**Job Title:**Summer Operations Assistant

**Reports To:**Guest Services Manager

Position Overview

The Assistant provides summertime operational assistance across several areas of the Company: including but not limited to the Town Store, Jasper Riding Stables, and Guest Services operations. The employee reports directly to the Guest Services Manager but may report to another Supervisor during their tasks.

This role supports daily guest interactions, retail sales, bookings for tours and activities, and general operational organization. The position also assists with systems maintenance, inventory coordination, documentation, and administrative coverage as required to ensure smooth operations across departments.

This is a full-time seasonal role, with hours varying based on operational needs and seasonal activity. The contract typically runs mid-May thru mid-October.

Key Responsibilities

Guest Services

• Provide friendly, professional service to guests in person, by phone, and by email
• Answer questions about products, tours, trail rides, activities, and the local area
• Assist guests with bookings and reservations using reservation systems
• Check in guests and communicate booking information to operational staff

Retail Operations

• Assist guests with purchases in the Town Store and other retail locations
• Process transactions using point-of-sale systems and handle cash, debit, and credit payments
• Maintain a clean, organized, and welcoming retail environment
• Restock merchandise and support inventory tracking
• Assist with merchandising and retail display organization

Operational & Administrative Support

• Support coordination of bookings, activities, and daily operations
• Maintain accurate records, documentation, and booking information
• Assist with POS and reservation system updates or troubleshooting
• Support inventory tracking for merchandise and operational materials
• Assist with seasonal preparation, documentation, and operational projects in any department requiring assistance
• Assist other Company departments in task and project completion as required
• Provide administrative and office coverage as required

Team Support

• Work collaboratively with team members across Guest Services, Retail, Riding Stables, and Administration, as well as other departments as required
• Communicate operational issues, guest concerns, or inventory needs to supervisors
• Follow company policies, safety procedures, and service standards

Qualifications

• Experience in guest services, retail, tourism, and administrative support preferred
• Experience with POS or reservation systems such as RTP considered an asset
• Strong communication and customer service skills
• Ability to stay organized and manage multiple tasks in a busy environment
• Motivated while working alone to complete projects and get ahead
• Comfortable working both independently and in a team environment

Key Attributes

• Friendly, professional, and guest-focused
• Organized and detail-oriented
• Reliable and adaptable in a dynamic environment
• Strong teamwork and communication skills