Top Benefits
About the role
Donnelly Ford Lincolnis looking for an experienced Service Advisorto join our service team!
Working closely with our team of technicians and service support staff to provide an exceptional guest service experience is what it is all about! You will act as a liaison between our guests and our technical team, ensure their vehicle is serviced in an accurate and timely manner.
The successful candidate will be someone who is a true customer service professional, someone who is genuinely passionate about building relationships with our guests.
Job Duties:
- Address all guest inquiries and concerns
- Effectively communicate the vehicle issue to the technician by ensuing appropriate questions are asked and information gathered
- Recommend services based on the technician’s diagnosis of vehicle concern or based on manufacturer recommendations for vehicle maintenance
- Maintain close communication with the guest while their vehicle is being serviced; regular follow up using guest's preferred method of contact
- Accurately enter and maintain all guest information in our dealership management system
Qualities and skill sets of the successful candidate:
- Ability to work in a team setting and possesses strong interpersonal skills with an upbeat and engaging approach
- Excellent listening skills
- Ability to problem solve and high attention to detail
- Loves a fast pace environment
- Very good computer skills and understanding of technology
- Experience with PBS is considered an asset
- Minimum of one year of service advisor experience, preferably in a dealership environment
Why Work for us:
- Industry leading compensation, commensurate with experience $22 - $25/hour plus a monthly bonus
- Best in class benefits package including employee assistance and wellness program
- Opportunity for advancement
- Ongoing training and development
- RRSP matching & Deferred Profit Sharing
- Free parking
- Annual events for employees and their families
Go to our website to see more about our company and the many reasons why you will want to work for us!
We thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!
Donnelly KIA is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.
About Donnelly Automotive Group
The Donnelly Automotive Group is a fully engaged team of professionals working together to create a truly exceptional customer and employee experience.
While our passion revolves around selling, accessorizing and servicing automobiles, collectively we have a responsibility to give back to the community we all call home. Take a moment to learn more about some of the ever-growing list of causes, individuals and organizations we support and partner within the Ottawa area.
We are looking for motivated and energetic professionals to join our world-class team. Our goal is to deliver an exceptional experience to each and every customer. If being part of a successful team dedicated to exceptional customer service is what’s important to you, than we should talk!
Top Benefits
About the role
Donnelly Ford Lincolnis looking for an experienced Service Advisorto join our service team!
Working closely with our team of technicians and service support staff to provide an exceptional guest service experience is what it is all about! You will act as a liaison between our guests and our technical team, ensure their vehicle is serviced in an accurate and timely manner.
The successful candidate will be someone who is a true customer service professional, someone who is genuinely passionate about building relationships with our guests.
Job Duties:
- Address all guest inquiries and concerns
- Effectively communicate the vehicle issue to the technician by ensuing appropriate questions are asked and information gathered
- Recommend services based on the technician’s diagnosis of vehicle concern or based on manufacturer recommendations for vehicle maintenance
- Maintain close communication with the guest while their vehicle is being serviced; regular follow up using guest's preferred method of contact
- Accurately enter and maintain all guest information in our dealership management system
Qualities and skill sets of the successful candidate:
- Ability to work in a team setting and possesses strong interpersonal skills with an upbeat and engaging approach
- Excellent listening skills
- Ability to problem solve and high attention to detail
- Loves a fast pace environment
- Very good computer skills and understanding of technology
- Experience with PBS is considered an asset
- Minimum of one year of service advisor experience, preferably in a dealership environment
Why Work for us:
- Industry leading compensation, commensurate with experience $22 - $25/hour plus a monthly bonus
- Best in class benefits package including employee assistance and wellness program
- Opportunity for advancement
- Ongoing training and development
- RRSP matching & Deferred Profit Sharing
- Free parking
- Annual events for employees and their families
Go to our website to see more about our company and the many reasons why you will want to work for us!
We thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!
Donnelly KIA is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.
About Donnelly Automotive Group
The Donnelly Automotive Group is a fully engaged team of professionals working together to create a truly exceptional customer and employee experience.
While our passion revolves around selling, accessorizing and servicing automobiles, collectively we have a responsibility to give back to the community we all call home. Take a moment to learn more about some of the ever-growing list of causes, individuals and organizations we support and partner within the Ottawa area.
We are looking for motivated and energetic professionals to join our world-class team. Our goal is to deliver an exceptional experience to each and every customer. If being part of a successful team dedicated to exceptional customer service is what’s important to you, than we should talk!