Dispatcher

Location: 397B City Road, Saint John, NB

Position Type: Permanent Full-Time

Reporting To: Route Supervisor

Start Date: Immediately

Hours: Monday to Friday, 7am-4pm

Rate: $54,572 per annum

About Miller Waste Systems:
Miller Waste Systems Inc. has been in operation since 1961. As a proudly Canadian, privately owned and operated Waste Company, Miller Waste is a leader in waste management and diversion, providing governments and industries with a wide range of services in the province of Ontario, Nova Scotia, New Brunswick, and Manitoba, and currently operates out of more than 30 locations.

Our people are our number one asset and together we are working towards achieving our vision to be the most trusted, most operationally excellent integrated waste provider in North America.

Join us and become a part of the Miller Waste team and be a part of something great, where you can make a difference.

Summary:
The Dispatcher provides customer service support, relays information to drivers in the field, and provides administrative and clerical support to the Operations Manager and Route Supervisors.

Responsibilities:
As a Dispatcher, your duties will include but are not limited to:

• Must adhere to Miller Waste System safety protocols and must be familiar with occupational Health & Safety Act.
• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response.
• Assign routes and call-ins to appropriate Drivers throughout the day and for the next day; close routes each day.
• Fields incoming calls and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service.
• Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Ensures same-day service on missed pick-ups by coordinating Driver movement in the field.
• Records and documents information from Drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.

Competencies & Qualifications:

• Computer skills with ability to handle multiple programs and systems (Excel, Microsoft Office Suite experience is essential).
• Industry knowledge considered an asset.
• Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.
• Must have the desire and ability to learn new software applications as needed.
• High School Diploma or GED (accredited).
• 6 months of relevant work experience.

Posting closing date: This posting will remain active until it has been filled.

We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful. If you feel that you meet most of the company’s needs and that your passion for your work adds value to a growing company, we would still love to hear from you.

Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.

We are committed to providing people with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.

Miller Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 60 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. We provide industry leading work environment and compensation, benefits, and pension programs.