Accommodations Supervisor (ER)
About the role
Please refer to the
How to Apply for a Job (for External Candidates)
job aid for instructions on how to apply.
If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).
Hiring Unit:
Student Housing & Hospitality Services
Position Summary:
Reporting to the Operations Manager, Housing & Conference Services, provides commercial and quality service operations in an environment that fosters a sense of community, enhances student learning and supports the overall mission of Student Housing and Hospitality Services (SHHS). Performs and/or coordinates all housing activities for their building(s) to support the daily commercial and services operations of the unit by ensuring that work is performed in accordance with established goals and objectives. Maintains good rapport with students and staff within the unit and the University community. Builds strong relations by identifying and responding to needs and providing support in the delivery of services. Implements administrative procedures or systems that are moderately complex to support the unit’s operations and to ensure that services meet or exceed established quality requirements. Ensures that University policies and procedures are respected by staff and that work performed is in accordance with unit and university objectives.
Primary Responsibilities:
- Responsible for residence building operations (MORE properties, Solin Hall & RVC,(subject to change) approximately 800 students) year round. In addition, summer business activities from May to August at RVC, as it operates as a hotel operation, including move-in and move-out from September to April.
- Ensures that quality service operations are delivered by front desk to students and summer business guests by overseeing and implementing operational procedures.
- Makes recommendation on the selection of new staff.
- Supervises, manages, organizes training, creates work schedules and completes payroll reporting for all supervised employees.
- Overseeing a staff of approximately 22 employees(SEU, Amuse & Munaca) and a sub-contracted housekeeping contract.
- Trains front desk staff to respond to trouble signals on the fire panel and building security issues.
- Performs regular building inspections to ensure the proper services and cleaning standards are in conformity with established guidelines.
- Acts as a resources person during emergency situations ensuring that procedures and protocols are respected.
- Participates in an on call rotational schedule.
- Maintains property management system and provides reports as required.
- Ensures rigid inventory and financial controls are in place and adhered to by employees.
- Coordinates deposits and payments and adjustments to accounts, ensuring proper authorization and audit mechanisms are maintained and reconcile all accounts, complete revenue transfers to university departments and authorize final charges.
- Ensures payment collection, monitors daily deposits and responsible for cash floats.
- Maintains accuracy in reconciling financial documents and accounting information.
- Liaises with residence life, housekeeping, contract providers, conference services, trades and security as needed.
- Ensures cleaning priorities, general furnishing state of the student rooms, building and guest service aspect of the operations.
- Ensures prompt response to requests.
- Attends planned periodic operations meetings.
- Assists the conference services staff in managing and organizing touristic groups and conference events within the building, when required.
- Assists with the preparation and planning of service contract agreements (RFP) with different contractors such as housekeeping, waste management, etc.
Other Qualifying Skills And/Or Abilities:
- Previous experience in a university or collegiate work environment an asset.
- Minimum of 3 years’ experience in the residence accommodations, hotel or tourism industry in a position with overall supervisory responsibility of a team.
- Operations experience in the hospitality/property management industry required.
- Demonstrated ability to supervise a unionized team.
- Proven organizational and leadership skills along with excellent interpersonal, communication, decision making and problem-solving skills.
- Able to prioritize and adjust to changing priorities and deadlines.
- Must be self-directed and able to work autonomously and as part of a team in a dynamic environment.
- Highly organized, self-motivated and able to manage multiple requests at a time with a strong sense of urgency.
- Composed under pressure with an ability to cope effectively with change.
- Excellent interpersonal skills with a proven ability to deal with confidential and/or sensitive situations with discretion, tact and diplomacy.
- Proficiency in MS Office.
- Experience with a hotel property management software an asset. Knowledge of French and English. McGill University is an English-language university where day to day duties may require English communication both verbally and in writing.
Additional Information:
Flexible work schedule may be required on occasion, especially during move-in and move-out period, some key dates during the summer and throughout the academic year. Will be required to travel between the three residence areas (MORE, Solin Hall, RVC). Must be available day/evening/night/weekends when participating in the on call rotational schedule.
Minimum Education and Experience:
DEC III 3 Years Related Experience /
Annual Salary:
(MPEX Grade 02) $55,850.00 - $65,710.00 - $75,570.00
Job Profile:
MPEX-LOG1D - Services Operations - Professional 1 (Excluded)
Hours per Week:
33.75 (Full time)
Supervisor:
Assoc Dir Conf Events Accom
Position End Date (If applicable):
Deadline to Apply:
2025-10-28
McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence,
accessibilityrequest.hr@mcgill.ca
.
About McGill University
McGill University is one of Canada's best-known institutions of higher learning and one of the leading universities in the world. With students coming to McGill from some 150 countries, our student body is the most internationally diverse of any research-intensive university in the country. McGill was founded in 1821 thanks to a generous bequest by James McGill, and since then, we've grown from a small college to a bustling university with three campuses, 11 faculties, some 300 programs of study, and more than 37,500 students. The University also partners with four affiliated teaching hospitals to graduate over 1,000 health care professionals each year.
The goal of McGill University's social media platforms is to strengthen our community, which includes students, faculty, and alumni. The aim is to provide information on events, campus news and promote networking.
McGill University fosters freedom of expression, while valuing respect and collegiality. We encourage respectful dialogue and reserve the right to remove the following: Comments deemed offensive, vulgar or profane; comments off-topic and/or unrelated to posted content; content that infringes on an individual's privacy or copyright.
Accommodations Supervisor (ER)
About the role
Please refer to the
How to Apply for a Job (for External Candidates)
job aid for instructions on how to apply.
If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).
Hiring Unit:
Student Housing & Hospitality Services
Position Summary:
Reporting to the Operations Manager, Housing & Conference Services, provides commercial and quality service operations in an environment that fosters a sense of community, enhances student learning and supports the overall mission of Student Housing and Hospitality Services (SHHS). Performs and/or coordinates all housing activities for their building(s) to support the daily commercial and services operations of the unit by ensuring that work is performed in accordance with established goals and objectives. Maintains good rapport with students and staff within the unit and the University community. Builds strong relations by identifying and responding to needs and providing support in the delivery of services. Implements administrative procedures or systems that are moderately complex to support the unit’s operations and to ensure that services meet or exceed established quality requirements. Ensures that University policies and procedures are respected by staff and that work performed is in accordance with unit and university objectives.
Primary Responsibilities:
- Responsible for residence building operations (MORE properties, Solin Hall & RVC,(subject to change) approximately 800 students) year round. In addition, summer business activities from May to August at RVC, as it operates as a hotel operation, including move-in and move-out from September to April.
- Ensures that quality service operations are delivered by front desk to students and summer business guests by overseeing and implementing operational procedures.
- Makes recommendation on the selection of new staff.
- Supervises, manages, organizes training, creates work schedules and completes payroll reporting for all supervised employees.
- Overseeing a staff of approximately 22 employees(SEU, Amuse & Munaca) and a sub-contracted housekeeping contract.
- Trains front desk staff to respond to trouble signals on the fire panel and building security issues.
- Performs regular building inspections to ensure the proper services and cleaning standards are in conformity with established guidelines.
- Acts as a resources person during emergency situations ensuring that procedures and protocols are respected.
- Participates in an on call rotational schedule.
- Maintains property management system and provides reports as required.
- Ensures rigid inventory and financial controls are in place and adhered to by employees.
- Coordinates deposits and payments and adjustments to accounts, ensuring proper authorization and audit mechanisms are maintained and reconcile all accounts, complete revenue transfers to university departments and authorize final charges.
- Ensures payment collection, monitors daily deposits and responsible for cash floats.
- Maintains accuracy in reconciling financial documents and accounting information.
- Liaises with residence life, housekeeping, contract providers, conference services, trades and security as needed.
- Ensures cleaning priorities, general furnishing state of the student rooms, building and guest service aspect of the operations.
- Ensures prompt response to requests.
- Attends planned periodic operations meetings.
- Assists the conference services staff in managing and organizing touristic groups and conference events within the building, when required.
- Assists with the preparation and planning of service contract agreements (RFP) with different contractors such as housekeeping, waste management, etc.
Other Qualifying Skills And/Or Abilities:
- Previous experience in a university or collegiate work environment an asset.
- Minimum of 3 years’ experience in the residence accommodations, hotel or tourism industry in a position with overall supervisory responsibility of a team.
- Operations experience in the hospitality/property management industry required.
- Demonstrated ability to supervise a unionized team.
- Proven organizational and leadership skills along with excellent interpersonal, communication, decision making and problem-solving skills.
- Able to prioritize and adjust to changing priorities and deadlines.
- Must be self-directed and able to work autonomously and as part of a team in a dynamic environment.
- Highly organized, self-motivated and able to manage multiple requests at a time with a strong sense of urgency.
- Composed under pressure with an ability to cope effectively with change.
- Excellent interpersonal skills with a proven ability to deal with confidential and/or sensitive situations with discretion, tact and diplomacy.
- Proficiency in MS Office.
- Experience with a hotel property management software an asset. Knowledge of French and English. McGill University is an English-language university where day to day duties may require English communication both verbally and in writing.
Additional Information:
Flexible work schedule may be required on occasion, especially during move-in and move-out period, some key dates during the summer and throughout the academic year. Will be required to travel between the three residence areas (MORE, Solin Hall, RVC). Must be available day/evening/night/weekends when participating in the on call rotational schedule.
Minimum Education and Experience:
DEC III 3 Years Related Experience /
Annual Salary:
(MPEX Grade 02) $55,850.00 - $65,710.00 - $75,570.00
Job Profile:
MPEX-LOG1D - Services Operations - Professional 1 (Excluded)
Hours per Week:
33.75 (Full time)
Supervisor:
Assoc Dir Conf Events Accom
Position End Date (If applicable):
Deadline to Apply:
2025-10-28
McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence,
accessibilityrequest.hr@mcgill.ca
.
About McGill University
McGill University is one of Canada's best-known institutions of higher learning and one of the leading universities in the world. With students coming to McGill from some 150 countries, our student body is the most internationally diverse of any research-intensive university in the country. McGill was founded in 1821 thanks to a generous bequest by James McGill, and since then, we've grown from a small college to a bustling university with three campuses, 11 faculties, some 300 programs of study, and more than 37,500 students. The University also partners with four affiliated teaching hospitals to graduate over 1,000 health care professionals each year.
The goal of McGill University's social media platforms is to strengthen our community, which includes students, faculty, and alumni. The aim is to provide information on events, campus news and promote networking.
McGill University fosters freedom of expression, while valuing respect and collegiality. We encourage respectful dialogue and reserve the right to remove the following: Comments deemed offensive, vulgar or profane; comments off-topic and/or unrelated to posted content; content that infringes on an individual's privacy or copyright.