Who you are

• 3+ years of professional software engineering experience, including significant experience building and operating production-grade full-stack systems at scale
• Strong backend engineering skills with experience designing reliable APIs and distributed services that support high-volume, customer-facing workflows
• Proven frontend experience building robust, user-centric web applications and internal tooling with modern frameworks
• Experience designing workflow-driven or automation-heavy systems, including orchestration, rule-based decision logic, or operational tooling
• Demonstrated ability to set technical direction and lead multi-quarter initiatives in complex, cross-functional environments
• Strong communication skills and a track record of effective collaboration with Product, Design, Operations, and Engineering partners
• Mobile experience native or cross platform (preferred)
• If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page

What the job involves

• We are hiring a Fullstack Engineer to evolve Lime’s CX Automation domain—the systems responsible for reducing customer support cost while improving the speed, consistency, and reliability of rider issue resolution at scale
• In this role, you will set technical direction across both backend platforms and user-facing tooling that power automation for millions of rider interactions each year
• This includes self-service experiences, internal operations tooling, workflow orchestration systems, and decisioning services that take real-world actions such as ending trips or issuing refunds
• Your work will directly impact automation rate, resolution time, rider satisfaction, and operational spend. You will design cohesive full-stack systems that translate complex support policies and edge cases into intuitive rider experiences and reliable internal tools, balancing speed, cost efficiency, and rider trust
• You will translate customer support policies and edge cases into durable, scalable systems that take real actions (e.g. ending trips, issuing refunds), balancing speed, cost efficiency, and rider trust
• As a Staff Engineer, you will influence architecture across teams, partner closely with Product and CX Operations, and identify where automation can meaningfully replace manual processes while maintaining appropriate safety and abuse guardrails
• Own the technical direction and delivery of Lime’s CX Automation platform across frontend applications, backend services, and workflow infrastructure
• Architect and build scalable backend services and APIs that power high-volume rider self-service flows and internal CX tools
• Design and implement intuitive rider-facing experiences and internal operational dashboards that enable safe, efficient issue resolution
• Develop automation workflows and decision engines that take real actions (e.g., ending trips, issuing refunds), with clear guardrails for fraud, abuse prevention, and rider trust
• Partner with Product, Design, and CX Operations to translate support policies and edge cases into well-structured, maintainable full-stack solutions
• Lead foundational platform investments, including shared UI components, API coverage, workflow orchestration, observability, and system reliability improvements
• Establish best practices for testing, monitoring, and operational excellence across frontend and backend systems
• Use data to evaluate system effectiveness, optimize user flows, and continuously improve automation performance and rider experience

Benefits

• Disability insurance
• 401(k)