Senior Manager, Debit Card Initiatives and Strategy
Top Benefits
About the role
What is the opportunity?
In this role, you will be a key member of the Banking & Payments Team with P&L responsibility for the debit cards portfolio. You will need to balance business priorities, client experience as well as risk exposure through effective oversight of product policies and procedures. You will also lead and support strategic initiatives designed to achieve business goals and ensure compliance with internal standards and Interac requirements. Daily responsibilities include managing P&L performance, overseeing client and advisor escalations, and supporting key partnerships, enterprise-wide programs, and Interac mandates.
What will you do?
- Act as the SME for debit card, driving innovation, compliance, and customer experience enhancements
- Lead strategy development efforts that align to business objectives, create competitive advantage, and deliver tangible outcomes
- Lead and execute strategic initiatives that align with business priorities, optimize performance, and deliver measurable revenue impact
- Build comprehensive business cases to assess ROI, quantify business impact and enable data-driven strategic decision making
- Deliver high-impact executive presentations that translate complex insights into clear actionable recommendations
- Conduct research and business development activities to support strategy, product, and policy initiatives—including analytics, business case development, process design, and implementation
- Proactively monitor the evolving regulatory environment to ensure products comply with appropriate industry rules, regulations, by-laws and policies, including project oversight and execution
- Manage and oversee policies that impact Debit; recommend enhancements and ensure timely review and completion of risk management documentation
- Support the maintenance of folios, operating guidelines, training materials, job aids, and marketing collateral—including legal agreements—to ensure they remain current and relevant.
- Identify and resolve operational deficiencies, mitigate risks, and effectively manage remediation efforts
- Manage alliances and vendor/supplier relationships; assess external reports to align with business objectives
- Develop and manage product reporting and dashboards to track performance against business, operational, and financial goals
- Monitor and address issues related to performance, product delivery, system/product changes, and marketing programs to maintain awareness of product performance and business impact.
- Collaborate with partners to address client escalations promptly and effectively
What do you need to succeed?
Must have :
- University Degree in Business, Economics or Finance
- Demonstrate strong analytical skills to assess data, identify trends and support strategic decision making
- Advanced excel skills with scenario building to support data-driven decision making
- Strong business casing and financial analysis skills
- Proven success in collaborating across complex, matrixed organizations to achieve results
- Experienced in designing, developing, and leading complex programs
- Exceptional oral and written communication skills with the ability to simplify complex information and communicate it clearly to diverse audiences
- Self-motivated and able to work independently with minimal supervision
- Strong stakeholder management and influencing skills, with a history of driving alignment across diverse teams
- Proven go-to-market experience with a track record of successfully launching products and driving revenue growth
** Nice to have :**
- Retail payments product experience, including P&L management
- Demonstrated expertise and knowledge of the payments industry, compliance practices, and legal and regulatory requirements
- Strong knowledge of RBC businesses, operations, technology and risk management
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Senior Manager, Debit Card Initiatives and Strategy
Top Benefits
About the role
What is the opportunity?
In this role, you will be a key member of the Banking & Payments Team with P&L responsibility for the debit cards portfolio. You will need to balance business priorities, client experience as well as risk exposure through effective oversight of product policies and procedures. You will also lead and support strategic initiatives designed to achieve business goals and ensure compliance with internal standards and Interac requirements. Daily responsibilities include managing P&L performance, overseeing client and advisor escalations, and supporting key partnerships, enterprise-wide programs, and Interac mandates.
What will you do?
- Act as the SME for debit card, driving innovation, compliance, and customer experience enhancements
- Lead strategy development efforts that align to business objectives, create competitive advantage, and deliver tangible outcomes
- Lead and execute strategic initiatives that align with business priorities, optimize performance, and deliver measurable revenue impact
- Build comprehensive business cases to assess ROI, quantify business impact and enable data-driven strategic decision making
- Deliver high-impact executive presentations that translate complex insights into clear actionable recommendations
- Conduct research and business development activities to support strategy, product, and policy initiatives—including analytics, business case development, process design, and implementation
- Proactively monitor the evolving regulatory environment to ensure products comply with appropriate industry rules, regulations, by-laws and policies, including project oversight and execution
- Manage and oversee policies that impact Debit; recommend enhancements and ensure timely review and completion of risk management documentation
- Support the maintenance of folios, operating guidelines, training materials, job aids, and marketing collateral—including legal agreements—to ensure they remain current and relevant.
- Identify and resolve operational deficiencies, mitigate risks, and effectively manage remediation efforts
- Manage alliances and vendor/supplier relationships; assess external reports to align with business objectives
- Develop and manage product reporting and dashboards to track performance against business, operational, and financial goals
- Monitor and address issues related to performance, product delivery, system/product changes, and marketing programs to maintain awareness of product performance and business impact.
- Collaborate with partners to address client escalations promptly and effectively
What do you need to succeed?
Must have :
- University Degree in Business, Economics or Finance
- Demonstrate strong analytical skills to assess data, identify trends and support strategic decision making
- Advanced excel skills with scenario building to support data-driven decision making
- Strong business casing and financial analysis skills
- Proven success in collaborating across complex, matrixed organizations to achieve results
- Experienced in designing, developing, and leading complex programs
- Exceptional oral and written communication skills with the ability to simplify complex information and communicate it clearly to diverse audiences
- Self-motivated and able to work independently with minimal supervision
- Strong stakeholder management and influencing skills, with a history of driving alignment across diverse teams
- Proven go-to-market experience with a track record of successfully launching products and driving revenue growth
** Nice to have :**
- Retail payments product experience, including P&L management
- Demonstrated expertise and knowledge of the payments industry, compliance practices, and legal and regulatory requirements
- Strong knowledge of RBC businesses, operations, technology and risk management
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.