Senior Coordinator - Operations, People & Performance
Top Benefits
About the role
Senior Coordinator – Operations, People & Performance
Axis Therapy & Performance | Riverdale & Downtown
Full-Time, In-Person Role. $50,000-$58,000 annual salary
Role Overview
The Senior Coordinator is a multi-site leadership role responsible for front-desk operations, client experience, and team performance across our Riverdale and Downtown clinics. This role exists to create consistency, accountability, and momentum—ensuring both locations operate at the same high Axis standard every day.
You’ll be hands-on, highly visible, and regularly on-site at both clinics. Acting as the connective tissue between Client Coordinators, Clinic Directors, and the Regional Coordinator, you’ll coach people, optimize systems, and drive performance where it matters most: clients, conversions, and team execution.
This is not a passive coordination role. It’s for someone who takes ownership, spots gaps quickly, and knows how to move people and numbers forward.
Core Responsibilities
People Leadership & Coaching
- Lead, coach, and hold Client Coordinators (and Lead Coordinators, where applicable) accountable to clear performance standards
- Train teams on client communication, sales conversations, and service excellence
- Provide real-time feedback, reinforcement, and corrective coaching to raise the bar consistently
- Support Clinic Directors by reinforcing expectations and escalating issues with clarity and solutions
Client Experience & Sales Performance
- Own the front-desk client journey end-to-end, ensuring a seamless, high-conversion Axis experience
- Drive booking, retention, and rebooking through strong sales instincts and confident client conversations
- Monitor and improve key metrics (conversion rates, cancellations, rebooks, client feedback)
- Support community outreach and local initiatives that grow awareness and demand
Operations & Execution
- Ensure operational systems, workflows, and brand standards are executed consistently across both locations
- Manage multiple priorities simultaneously without losing detail or follow-through
- Identify inefficiencies, fix broken processes, and proactively implement improvements
- Act as a reliable operator who turns direction into action and keeps things moving
What This Role Requires
- Strong people-coaching skills with the confidence to lead, correct, and motivate
- Sales experience and comfort owning performance metrics (not just “being friendly”)
- Operational discipline and the ability to manage complexity across multiple locations
- Clear, direct communication and proactive problem-solving
- High ownership mentality—you don’t wait to be told, you see it and handle it
- Willingness and ability to travel regularly between Scarborough and Markham
Who Thrives Here
You’ll thrive in this role if you:
- Love coaching people and pushing teams to perform at a higher level
- Think in systems but execute in real time
- Care deeply about client experience and business results
- Want responsibility, trust, and the opportunity to grow into bigger leadership roles
This role is ideal for someone who wants to be in the engine room of a growing business, not on the sidelines.
Benefits
Role Benefits
-Full-time hours -Salaried position -Comprehensive benefits package -Paid vacation
- Opportunity for leadership growth within a multi-location clinic environment
- Direct involvement in strategic operations and team development
Not the right fit? Search for Coordinator jobs in Toronto
About Axis Therapy & Performance
We aren't trying to re-invent the wheel. We are merely providing you a better wheel.
Axis Therapy & Performance is a comprehensive fitness and lifestyle therapy ecosystem and has been serving the GTA since 2018.
Our vision is 2 fold: To provide a creative and less cookie-cutter experience to our clients, helping to refine the way they move, and to create lasting impressions; but also to be apart of our therapist’s journey, ensuring constant coaching and realistic career paths so they reach their professional and financial goals, quicker than they would anywhere else.
With 4 locations (and counting) and with a collaboration of highly trained Chiropractors, Physiotherapists, and Registered Massage Therapists – Axis has helped thousands of clients reach their fitness and mobility goals, and continues to lead the conversation on why taking care of your body today will ensure your body moves pain free and the way it was designed to, tomorrow.
Allow us to facilitate your movement, and refine the way you move!
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Senior Coordinator - Operations, People & Performance
Top Benefits
About the role
Senior Coordinator – Operations, People & Performance
Axis Therapy & Performance | Riverdale & Downtown
Full-Time, In-Person Role. $50,000-$58,000 annual salary
Role Overview
The Senior Coordinator is a multi-site leadership role responsible for front-desk operations, client experience, and team performance across our Riverdale and Downtown clinics. This role exists to create consistency, accountability, and momentum—ensuring both locations operate at the same high Axis standard every day.
You’ll be hands-on, highly visible, and regularly on-site at both clinics. Acting as the connective tissue between Client Coordinators, Clinic Directors, and the Regional Coordinator, you’ll coach people, optimize systems, and drive performance where it matters most: clients, conversions, and team execution.
This is not a passive coordination role. It’s for someone who takes ownership, spots gaps quickly, and knows how to move people and numbers forward.
Core Responsibilities
People Leadership & Coaching
- Lead, coach, and hold Client Coordinators (and Lead Coordinators, where applicable) accountable to clear performance standards
- Train teams on client communication, sales conversations, and service excellence
- Provide real-time feedback, reinforcement, and corrective coaching to raise the bar consistently
- Support Clinic Directors by reinforcing expectations and escalating issues with clarity and solutions
Client Experience & Sales Performance
- Own the front-desk client journey end-to-end, ensuring a seamless, high-conversion Axis experience
- Drive booking, retention, and rebooking through strong sales instincts and confident client conversations
- Monitor and improve key metrics (conversion rates, cancellations, rebooks, client feedback)
- Support community outreach and local initiatives that grow awareness and demand
Operations & Execution
- Ensure operational systems, workflows, and brand standards are executed consistently across both locations
- Manage multiple priorities simultaneously without losing detail or follow-through
- Identify inefficiencies, fix broken processes, and proactively implement improvements
- Act as a reliable operator who turns direction into action and keeps things moving
What This Role Requires
- Strong people-coaching skills with the confidence to lead, correct, and motivate
- Sales experience and comfort owning performance metrics (not just “being friendly”)
- Operational discipline and the ability to manage complexity across multiple locations
- Clear, direct communication and proactive problem-solving
- High ownership mentality—you don’t wait to be told, you see it and handle it
- Willingness and ability to travel regularly between Scarborough and Markham
Who Thrives Here
You’ll thrive in this role if you:
- Love coaching people and pushing teams to perform at a higher level
- Think in systems but execute in real time
- Care deeply about client experience and business results
- Want responsibility, trust, and the opportunity to grow into bigger leadership roles
This role is ideal for someone who wants to be in the engine room of a growing business, not on the sidelines.
Benefits
Role Benefits
-Full-time hours -Salaried position -Comprehensive benefits package -Paid vacation
- Opportunity for leadership growth within a multi-location clinic environment
- Direct involvement in strategic operations and team development
Not the right fit? Search for Coordinator jobs in Toronto
About Axis Therapy & Performance
We aren't trying to re-invent the wheel. We are merely providing you a better wheel.
Axis Therapy & Performance is a comprehensive fitness and lifestyle therapy ecosystem and has been serving the GTA since 2018.
Our vision is 2 fold: To provide a creative and less cookie-cutter experience to our clients, helping to refine the way they move, and to create lasting impressions; but also to be apart of our therapist’s journey, ensuring constant coaching and realistic career paths so they reach their professional and financial goals, quicker than they would anywhere else.
With 4 locations (and counting) and with a collaboration of highly trained Chiropractors, Physiotherapists, and Registered Massage Therapists – Axis has helped thousands of clients reach their fitness and mobility goals, and continues to lead the conversation on why taking care of your body today will ensure your body moves pain free and the way it was designed to, tomorrow.
Allow us to facilitate your movement, and refine the way you move!