Children & Youth Program Supervisor

Non Union Position

Work schedule:

• Sunday–Thursday (September–June), Monday–Friday (July–August).

Pay: CAD $70,000 - $74,000

Summary

The Children and Youth Program Facilitator provides leadership, operational oversight, and clinical supervision for all programs in the Child and Youth Program. This role ensures safe, inclusive, high-quality, and financially responsible services while aligning programs with community needs, driving continuous improvement, and ensuring compliance with organizational and regulatory standards.

Key Responsibilities

Program Leadership

• Make decisions on program continuation based on registrations, seasonal demand, resources, and strategic priorities.

• Develop, pilot, and adapt programs to meet community needs and participation trends.

• Analyze program outcomes, participation metrics, and feedback to implement improvements.

• Ensure programs uphold inclusion, safety, quality, and compliance standards.

• Provide strategic recommendations for departmental growth, resource allocation, and program innovation.

Clinical Oversight & Risk Management

• Guide staff on behavioural strategies and managing complex participant needs.
• Advise on inclusion/exclusion decisions, ratios, pairings, and risk management.
• Oversee care for children with medical needs, including seizures, ensuring protocols are followed.
• Ensure programs comply with legal, regulatory, and organizational policies.
• Monitor risk management procedures and proactively address potential safety or liability issues.

Staff Leadership & Development

• Lead, mentor, and supervise program staff.
• Conduct staff performance evaluations and implement professional development plans.
• Foster a positive, professional, and inclusive staff culture.
• Ensure staff are paid accurately and on time, submit payroll variances, and troubleshoot issues.
• Participate in staff interviews and assist HR with hiring decisions to ensure quality staff.
• Provide training on behavioural strategies, inclusion, safety, program protocols, and operational procedures.

Financial & Operational Management

• Oversee program budgets, monitor expenses, and report variances.
• Purchase materials and ensure staff have access to necessary resources.
• Coordinate program logistics, scheduling, communications, and social media.
• Oversee program technology, registration systems, and communication platforms to ensure accessibility, efficiency, and security.

Family, Community & Stakeholder Relations

• Serve as the primary contact for families, community partners, and stakeholders.
• Address family concerns and complaints professionally and in a timely manner.
• Communicate program updates, outcomes, and strategic initiatives clearly.
• Build and maintain partnerships to enhance program offerings and community engagement.

Program Administration & Evaluation

• Manage intake, consent, emergency contacts, and non-confidential operational records.
• Oversee registration and application processes.
• Lead program evaluation, integrate staff and family feedback, and recommend continuation, adaptation, or discontinuation of programs.
• Track program metrics, participation, and outcomes for reporting to senior leadership and funders.

Qualifications & Skills

• Graduate degree in psychology, education, behaviour analysis, or related field is preferred-other strong candidates may be considered.
• ABA training is an asset.
• Extensive experience in program leadership, clinical oversight, and staff supervision.
• Proven ability to manage high-risk community programs safely and effectively.
• Strong financial, operational, and organizational skills.
• Exceptional interpersonal, communication, and strategic planning skills.
• Experience with program evaluation, staffing decisions, and continuous improvement initiatives.
• Ability to work a flexible schedule – Sunday–Thursday (September–June), Monday–Friday (July–August).