Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Reporting to the AVP, FCRM Technology Operational Support, the Business Management Specialist – Issues Management Support supports the AVP in the collation of Issues Management and establishing strong governance on FCRM Monitoring Coverage and Capabilities - Canada (FCRM MCC) owned and impacting issues.

Responsibilities

• Support FRCM MCC teams with the issues management system and issues management related activities and provide guidance, including the development of tools and training as needed.
• Lead the maintenance and implementation of the FCRM MCC Self-Identified issues management procedures, ensuring adherence and alignment to enterprise requirements.
• Influence issue owners and stakeholders to meet remediation commitments through clear expectations, constructive challenge, and outcome-based tracking
• Facilitate key discussions and provide thought leadership to executive audience in discussions pertaining to issues management processes and/or the issues management system.
• Prepare and/or review issues management related reporting for various stakeholders and committees (e.g., audit, 1B FCRM etc)
• Develop as a subject matter expert on FCRM operations and technology to keep abreast of their issues and escalate, as necessary.
• Contribute to the strategic direction of the Issues Management team and play a key role in the development and implementation of strategies in support the overall
• Assist with developing and implementing executive and senior management reporting, as required.
• Perform review of Self-identified audit issues action plans or validation of issues for FCRM.
• Support internal audits of FCRM MCC teams.
• Represent team as required, to provide guidance and support on issues management and other areas as applicable.
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
• Responsible for maintaining updates to applicable policies, procedures, frameworks, and methodologies as applicable within the team.
• Perform ad hoc analysis and participate in regulatory initiatives, special projects, or other activities as assigned.

Qualifications/Skills

• Undergraduate degree and 7+ years relevant industry experience.
• Experience in risk management, governance, AML/Compliance, and issues management.
• Financial services industry experience would be beneficial.
• Working knowledge of AML/ATF legal and regulatory environment considered as asset.
• Strong ability to synthesize information, distill and communicate complex information, adapting to the needs of the executive audience.
• Ability to influence others' actions and decisions without express authority.
• Skills in creating appropriate analysis and reporting, with attention to detail.
• Strong ability to apply critical thinking and to exercise sound judgement in making decisions and escalating as appropriate.
• Excellent written and verbal communication skills, including experience preparing reporting to senior executive audiences.
• Demonstrated relationship building with a superior ability to make things happen through use of impact and influence and by nurturing key relationships.
• Effective stakeholder and partner engagement with a professional approach; ability to interact with all levels within the organization.
• Strong organizational skills, with the ability to work in a fast-paced environment and manage multiple deadlines and priorities.
• Ability to manage confidential information with discretion.
• Ability to work successfully as a member of a team and independently.
• Proficient with computer applications including Microsoft Office tools (e.g., Excel, PowerPoint, Word, and Project).
• Promote positive and collaborative team environment and bring an important level of enthusiasm to the team.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet