Project Manager - Application Support
Top Benefits
About the role
What is the opportunity?
We are hiring a project manager to support our technology operations and risk services team in Malaysia. This role is ideal for someone with a strong background in incident management, change control, vulnerability tracking, and coordination of system access processes in a dynamic enterprise IT environment. You will work closely with technical teams to ensure stability, risk mitigation, in compliance with regulatory and security standards.
What will you do?
- Leading day-to-day incident management, ensuring timely resolution and communication of production issues.
- Track and manage vulnerabilities across systems, ensuring proper plans are in place and executed for remediation.
- Coordinate and follow through on change requests, especially those related to security patching or vulnerability fixes.
- Manage NPID accounts, ensuring timely password rotation and compliance with security policies.
- Monitor SLAs an ensure in line with enterprise IT and security standards.
- Provide regular reporting on incident trends, open risks and change requests.
What do you need to succeed?
Must Have:
- Extensive experience in IT with strong knowledge of Capital Markets including Fixed Income Products ((FX, Cash, Derivatives, Structured Products, Commodities and Futures)
- Solid experience in technology support of Capital Markets trading and related functions.
- Knowledge of Fixed Income trading activities (Pricing, booking, execution, live risk, market risk, etc.), market data feeds
- Excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.
- Ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution.
- Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.)
- Experience with Database, Linux, Windows and basic infrastructure.
- Good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now).
- Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware).
- Solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities).
- Production data Analysis using Service Now, Powerpoint presentations, MS Excel charts
Nice to Have:
- Working knowledge of Murex
- Experience in DevOps and cloud technology (AWS, GridGain)
- Experience to support MQ, SOLACE and RV/RMDS
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software
Additional Job Details
Address:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
City:
Putrajaya
Country:
Malaysia
Work hours/week:
40
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-03
Application Deadline:
2025-10-31
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Project Manager - Application Support
Top Benefits
About the role
What is the opportunity?
We are hiring a project manager to support our technology operations and risk services team in Malaysia. This role is ideal for someone with a strong background in incident management, change control, vulnerability tracking, and coordination of system access processes in a dynamic enterprise IT environment. You will work closely with technical teams to ensure stability, risk mitigation, in compliance with regulatory and security standards.
What will you do?
- Leading day-to-day incident management, ensuring timely resolution and communication of production issues.
- Track and manage vulnerabilities across systems, ensuring proper plans are in place and executed for remediation.
- Coordinate and follow through on change requests, especially those related to security patching or vulnerability fixes.
- Manage NPID accounts, ensuring timely password rotation and compliance with security policies.
- Monitor SLAs an ensure in line with enterprise IT and security standards.
- Provide regular reporting on incident trends, open risks and change requests.
What do you need to succeed?
Must Have:
- Extensive experience in IT with strong knowledge of Capital Markets including Fixed Income Products ((FX, Cash, Derivatives, Structured Products, Commodities and Futures)
- Solid experience in technology support of Capital Markets trading and related functions.
- Knowledge of Fixed Income trading activities (Pricing, booking, execution, live risk, market risk, etc.), market data feeds
- Excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.
- Ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution.
- Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.)
- Experience with Database, Linux, Windows and basic infrastructure.
- Good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now).
- Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware).
- Solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities).
- Production data Analysis using Service Now, Powerpoint presentations, MS Excel charts
Nice to Have:
- Working knowledge of Murex
- Experience in DevOps and cloud technology (AWS, GridGain)
- Experience to support MQ, SOLACE and RV/RMDS
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software
Additional Job Details
Address:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
City:
Putrajaya
Country:
Malaysia
Work hours/week:
40
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-03
Application Deadline:
2025-10-31
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.