Remote Financial Customer Service Representative - Bilingual (English/French)
About the role
Req ID: 347533
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Remote Financial Customer Service Representative - Bilingual (English/French) to join our team in Alberta, Manitoba, Ontario, New Brunswick, and Nova Scotia, Canada (CA).
Position Overview: As a Financial Bilingual Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers in English and French. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Position: Financial Bilingual Customer Service Representative
Position Status: Full Time - Remote
Hours of Work: Monday - Sunday 8:00am - 12:00am EST
Rate of Pay: $18.00 - $20.90/Hour
Location: Open to residents of Alberta, Manitoba, Ontario, New Brunswick, and Nova Scotia
Responsibilities:
- Answer incoming telephone inquiries in accordance with Call Center guidelines
- Follow up on escalated calls, as required
- Submit fulfillments or research cases for callers’ inquiries if applicable
- Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
- Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
- Ensure compliance with policies and procedures and regulatory requirements
- Maintain a professional tone and positive attitude to callers
- Responsible for answering calls for a baseline of 7 hours daily
- A self-starter and takes initiative to take on new projects and additional responsibilities
- Other duties and responsibilities as assigned
Requirements:
- Demonstrated passion for customer satisfaction excellence and prior experience is an asset.
- Fluent in English; Bilingual (French) is required.
- Interactive customer service environment required.
- Related experience in the food and/or retail industry considered an asset.
- Strong and developed oral and written communication skills, including typing, spelling, and grammar.
- Demonstrated ability to implement change efforts.
- Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
- Advanced knowledge of PCs and familiarity with system navigation.
- Positive attitude and demonstrated ability to get along with others.
- Professional, empathetic, and naturally caring conversational style.
- Display tact and diplomacy in handling all levels of customer interaction.
- Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
- Ability to work all required shifts.
Applications are screened with AI technology and reviewed by NTT DATA recruiters.
#BIND
Inclusion. Belonging.
Unleashing the power of being unique.
We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
At NTT DATA what you do matters. Because here YOU can.
About NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Remote Financial Customer Service Representative - Bilingual (English/French)
About the role
Req ID: 347533
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Remote Financial Customer Service Representative - Bilingual (English/French) to join our team in Alberta, Manitoba, Ontario, New Brunswick, and Nova Scotia, Canada (CA).
Position Overview: As a Financial Bilingual Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers in English and French. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Position: Financial Bilingual Customer Service Representative
Position Status: Full Time - Remote
Hours of Work: Monday - Sunday 8:00am - 12:00am EST
Rate of Pay: $18.00 - $20.90/Hour
Location: Open to residents of Alberta, Manitoba, Ontario, New Brunswick, and Nova Scotia
Responsibilities:
- Answer incoming telephone inquiries in accordance with Call Center guidelines
- Follow up on escalated calls, as required
- Submit fulfillments or research cases for callers’ inquiries if applicable
- Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
- Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
- Ensure compliance with policies and procedures and regulatory requirements
- Maintain a professional tone and positive attitude to callers
- Responsible for answering calls for a baseline of 7 hours daily
- A self-starter and takes initiative to take on new projects and additional responsibilities
- Other duties and responsibilities as assigned
Requirements:
- Demonstrated passion for customer satisfaction excellence and prior experience is an asset.
- Fluent in English; Bilingual (French) is required.
- Interactive customer service environment required.
- Related experience in the food and/or retail industry considered an asset.
- Strong and developed oral and written communication skills, including typing, spelling, and grammar.
- Demonstrated ability to implement change efforts.
- Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
- Advanced knowledge of PCs and familiarity with system navigation.
- Positive attitude and demonstrated ability to get along with others.
- Professional, empathetic, and naturally caring conversational style.
- Display tact and diplomacy in handling all levels of customer interaction.
- Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
- Ability to work all required shifts.
Applications are screened with AI technology and reviewed by NTT DATA recruiters.
#BIND
Inclusion. Belonging.
Unleashing the power of being unique.
We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
At NTT DATA what you do matters. Because here YOU can.
About NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.