MSP Technical Lead / MSP Lead Role
Top Benefits
About the role
Overview:
We are seeking a senior MSP professional with deep technical expertise in hardware and Windows Server environments to lead our technical team. This role combines hands-on technical work, strategic planning, and leadership, ensuring reliable client service while supporting the growth of our service divisions.
Responsibilities:
- Team Leadership: Supervise and mentor technicians, manage escalations, and balance workloads.
- Hardware & Server Management: Configure, maintain, and troubleshoot physical and virtual servers (Windows Server 2019/2022, Hyper-V, VMware, Azure, AWS).
- Infrastructure Planning: Design and implement IT roadmaps, capacity planning, and upgrades for client environments.
- Operations Management: Oversee MSP operations, including ticketing, SLAs, monitoring, and RMM/PSA tools.
- Project Delivery: Lead client projects such as migrations, server upgrades, cloud adoption, and disaster recovery planning.
- Growth & Service Expansion: Collaborate with leadership to grow services in areas like cloud hosting, cybersecurity, and compliance.
- Client Engagement: Serve as a trusted advisor, building relationships and identifying opportunities for improvement or expansion.
- Strategic Input: Provide recommendations on technologies, service offerings, and processes to support long-term growth.
Skills & Experience:
- 7-10 years in IT with strong expertise in Windows Server (Active Directory, DNS, DHCP, GPO).
- Hands-on experience with physical hardware (Dell/HP/Lenovo servers, RAID, storage solutions).
- Knowledge of virtualization (Hyper-V/VMware) and cloud environments (Microsoft 365, Azure AD, Intune, AWS).
- Strong project planning, documentation, and client communication skills.
- Experience leading MSP teams and managing technical delivery.
Nice to Have:
- Experience in infrastructure architecture and scaling MSP service offerings.
Why Join Us:
- Opportunity to shape technical operations and grow services.
- Work with a collaborative team in a company focused on client success and innovation.
- Great work-life balance.
About Unimatrix Computer Solutions
The Unimatrix difference is the personal touch we bring with our computer expertise. Whether you need computer repairs, web or network development, or maintenance support, the Unimatrix team is available to provide you with the right solutions. We are keeping IT simple so you can focus on your business.
MSP Technical Lead / MSP Lead Role
Top Benefits
About the role
Overview:
We are seeking a senior MSP professional with deep technical expertise in hardware and Windows Server environments to lead our technical team. This role combines hands-on technical work, strategic planning, and leadership, ensuring reliable client service while supporting the growth of our service divisions.
Responsibilities:
- Team Leadership: Supervise and mentor technicians, manage escalations, and balance workloads.
- Hardware & Server Management: Configure, maintain, and troubleshoot physical and virtual servers (Windows Server 2019/2022, Hyper-V, VMware, Azure, AWS).
- Infrastructure Planning: Design and implement IT roadmaps, capacity planning, and upgrades for client environments.
- Operations Management: Oversee MSP operations, including ticketing, SLAs, monitoring, and RMM/PSA tools.
- Project Delivery: Lead client projects such as migrations, server upgrades, cloud adoption, and disaster recovery planning.
- Growth & Service Expansion: Collaborate with leadership to grow services in areas like cloud hosting, cybersecurity, and compliance.
- Client Engagement: Serve as a trusted advisor, building relationships and identifying opportunities for improvement or expansion.
- Strategic Input: Provide recommendations on technologies, service offerings, and processes to support long-term growth.
Skills & Experience:
- 7-10 years in IT with strong expertise in Windows Server (Active Directory, DNS, DHCP, GPO).
- Hands-on experience with physical hardware (Dell/HP/Lenovo servers, RAID, storage solutions).
- Knowledge of virtualization (Hyper-V/VMware) and cloud environments (Microsoft 365, Azure AD, Intune, AWS).
- Strong project planning, documentation, and client communication skills.
- Experience leading MSP teams and managing technical delivery.
Nice to Have:
- Experience in infrastructure architecture and scaling MSP service offerings.
Why Join Us:
- Opportunity to shape technical operations and grow services.
- Work with a collaborative team in a company focused on client success and innovation.
- Great work-life balance.
About Unimatrix Computer Solutions
The Unimatrix difference is the personal touch we bring with our computer expertise. Whether you need computer repairs, web or network development, or maintenance support, the Unimatrix team is available to provide you with the right solutions. We are keeping IT simple so you can focus on your business.