Cosmetica is recognized for innovation, excellence, and commercialization with award-winning products. From concept to creation, we offer an unparalleled array of services that will inspire, create and deliver every step of the way. We value and recognize talent and want you to help us create beauty in the world! At Cosmetica Laboratories, we are committed to growing our internal employees and developing them to become the best version of themselves.

Handles customer order activities, from receipt of purchase order/request through to shipment of finished goods, increasing operating efficiencies and customer service. Provides clients with timely and accurate reporting of the status of customer orders using delivery schedules and takes corrective actions to mitigate any late deliveries. Creates and maintains the production plan in ERP system based on available production capacity (both Machine and Labour) and materials availability status.

Responsibilities

• Monitors client orders through receipt to shipment; follows up with internal teams to ensure performance to On Time & In Full Deliveries (OTIF).
• Acts as voice of the customer at the site, while highlighting delivery risks, escalations, and stock outs.
• Participates in site operational meetings and chairs/attends client communication calls.
• Facilitates customer order revisions and cancellations, & Liability recoveries.
• Coordinates customer order releases and shipments from the plant.
• Mitigates any outstanding issues affecting production or release of product with client.
• Monitors and reports weekly and monthly OTIF performance and client metrics.
• Balances and adjusts production plan as appropriate to enhance on time delivery and production efficiencies, with focus on resolution of client conflicts on shared constrained equipment.
• Coordinates extra sampling/ shipping requests.
• Receives Purchase Orders (POs) from customers, in accordance to Forecast plan, confirms completeness and communicates confirmation information to client.
• Coordinates with support teams for document readiness, material availability, and release.
• Creates and maintains planning related master data, i.e. Engineering Masters.
• Reviews bulk and semi-finished materials before accepting and planning new orders.
• Reviews various reports including Expiry & Inventory reports to minimize Excess & obsolescence.

Requirements

• College/Technical School diploma in Supply Chain Management or related business field required.
• BSc in Supply Chain, Logistics or similar business field preferred.
• Association for Supply Chain Management (ASCM/APICS) CPIM/CSCP or similar certification preferred.
• Minimum 3 years previous client related experience preferably in a manufacturing environment.
• Equivalent combinations of education, training, and relevant work experience may be considered.

Knowledge, Skills and Abilities:

• Strong client service orientation, and business perspective skills.
• Excellent interpersonal and communication skills (both written and oral).
• Ability to create metric for Key Performance Indicator (KPI) reporting.
• Effective negotiations skills.
• Detail oriented with the ability to quickly analyze complex problems and propose solutions.
• Ability to balance and handle changing priorities.
• Works autonomously under general direction to meet project and team objectives.
• Works autonomously under general direction to meet project and team objectives.
• Proficient in Microsoft skills (Word, PowerPoint and Advanced Excel).
• Proficiency with the English language.

Cosmetica Laboratories Inc. is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.