Location: This position will be based out of our Winnipeg office.

Our organization :

Founded in 2017, Wellington-Altus Financial (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc.—the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With nearly $40 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.

• Investment Executive 2025 Brokerage Report Card.

The opportunity: Reporting to the Supervisor, IT Services Desk, the IT Technical Specialist will act as a Single Point of Contact to provide timely and effective IT Hardware and Software Systems support across the organization via Email, Telephone, Remote and Face to Face Support.

Key responsibilities include:

• IT Support & Issue Resolution

• Resolving all IT concerns via Email Chat, Phone, Remote or Face to Face Support.

• Identifying the Urgency and Severity of a reported case and escalate to relevant stakeholders.

• Collaborating with different IT Teams to ensure that IT needs are met.

• Hardware & Software Setup

• Installing Computer Hardware, not limited to laptops, laptop docks, monitors, printers, multimedia devices, network devices and Desk Phones.

• Installing all necessary software to install devices ready for use (e.g. Windows, Office 365, Adobe Suite, other approved applications).

• Assisting with both New Employee On-boarding and Advisor On-boarding.

• System & Infrastructure Management

• Operating, monitoring, and maintaining several Information Systems including:

• Teams Phone Solutions.

• Database Systems.

• Knowledge Management Systems.

• Ticketing Systems.

• Campaign Management Systems.

• File Repository Systems.

• Office Automation Systems.

• Media Hosting Systems.

• Content Management Systems.

• Participating in planning, implementation, and growth of AWS infrastructure.

• Documentation & Process Improvement

• Creating Knowledge Base Article/s for common and critical issues.

• Documenting processes and suggests improvements in place.

• Providing recommendations to optimize current IT Performance to prevent problems in future.

• Vendor & Stakeholder Coordination

• Acting as a liaison for Technology and Operational Software requirements supported by third party vendors.

• Testing and analyzing current and future IT Systems as required.

• Performing Other Duties as Assigned.

The ideal candidate will possess:

• A technical diploma or a bachelor’s degree in computer science, Management Information Systems, or related field.
• IT Service Desk experience required in a Microsoft/Windows based environment.
• Information Technology Infrastructure Library (ITIL) is an asset.
• Microsoft Certification an asset.
• Amazon Web Services (AWS) certifications in a variety of specialties is an asset.
• Proficiency with the MSOffice suite, including Word, Excel, PowerPoint, Teams, and Outlook.
• Knowledge of Incident and Problem Management Processes and Tools.
• Knowledge and experience in Microsoft Exchange, Azure, Windows, and Active Directory is an asset.
• Strong critical thinking and written and verbal communication skills.
• Excellent troubleshooting skills.
• Strong sense of urgency during outage situations or critical application issue resolution.
• Strong analytical, problem-solving, and communication skills.
• Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day to day work and long-term goals.
• Good time management skills.
• Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).
• A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.
• An ability to maintain the highest levels of confidentiality.

Conditions of employment:

• Must be legally eligible to work in Canada.
• Must be able to travel 0-20% of the time.
• A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.