Who you are

• The ideal candidate brings sharp business acumen, a proactive self-starter mindset, the ability to communicate complex topics to non-technical stakeholders, and the technical depth to implement solutions hands-on, while embracing AI and emerging technologies with genuine enthusiasm to transform how our organization operates
• Have 5+ years of experience owning a TechOps or IT function for a technology-focused company (ideally in a SaaS or startup environment)
• Possess 3+ years of project management experience, specifically leading and managing large IT projects and rolling out IT infrastructures across various technologies operating on Mac, Windows, and Linux environments
• Have previous experience with workspace and cloud security
• Are well versed in identity and access management knowledge (SSO > Okta or Azure)
• Can demonstrate excellent working knowledge of computer systems, security, and network and systems administration
• Communicate effectively and accurately, whether that’s via a Slack message, a phone call, or in your documentation of processes
• Are organized and detail-oriented, with the ability to think critically and analytically
• Consider yourself a self-starter with the ability to work independently in a fast-changing environment
• Are eager to learn and grow—you’ve likely had some post-secondary education or have equivalent professional experience in a similar role, and you continue to seek opportunities to level up your skillsHave experience administering Google Suite, HR tooling, CRMs (ideally Salesforce), and finance tech stacks
• Possess ERP admin experience (working with systems such as Netsuite, SAP, or Workday)
• Are familiar with SaaS companies and scaling startups—you’ve probably built systems and process from scratch and can be adaptable to change
• Know your way around databases and data storage systems
• Are able to be in office 3x a week
• Have MarTech stack experience or RevOps admin experience
• Hold certification(s) as a Project Manager
• A builder who loves establishing scalable processes that delight your team members
• You get excited by new technologies that maintain a high level of both security and usability
• A natural collaborator with a knack for project management and the drive to deliver critical initiatives in a growing organization
• You’re looking for a big challenge that holds big opportunities, you’ll find that at Thinkific!
• This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply!

What the job involves

• The Manager, IT at Thinkific will be responsible for building and leading our IT function as we scale, operating within the Shared Services department to manage access controls, administer shared systems and key business tools, oversee equipment, and execute our organization-wide security, technology and compliance program
• Above all, we’re looking for someone who excels at collaborating with business units to drive efficiency through technology, delighting internal customers through responsive support, accelerating projects through strong partnerships, and consistently making Thinkific a faster, smarter, more enjoyable place to work
• Partner proactively with business units across Thinkific to identify opportunities where technology can drive greater efficiency, streamline workflows, and accelerate project delivery, turning business needs into high-impact solutions
• Oversee identity management and organizational SSO, collaborating closely with Information Security and Legal teams to maintain strong security and compliance processes, while conducting regular audits to protect data
• Spot, prioritize, and act on opportunities to improve, update, consolidate, and modernize our enterprise applications
• Lead cross-functional technology projects from strategy and roadmap development through end-to-end execution and successful delivery
• Guide departments and the Operations team in evaluating, selecting, and procuring the right tools to meet their needs
• Own the implementation and seamless integration of new tools and systems to support teams throughout the business
• Develop, implement, and maintain IT policies, best-practice guides, and targeted training programs to empower the organization
• Build and manage our company device management program, optimized for a distributed/remote workforce and designed with future international expansion in mind
• Handle IT aspects of employee onboarding and offboarding workflows in close partnership with People Operations
• Champion exceptional internal support experiences, delighting “customers” across the company through responsive, solution-oriented interactions
• Bring an AI-forward mindset to explore, pilot, and implement AI-powered tools, automation, and innovations that transform operations and make Thinkific faster, smarter, and more enjoyable every day
• Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business

Benefits

• Open vacation policy: We're big proponents of sand, sun, and taking time to recharge. As long as you're getting your work done and keeping your team supported, take vacation when you need it. We encourage Thinkers to take at least 4 weeks vacation each year
• Flexible work environments: Whether you’re working from Thinkific HQ or working from home, set your own hours to find a rhythm that works for you and your team. Finding the time for workouts, laundry, daycare dropoffs, or appointments is easier than ever.
• Learning opportunities and personal development: Interested in a course, conference, or career coaching? We’ve got you covered with our $1500 Learn and Grow fund to support your personal and professional growth, on top of regular lunch & learns, internal courses and workshops, and a coaching program. Our people leaders will work with you to ensure you’re taking advantage of the learning opportunities you want and need
• Competitive benefits package: Our benefits kick in on your first day at Thinkific and include coverage for health, vision, dental, prescriptions, and up to $3000 for your mental health. Our Employee and Family Assistance Program will also take care of you and your family, providing everything to support your well-being
• Parental leave: We care about helping you grow your career AND your family. Family is important to us, and our paid parental leave gives you a little extra help while you're beginning this new adventure. Learn more about our family leave benefits here
• We actually hang out: Thinkers are some of the kindest (and most fun!) people out there. We're into boat parties, hackathons, company retreats, and celebrating everything from Canada Day to Brazilian Carnival. Wherever you’re based, you’ll have opportunities to connect with your team both virtually and IRL
• The bow-wow benefits: Office dogs. Plural. Meet them on Instagram at @dogsofthinkific