At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as a Research Manager, you will have your hands on the wheel as we drive the future of loyalty.   As a Research Manager, you will be responsible, along with team members, for survey design, analysis, drawing insights, report-writing, and ensuring the quality of our execution and deliverables. You bring an inquisitive nature, have attention to detail, and strive to deliver excellence in all that you do.   Our client relationships are extremely important to us, and you will be a big part of that. You will act as a consultant and partner and will be responsible for maintaining positive and trustworthy working relationships with our valued clients. You will convert the client’s questions, concerns, and investigations into insights and business recommendations based on data.

• A post-secondary degree or diploma in Business, Business Administration, Marketing or a related discipline.

• At least 3-5+ years of proven experience in a Marketing Research role or equivalent, with knowledge of customer engagement, loyalty, and loyalty programs is ideal.

• A solid background in research methods, data analysis, and strategic thinking is key, as well as budget management and critical path planning.

• Demonstrated ability to excel in a client-facing role.

• Proven experience leading end-to-end research initiatives, data analysis, and statistical modeling.

• Strong analytical capabilities, with proficiency in statistical tools such as SPSS and a solid foundation in mathematics or statistics.

• Outstanding communication and interpersonal skills, including professional business English, with a proven ability to build and maintain positive relationships across cross-functional teams towards shared goals.

• Excellent organizational and time-management skills, adept at handling multiple tasks in a fast-paced, dynamic environment, and producing accurate work under tight deadlines.

• Proficiency in Microsoft Office Suite, including advanced expertise in Excel and strong skills in Outlook, Word and PowerPoint, as well as familiarity with software tools such as MS Dynamics.

• Exceptional skills in listening, analysis, attention to detail, prioritization, problem-solving, and decision-making.

• Develop, plan and manage the project critical path and timeline to meet the forecasted delivery deadline.

• Perform quality assurance checks at all steps of the study to meet our company standards.

• Collaborate with senior researchers in the design, development, execution and reporting of marketing research studies which meet the client's business objectives.

• Identify and communicate client-relevant insights from data.

• Manage and own the project schedule, budget, financials, scope and scope changes, objectives and objective changes.

• Own the projects to meet our company and client quality standards for study delivery.

• Provide leadership to project team members by directing their activities in a manner that successfully meet client project objectives.

• Represent Bond Brand Loyalty in client and supplier interactions.

• Keep abreast of industry and sector trends.

Compensation: The expected base salary compensation for this role is $63,000 to $80,000 CAD annually.  Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.  We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.    Vacancy Type: This posting is for a newly created vacancy within Bond.   The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.  At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:   Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people. Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun. Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day. Future-focused: Retirement planning assistance with company matching.  Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward. Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.