About the role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
We are excited to invite applications for a Junior ServiceNow Administrator to join our dynamic Technology, Innovation, and Data (TID) department at Four Seasons Hotels and Resorts’ Toronto Corporate Office. In this role, you will be an integral member of both the Global Service Desk and Corporate Support teams, providing Level I and II support for our ServiceNow platform across hotel and corporate IT/Operations environments. You will play a key part in ensuring the stability, efficiency, and continuous improvement of our ServiceNow instance, directly supporting end-users and collaborating with cross-functional teams to resolve issues and implement enhancements.
This position offers hands-on exposure to a wide range of ServiceNow modules—including Incident, Problem, Change, Service Catalog, Contracts, Mobile, and Asset Management—and the opportunity to participate in both internal development projects and initiatives involving third-party managed services. As a Junior Administrator, you will not only troubleshoot and resolve day-to-day operational issues but also contribute to ongoing platform development, automation, and process optimization efforts. The role is ideal for someone who is detail-oriented, highly motivated, and eager to develop their technical skills in a collaborative, service-focused environment. You will benefit from mentorship, professional development opportunities, and the chance to make a tangible impact on IT operations on a global scale.
This position is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, Corporate IT. This role involves interactions with primarily internal stakeholders at various levels.
What You’ll Be Doing
Daily Support :
- Act as a Level I and II ServiceNow support agent to all Hotel and Corporate IT/Operations teams.
Development:
- Perform maintenance and development duties on the ServiceNow platform as needed.
- Modules included are Service Portal, Incident, Problem, Change, Service Catalog, Contracts, Mobile, and Asset Management.
- This may include internal development initiatives or working/liaising with a 3rd party managed services team on outsourced initiatives/projects e.g. GRC (Governance, Risk and Compliance).
Issue Escalation:
- Escalate issues to vendor (ServiceNow Technical Support) when internal options are exhausted.
- This could possibly include the interaction with a 3rd party managed services team if it is a development issue.
Other:
- Due to the nature of the global 24x7 operations of our business, there could be an occasional requirement to be involved in after-hours support.
Who You Are
- Good interpersonal, communication and documentation skills
- Service oriented with a focus on problem solving
- Highly motivated and organized with an attention to detail
- Ability to work under pressure
- Flexible, dependable team player
What You Bring
Required:
-
Min. 2 years of experience working in a ServiceNow support role.
-
User/Group management (creation and access)
-
Incident, Problem, Change, Knowledge, Asset Management, Report writing
-
Form maintenance and building (service catalog)
-
Work routing issues (Workflow Editor or Flow Designer)
-
UI Policies and Business Rules
-
College Diploma, University Degree or equivalent experience.
-
ServiceNow Administrator training/certification
Nice to Have:
-
ServiceNow development:
-
HTML, CSS, AngularJS, Javascript
-
Mobile (NOW Agent)
This role will be a Hybrid working model, which will require 3 days per week at our temporary 20 York Mills Road, Toronto, Ontario location with travel, as needed, to our the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
About the role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
We are excited to invite applications for a Junior ServiceNow Administrator to join our dynamic Technology, Innovation, and Data (TID) department at Four Seasons Hotels and Resorts’ Toronto Corporate Office. In this role, you will be an integral member of both the Global Service Desk and Corporate Support teams, providing Level I and II support for our ServiceNow platform across hotel and corporate IT/Operations environments. You will play a key part in ensuring the stability, efficiency, and continuous improvement of our ServiceNow instance, directly supporting end-users and collaborating with cross-functional teams to resolve issues and implement enhancements.
This position offers hands-on exposure to a wide range of ServiceNow modules—including Incident, Problem, Change, Service Catalog, Contracts, Mobile, and Asset Management—and the opportunity to participate in both internal development projects and initiatives involving third-party managed services. As a Junior Administrator, you will not only troubleshoot and resolve day-to-day operational issues but also contribute to ongoing platform development, automation, and process optimization efforts. The role is ideal for someone who is detail-oriented, highly motivated, and eager to develop their technical skills in a collaborative, service-focused environment. You will benefit from mentorship, professional development opportunities, and the chance to make a tangible impact on IT operations on a global scale.
This position is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, Corporate IT. This role involves interactions with primarily internal stakeholders at various levels.
What You’ll Be Doing
Daily Support :
- Act as a Level I and II ServiceNow support agent to all Hotel and Corporate IT/Operations teams.
Development:
- Perform maintenance and development duties on the ServiceNow platform as needed.
- Modules included are Service Portal, Incident, Problem, Change, Service Catalog, Contracts, Mobile, and Asset Management.
- This may include internal development initiatives or working/liaising with a 3rd party managed services team on outsourced initiatives/projects e.g. GRC (Governance, Risk and Compliance).
Issue Escalation:
- Escalate issues to vendor (ServiceNow Technical Support) when internal options are exhausted.
- This could possibly include the interaction with a 3rd party managed services team if it is a development issue.
Other:
- Due to the nature of the global 24x7 operations of our business, there could be an occasional requirement to be involved in after-hours support.
Who You Are
- Good interpersonal, communication and documentation skills
- Service oriented with a focus on problem solving
- Highly motivated and organized with an attention to detail
- Ability to work under pressure
- Flexible, dependable team player
What You Bring
Required:
-
Min. 2 years of experience working in a ServiceNow support role.
-
User/Group management (creation and access)
-
Incident, Problem, Change, Knowledge, Asset Management, Report writing
-
Form maintenance and building (service catalog)
-
Work routing issues (Workflow Editor or Flow Designer)
-
UI Policies and Business Rules
-
College Diploma, University Degree or equivalent experience.
-
ServiceNow Administrator training/certification
Nice to Have:
-
ServiceNow development:
-
HTML, CSS, AngularJS, Javascript
-
Mobile (NOW Agent)
This role will be a Hybrid working model, which will require 3 days per week at our temporary 20 York Mills Road, Toronto, Ontario location with travel, as needed, to our the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.