- Answer incoming calls
- Provide information requested by customers in a timely fashion
- Ensure accuracy of invoices and on-time delivery of orders
- Track orders from entry into the system to delivery or pick up by the customer
- Support the sales team, as required
- Build strong relationships both internally and externally
- Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
- Arrange freight for orders ensuring best price and delivery to meet customer needs
- Dispatch, provide loading documents, and provide direction to drivers
- Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed
Job Requirements
- High school diploma /equivalent or comparable in related experience
- Detail oriented
- Good with basic math
- Skilled in Microsoft Office suite
- Good organizational and problem-solving skills
- Experience with a multi-line phone system
- Attention to detail
- Pleasant phone personality
- Ability to multi-task
- Reliable form of transportation required
What CRH Offers You
-
Dental
-
Eye Care
-
Prescription
-
Massage/Chiropractor
-
RRSP matching
-
Referral bonus
-
Safety Incentives
-
24/7 Support
-
Mental Health
-
Finances
-
Family & Relationships
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
About CRH Canada
CRH Canada Group Inc. is one of the country's leading vertically integrated producers and suppliers of products and services for the construction industry, serving customers across Canada. With the strength of over 3,000 employees, we manufacture cement, aggregates and ready-mix concrete and provide construction services to many of Canada's largest infrastructure projects.
Our business divisions include Dufferin Construction, Dufferin Aggregates and Dufferin Concrete in Ontario and Demix Agrégats and Demix Construction in Quebec. As a local leader with global presence, we deliver on our promises through innovation and sustainable solutions.
We are a member of CRH plc, a global building materials company with a proud and successful history, a strong track record of performance and a clear commitment to safety and ethical business practices. CRH’s family of businesses generated almost EUR19 billion in sales in 2014, with a balanced product portfolio serving the full spectrum of the building materials industry from cement to construction accessories to builders merchants and the DIY market. The company employs over 90,000 people in 37 countries around the world. CRH is one of the top three building material players globally and number two in the world in aggregates.
Sustainable development is at the heart of our business strategy. As a major employer and a part of the local community, we have a long-term commitment to our neighbours and are part of the foundation for building healthy, vibrant and livable communities.
Join our talent network on our website and follow us on: Twitter: CRHCanada YouTube: CRH Canada