Description

As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:

• Directly manage all aspects of customer service and care with our clients
• Independently troubleshoot and repair a variety of high-speed cash-handling equipment, including, currency counters/wrappers, coin sorters, cash recyclers, teller cash dispensers and point of sale (POS) equipment
• Track and manage parts/tools
• Stay abreast of changes in technical and functional elements of GLORY equipment

THIS JOB MIGHT BE RIGHT FOR YOU IF:

• You enjoy interacting with people and providing good customer service.
• You consider yourself mechanically inclined and a fast learner.
• You have great communication skills and can effectively convey information.
• You are conscientious. You take the time to ensure that your work is done right.
• You enjoy working with minimal supervision. You are confident in your ability to prioritize and make critical decisions.
• You are driven and motivated to make a meaningful impact in your role.

Key Responsibilities

• Ensure overall customer satisfaction

• Diagnose system problems and make repairs

• Keep customer apprised of progress during maintenance or a down system situation

• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance

• Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

• Adhere to safety guidelines and policies, complete required EHS training, timely reporting of any job site accidents (for an injury or property damage).

Skills, Knowledge & Expertise

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

Qualifications:

• Excellent customer service and communication skill
• Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
• Logical trouble shooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
• AC/DC power distribution, and digital/analog circuitry
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
• 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
• Hold a Valid Driver’s License
• While some computer knowledge is required, this position is focused electro-mechanical repair. The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.

REQUIRED SKILLS AND COMPETENCIES

• A company van is provided and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
• Must be able to lift up to 50 pounds without assistance
• Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
• Must be able to work at all of our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
• Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
• Must be available for an on-call rotation, typically once every 2 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
• Must be able to drive to customer sites during working hours
• Occasional travel outside your assigned territory including air and overnight travel may be necessary
• Ability to accommodate limited accessibility at a job site
• Ability to work autonomously with minimal supervision

Physical Demands And Work Environment

The employee must regularly lift and /or move up to 50 pounds without assistance. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands and finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is required to stand; walk and stoop, kneel, squat, sit, and twist. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.

An Equal Opportunity: It is the policy of Glory Global Solution Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, or any other status protected by Federal, provincial or local law governing the Glory Global Solutions Inc location to which this application is submitted. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (877) 963-2329.

Job Benefits

Glory is proud to share that our benefit package ranks in the top 25% across the country!

Benefits:

• Group RRSP –Glory matches 50% of employee’s contribution, up to a maximum of 3% of the base salary.

• Group Insurance – premiums 50% paid by the company

• Extended Health insurance

• Dental insurance

• Vision exam insurance

• Basic Life insurance and AD&D

• Short Term Disability / Long Term Disability / Employee Assistance Program – Health Online

• Paid Vacation

• Paid Sick days based on provincial requirements

• Paid Holidays – 9 to 12 days based on start date and province of work

• Professional development assistance

• Education assistance

• Adoption Assistance

• Legal and ID Theft plans

• Annual Bonus opportunity

• Opportunities for internal promotions/career advancement

• Company Vehicle/Insurance – this benefit only applies to certain positions

Salary range:
$24.00 to $36.00 per hour

About GLORY

Global Leaders in Customer Experience Automation

With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Glory Values

The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.

• Customer Delight. We put our customers first.
• Integrity. We do the right thing, always.
• Innovation. We embrace new challenges and share the future.
• Speed. We move fast, that’s how we stay ahead.
• Diversity & Respect. We value the strength in our differences.
• Teamwork. We succeed together.