About Us:
For over 40 years, Immigrant Services Calgary has been an integral part of the Calgary community, working to make a meaningful difference in the lives of newcomers. Through our work, we ensure families and individuals have the support they need to successfully begin a new chapter of their lives in Canada.

We continually innovate in our work, reimagining and transforming the newcomer experience to make it easier for our clients to access the support they need to thrive. We collaborate with partner agencies, governments, organizations, and community advocates, to help immigrants and refugees build thriving lives in our community.

Immigrant Services Calgary helps over 10,000 newcomers each year, connecting them to programs and services to unleash their potential.

Our Vision: Unleashing the economic, social, and civic potential of clients.

Our Mission: Connecting newcomers to the right service at the right agency every time.

Our Values: we are forward thinking, adaptable and optimistic. We value accountability, collaboration, and impactfulness. We act with integrity and treat people with respect.

Position Overview:
The role of the Invigilator is to monitor administration of language assessments (Listening, Reading, and Writing portion) to ensure that all testing and confidentiality guidelines are followed and that test takers are provided with testing environment that would enable them to perform to the best of their abilities.

Applicants must be legally authorized to work in Canada to be considered for this position.

Note: This is a casual position with approximately 12 hours a week

Key Responsibilities:

• To ensure that appropriate testing materials and equipment are available and set up prior to assessment session
• Distribute Writing and/or Reading test to test takers
• Keep records of start and finish time
• Assign clients to language assessors for Listening/Speaking test portion
• Provide standardized instructions to clients based on the training received
• Assist with the completion of client intake and data collection
• Assist and implement online invigilation
• Assist with the general task work necessary to the smooth functioning of the Centre, including assisting other staff in their duties when required
• Interact with clients demonstrating tact, diplomacy, respect and neutrality
• General office functions including micro computer applications, typing, filing, photocopying, faxing, record keeping etc.
• Assist with the ordering and maintenance of office supplies, brochures and pamphlets
• Assist, on occasion, with managing C-LARC’s very busy multi-line switchboard. This duty including answering phone, transferring calls, taking accurate messages, book client appointments for assessments and counselling according to established procedures, and conduct systematic daily appointment verification and confirmation
• Other duties as assigned

Qualifications and skills:
Education

• Certificate in Office Administration/Clerical. A combination of education and relevant experience will be considered.

Experience

• Excellent time management, multitasking and problem solving
• Excellent computer, data entry and typing skills
• Excellent customer service skills
• General understanding of second language acquisition and test-taking techniques
• Familiarity with Canadian Language Benchmarks
• Excellent command of English
• Office and filing experience

Attributes and Core Competencies

• Excellent communication and interpersonal skills
• Ability to work under pressure in a fast-paced environment
• Excellent work ethics
• Ability to work alone and as a part of a team
• Cross-cultural awareness and sensitivity, with prior experience working across a variety of cultural and language groups.

How to Apply:
To apply, please ensure your application documents include your full name in the title and submit them directly through our website. We kindly request that applications be submitted exclusively through our website and refrain from sending applications via email or phone.

Note: Internal applicants are requested to submit their applications through Dayforce.

We appreciate your interest in ISC and will reach out to shortlisted candidates as we move forward in the selection process. Your passion for supporting newcomers is valued, and we look forward to considering your application.

This posting will remain open until a suitable candidate is found.

Diversity and Inclusion

We are proud to be a welcoming and inclusive organization that embraces the diverse backgrounds and unique perspectives of every individual. We believe that diversity strengthens us, enabling us to better support our clients and create a richer community.

Our commitment to equality means that all qualified applicants will receive fair consideration for employment. Every person, regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, is not only welcomed but celebrated for their authentic selves. If you require accommodation during the application process due to a disability, please let us know. Your needs are important to us, and we're here to ensure a smooth and accessible experience.

Note: We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

We are honoured to work on the traditional territories of the people of the Treaty 7 region in Southern Alberta, which includes the Blackfoot Confederacy (comprising the Siksika, Piikani, and Kainai First Nations), as well as the Tsuut’ina First Nation, and the Stoney Nakoda (including the Chiniki, Bearspaw, and Goodstoney First Nations). The City of Calgary is also home to Métis Nation of Alberta, Region III.