Program Analyst - Office of CAO
Top Benefits
About the role
Status
Temporary Full-Time
Temporary - Approximate length of assignment, in months
18
Type of Position
a Replacement
Start Date
Immediate
Salary
Annually
Salary Grade
$83,659.00 - $94,983.00
Department
York Region -> Office of the CAO -> Strategies and Initiatives
Location
Hybrid work opportunities may apply - CA
Office of Chief Admin O - 17250 Yonge Street - Newmarket, ON L3Y 6Z1 CA (Primary)
Job Description (E)
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
This position is responsible for providing program support to the organization's Community Opinion Polling Program. The Community Opinion Polling Program is a primary input for the Accountability Framework which includes the strategic planning initiatives of the Vision Program, Strategic Plan Program and supporting Departments with their 4-Year Departmental Plans. This includes coordinating research, analyzing opinion data including tracking of data trends and comparator benchmarks among municipal comparators, research related to the impact of legislative changes on municipalities, drafting reports, presentations and other briefings and communication products.
WHAT YOU'LL BE DOING
-
Analyzes and interprets opinion data and information to determine gaps and identify course of action and future needs to support policy direction, programs and initiatives.
-
Researches and analyzes emerging trends, issues, best practices, current events to assess impacts of resident survey results and enable informed decision making on initiatives.
-
Leads and coordinates the implementation of projects including conducting research, liaising with internal and external partners, gathering information and material, and preparing reports and presentations, as directed.
-
Develops, coordinates and implements program deliverables and initiatives, coordinates for projects and deliverables external to the unit, modifying priorities as required to meet objectives.
-
Conducts review (including best practice reviews) of impacts of legislative change, including research, analysis and evaluation, to inform senior management decision making.
-
Provides subject matter expert advice and recommendations applying current knowledge of best practices and applicable legislative, regulatory and professional standards.
-
Performs daily operational activities supporting the unit; provides information and responds to routine inquiries or requests for information, related to policies, practices, and procedures. Resolves concerns, as appropriate, and escalates where required.
-
Assists the Department's management team in the development of annual plans for major initiatives that are in line with Branch and the Region's strategic direction.
-
Liaises with other Branches and Departments in the Region, to disseminate and acquire information, as required.
-
Represents the Branch, Department and Region with both internal and external stakeholders and is responsible for ensuring representation aligns with corporate branding and messaging.
-
Explores established options and takes appropriate action, ensuring that services provided meet Regional customer service standards.
-
Participates on committees, work groups, task forces and special projects, as assigned.
-
Manages information in accordance with legislation and corporate standards.
-
Performs other duties as assigned, in accordance with Branch and Department objectives.
WHAT WE'RE LOOKING FOR
- Successful completion of a Community College Diploma in Business Administration, Public Administration, Public Policy or Social Sciences or related field or approved equivalent combination of education and experience.
- Minimum three (3) years of experience in project management, coordinating and implementing communication strategies and supporting program development including oversight of database.
- Demonstrated experience and ability to meet deadlines while coordinating and responding to immediate research needs in a dynamic environment.
- Understanding of project management methodology and continuous improvement processes.
- Demonstrated experience in writing and reviewing analytical reports/studies, including ability to identify problems, research, analyze and interpret data, and make and defend evidence-based recommendations.
- Demonstrated coordination skills to foster co-operative and collaborative working relationships with cross-functional teams and staff at all levels of the organization.
- Demonstrated writing skills for internal communication, document development and design and drafting reports, briefing notes, meeting minutes and presentations to communicate information to diverse audiences.
- Demonstrated analytical skills to analyse and synthesize information.
- Demonstrated ability in corporate core competencies for this level.
- Ability to work independently and with teams and with ability to manage competing priorities.
- Advanced skills in MS Office Suite including the use of virtual platforms for conducting meetings and/or presentations.
- Ability to travel to offsite locations, as required.
- Ability to work outside regular business hours, as required.
Council Approval Date
Scheduled Weekly Hours
35
Scheduled Shifts
8:30 - 16:30
Operational Hours
Close Date
September 29, 2025
of Hires Needed
1
Union
Non Union Staff
.
Please apply online by 5:00PM EST of the closing date indicated above.
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
About York Region
The Regional Municipality of York is made up of nine cities and towns, and we provide services to 1.2 million residents, 54,000 businesses and 650,000 employees. We have a two-tier government structure, with services provided both by York Region our local-area municipal governments.
At York Region, we know that a healthy and productive workplace is vital to the success of any organization. And year after year, we're recognized as one of the best employers because of what we offer to our employees. Our progressive, collaborative and accountable culture attracts top talent that is driven by a desire to shape and serve the growing community in which we live and work.
Program Analyst - Office of CAO
Top Benefits
About the role
Status
Temporary Full-Time
Temporary - Approximate length of assignment, in months
18
Type of Position
a Replacement
Start Date
Immediate
Salary
Annually
Salary Grade
$83,659.00 - $94,983.00
Department
York Region -> Office of the CAO -> Strategies and Initiatives
Location
Hybrid work opportunities may apply - CA
Office of Chief Admin O - 17250 Yonge Street - Newmarket, ON L3Y 6Z1 CA (Primary)
Job Description (E)
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
This position is responsible for providing program support to the organization's Community Opinion Polling Program. The Community Opinion Polling Program is a primary input for the Accountability Framework which includes the strategic planning initiatives of the Vision Program, Strategic Plan Program and supporting Departments with their 4-Year Departmental Plans. This includes coordinating research, analyzing opinion data including tracking of data trends and comparator benchmarks among municipal comparators, research related to the impact of legislative changes on municipalities, drafting reports, presentations and other briefings and communication products.
WHAT YOU'LL BE DOING
-
Analyzes and interprets opinion data and information to determine gaps and identify course of action and future needs to support policy direction, programs and initiatives.
-
Researches and analyzes emerging trends, issues, best practices, current events to assess impacts of resident survey results and enable informed decision making on initiatives.
-
Leads and coordinates the implementation of projects including conducting research, liaising with internal and external partners, gathering information and material, and preparing reports and presentations, as directed.
-
Develops, coordinates and implements program deliverables and initiatives, coordinates for projects and deliverables external to the unit, modifying priorities as required to meet objectives.
-
Conducts review (including best practice reviews) of impacts of legislative change, including research, analysis and evaluation, to inform senior management decision making.
-
Provides subject matter expert advice and recommendations applying current knowledge of best practices and applicable legislative, regulatory and professional standards.
-
Performs daily operational activities supporting the unit; provides information and responds to routine inquiries or requests for information, related to policies, practices, and procedures. Resolves concerns, as appropriate, and escalates where required.
-
Assists the Department's management team in the development of annual plans for major initiatives that are in line with Branch and the Region's strategic direction.
-
Liaises with other Branches and Departments in the Region, to disseminate and acquire information, as required.
-
Represents the Branch, Department and Region with both internal and external stakeholders and is responsible for ensuring representation aligns with corporate branding and messaging.
-
Explores established options and takes appropriate action, ensuring that services provided meet Regional customer service standards.
-
Participates on committees, work groups, task forces and special projects, as assigned.
-
Manages information in accordance with legislation and corporate standards.
-
Performs other duties as assigned, in accordance with Branch and Department objectives.
WHAT WE'RE LOOKING FOR
- Successful completion of a Community College Diploma in Business Administration, Public Administration, Public Policy or Social Sciences or related field or approved equivalent combination of education and experience.
- Minimum three (3) years of experience in project management, coordinating and implementing communication strategies and supporting program development including oversight of database.
- Demonstrated experience and ability to meet deadlines while coordinating and responding to immediate research needs in a dynamic environment.
- Understanding of project management methodology and continuous improvement processes.
- Demonstrated experience in writing and reviewing analytical reports/studies, including ability to identify problems, research, analyze and interpret data, and make and defend evidence-based recommendations.
- Demonstrated coordination skills to foster co-operative and collaborative working relationships with cross-functional teams and staff at all levels of the organization.
- Demonstrated writing skills for internal communication, document development and design and drafting reports, briefing notes, meeting minutes and presentations to communicate information to diverse audiences.
- Demonstrated analytical skills to analyse and synthesize information.
- Demonstrated ability in corporate core competencies for this level.
- Ability to work independently and with teams and with ability to manage competing priorities.
- Advanced skills in MS Office Suite including the use of virtual platforms for conducting meetings and/or presentations.
- Ability to travel to offsite locations, as required.
- Ability to work outside regular business hours, as required.
Council Approval Date
Scheduled Weekly Hours
35
Scheduled Shifts
8:30 - 16:30
Operational Hours
Close Date
September 29, 2025
of Hires Needed
1
Union
Non Union Staff
.
Please apply online by 5:00PM EST of the closing date indicated above.
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
About York Region
The Regional Municipality of York is made up of nine cities and towns, and we provide services to 1.2 million residents, 54,000 businesses and 650,000 employees. We have a two-tier government structure, with services provided both by York Region our local-area municipal governments.
At York Region, we know that a healthy and productive workplace is vital to the success of any organization. And year after year, we're recognized as one of the best employers because of what we offer to our employees. Our progressive, collaborative and accountable culture attracts top talent that is driven by a desire to shape and serve the growing community in which we live and work.