Top Benefits
About the role
Province
Newfoundland & Labrador City/Town
St. John's Closing Date
November 28, 2025 Hours
Full Time - Site operations will require the Site Manager to work during peak day and times including a rotation of weekends and evenings.
THE ROLE:
Commissionaires’ NL provides security services at the Avalon Mall. Avalon Mall has been Newfoundland and Labrador’s premier shopping and entertainment destination for over 50 years. We are currently seeking a Site Manager to manage the daily security operations of the site. Site operations will require the Site Manager to work during peak day and times including a rotation of weekends and evenings.
WHO WE ARE
Commissionaires NL is the province’s not-for-profit provider of security, safety, training, and identification services. We are an independent member of Commissionaires Canada, our parent federation employing over 22,000 nationwide. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Newfoundland & Labrador.
We are recognized with global certifications for our exceptional customer service, management standards, and environmental stewardship.
WHAT WE OFFER
A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology to support our growing customer base across Newfoundland & Labrador.
THE BENEFITS:
Higher-than-industry pay rates
Health & drug benefits for eligible employees
Free uniforms and equipment
High-quality, formal, and on-job training
Advancement opportunities within a large, national organization
DUTIES AND RESPONSIBILITIES:
Constant liaison and collaboration with the client to achieve security goals
Oversee & submit payroll including scheduling within contract budget, and allocating guards as required
Manage and train Commissionaires staff including motivating, directing, and evaluating all direct reports through formal & informal feedback discussions, performance management and performance reviews
Keep up to date on personnel files; noting expiry dates on First Aid and other training
Prepare incident reports and documentation for the client
Update Post Orders annually, in consultation with the client. Oversee the management and execution of site security protocols and post orders
Review daily briefs for accuracy, consistency and address any gaps as needed
Complete regular walking patrols and inspections of site
Develop and maintain a positive professional relationship with tenants, customers emergency services, and law enforcement agencies as they relate to the site
Participation in security education & awareness activities
Ensure the site team follows security and privacy laws and standards
Be available after hours to provide support to staff if needed
Monitoring and operation of camera systems. Review and report on maintenance issues for CCTV systems, guard tour systems and other security equipment
WHO WE’RE SEEKING
ELIGIBILITY REQUIREMENTS:
1-2 years experience in a supervisory or management role
Prior security experience an asset
Post secondary in a Police Studies Program an asset
Be professional & Reliable
Police Certificate of Conduct
First Aid Emergency Level (1 Day)
Proficient computer skills
Be able to communicate effectively in English
Must have Valid Driver’s License
QUALIFICATIONS & SKILLS:
The selected candidate will be professional and detail driven individual with a strong work ethic and “can do” attitude. Both physical and mental fitness is required. This often involves working in all types of environment conditions at varying times throughout the day or night.
Key qualifications and skills to be successful include but are not limited to:
Mental alertness with ability to:
React calmly, quickly, and appropriately in any crisis
Concentrate and remain alert for up to 8 hours
Communicate observed characteristics/behaviours
Demonstrate problem-solving and sound judgement
Physical fitness with ability to:
Carry out foot patrols and walk up/downstairs.
Leadership skills
Communicate clearly, concisely, professionally and utilize active listening
Conflict resolution skills
Superior attention to detail with very good verbal communication skills
Must be able to work alone if required
Excellent customer service skills
READY TO JOIN US?
Commissionaires NL is an equal opportunity employer. We encourage applicants from equity seeking communities to self-identify.
We thank all applicants for their interest, but only those chosen for an interview will be contacted.
About Commissionaires
Commissionaires is a national not-for-profit organization that provides security services in 1,200 communities from coast-to-coast-to-coast. We have 15 independent Divisions, each serving our social mandate to provide meaningful employment to veterans of the Canadian Armed Forces, the Royal Canadian Mounted Police, first responders, and anyone interested in improving the security and well-being of Canada.
90% of our revenues go back to our employees in the form of wages and benefits. Offerings vary between Divisions. Please verify with your hiring manager what options are available to you.
Top Benefits
About the role
Province
Newfoundland & Labrador City/Town
St. John's Closing Date
November 28, 2025 Hours
Full Time - Site operations will require the Site Manager to work during peak day and times including a rotation of weekends and evenings.
THE ROLE:
Commissionaires’ NL provides security services at the Avalon Mall. Avalon Mall has been Newfoundland and Labrador’s premier shopping and entertainment destination for over 50 years. We are currently seeking a Site Manager to manage the daily security operations of the site. Site operations will require the Site Manager to work during peak day and times including a rotation of weekends and evenings.
WHO WE ARE
Commissionaires NL is the province’s not-for-profit provider of security, safety, training, and identification services. We are an independent member of Commissionaires Canada, our parent federation employing over 22,000 nationwide. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Newfoundland & Labrador.
We are recognized with global certifications for our exceptional customer service, management standards, and environmental stewardship.
WHAT WE OFFER
A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology to support our growing customer base across Newfoundland & Labrador.
THE BENEFITS:
Higher-than-industry pay rates
Health & drug benefits for eligible employees
Free uniforms and equipment
High-quality, formal, and on-job training
Advancement opportunities within a large, national organization
DUTIES AND RESPONSIBILITIES:
Constant liaison and collaboration with the client to achieve security goals
Oversee & submit payroll including scheduling within contract budget, and allocating guards as required
Manage and train Commissionaires staff including motivating, directing, and evaluating all direct reports through formal & informal feedback discussions, performance management and performance reviews
Keep up to date on personnel files; noting expiry dates on First Aid and other training
Prepare incident reports and documentation for the client
Update Post Orders annually, in consultation with the client. Oversee the management and execution of site security protocols and post orders
Review daily briefs for accuracy, consistency and address any gaps as needed
Complete regular walking patrols and inspections of site
Develop and maintain a positive professional relationship with tenants, customers emergency services, and law enforcement agencies as they relate to the site
Participation in security education & awareness activities
Ensure the site team follows security and privacy laws and standards
Be available after hours to provide support to staff if needed
Monitoring and operation of camera systems. Review and report on maintenance issues for CCTV systems, guard tour systems and other security equipment
WHO WE’RE SEEKING
ELIGIBILITY REQUIREMENTS:
1-2 years experience in a supervisory or management role
Prior security experience an asset
Post secondary in a Police Studies Program an asset
Be professional & Reliable
Police Certificate of Conduct
First Aid Emergency Level (1 Day)
Proficient computer skills
Be able to communicate effectively in English
Must have Valid Driver’s License
QUALIFICATIONS & SKILLS:
The selected candidate will be professional and detail driven individual with a strong work ethic and “can do” attitude. Both physical and mental fitness is required. This often involves working in all types of environment conditions at varying times throughout the day or night.
Key qualifications and skills to be successful include but are not limited to:
Mental alertness with ability to:
React calmly, quickly, and appropriately in any crisis
Concentrate and remain alert for up to 8 hours
Communicate observed characteristics/behaviours
Demonstrate problem-solving and sound judgement
Physical fitness with ability to:
Carry out foot patrols and walk up/downstairs.
Leadership skills
Communicate clearly, concisely, professionally and utilize active listening
Conflict resolution skills
Superior attention to detail with very good verbal communication skills
Must be able to work alone if required
Excellent customer service skills
READY TO JOIN US?
Commissionaires NL is an equal opportunity employer. We encourage applicants from equity seeking communities to self-identify.
We thank all applicants for their interest, but only those chosen for an interview will be contacted.
About Commissionaires
Commissionaires is a national not-for-profit organization that provides security services in 1,200 communities from coast-to-coast-to-coast. We have 15 independent Divisions, each serving our social mandate to provide meaningful employment to veterans of the Canadian Armed Forces, the Royal Canadian Mounted Police, first responders, and anyone interested in improving the security and well-being of Canada.
90% of our revenues go back to our employees in the form of wages and benefits. Offerings vary between Divisions. Please verify with your hiring manager what options are available to you.