About the role
Client Service Manager
Position Overview
The selected applicant is responsible for maintaining and refining Paladin Security Group’s security programs for all assigned Paladin contracts throughout the portfolio; developing and coordinating implementation strategies to support the program; and evaluating the capacity of Paladin staff to respond effectively to security and safety emergencies.
Essential Job Functions
- Assists in the development of short- and long-range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group.
- Monitor profitability of client sites utilizing Power BI and develop plans to ensure site wages increase regularly and in conjunction with cost of living and provincial minimum wage increases
- Develops, implements, maintains and evaluates the security programs for Paladin’s contracts.
- Oversees and schedule the appropriate resources to ensure all of the company’s contractual obligations are met
- Takes ownership of staff and client issues and supports the timely response to both groups
- Develops and maintains excellent relationships with the clients in the portfolio
- Performs interviews to support People & Culture to ensure sufficient resources are available to meet the company’s contractual obligations
- Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio
- Monitor compliance regarding Labour Standard and Averaging Agreement to ensure employees are classified correctly
- Work with scheduling to minimize overtime to target > 1%
- Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met
- Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date
- Monitors reports and takes appropriate action on the reports that are related to sites within the portfolio
- Ensures overall coordination of Paladin contract security plans meet client expectations and industry regulations.
- Verify site staff have updated Paladin’s OH&S monthly at each site including Risk Assessments and New Employee Orientation
Applicants must be eligible to work in Canada
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
Similar jobs you might like
About the role
Client Service Manager
Position Overview
The selected applicant is responsible for maintaining and refining Paladin Security Group’s security programs for all assigned Paladin contracts throughout the portfolio; developing and coordinating implementation strategies to support the program; and evaluating the capacity of Paladin staff to respond effectively to security and safety emergencies.
Essential Job Functions
- Assists in the development of short- and long-range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group.
- Monitor profitability of client sites utilizing Power BI and develop plans to ensure site wages increase regularly and in conjunction with cost of living and provincial minimum wage increases
- Develops, implements, maintains and evaluates the security programs for Paladin’s contracts.
- Oversees and schedule the appropriate resources to ensure all of the company’s contractual obligations are met
- Takes ownership of staff and client issues and supports the timely response to both groups
- Develops and maintains excellent relationships with the clients in the portfolio
- Performs interviews to support People & Culture to ensure sufficient resources are available to meet the company’s contractual obligations
- Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio
- Monitor compliance regarding Labour Standard and Averaging Agreement to ensure employees are classified correctly
- Work with scheduling to minimize overtime to target > 1%
- Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met
- Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date
- Monitors reports and takes appropriate action on the reports that are related to sites within the portfolio
- Ensures overall coordination of Paladin contract security plans meet client expectations and industry regulations.
- Verify site staff have updated Paladin’s OH&S monthly at each site including Risk Assessments and New Employee Orientation
Applicants must be eligible to work in Canada
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.