As an Operations Specialist in Partner Services, National Leasing at National Bank, you'll work in equipment financing. Your detail-oriented approach, strong communication skills, and financing expertise will enhance the client and broker experience.

**Your role: **

• Review and audit leasing documentation to ensure compliance with standards and policies.
• Verify lease details and identities through direct communication with lessees.
• Enter and audit lease data accurately in internal systems.
• Resolve broker inquiries and support team coverage to maintain workflow continuity.
• Improve departmental processes and contribute to service excellence.
• Build trust through effective communication and respectful relationships.
• Manage priorities and challenges to achieve positive outcomes and personal growth.

**Your team: **

As part of the Operations team, you'll join six colleagues and report to the Section Manager of Partner Services. We handle complex documentation and funding efficiently.

This is a hybrid position, with Monday to Friday workdays.

Prerequisites:

• Post-secondary education in business administration or equivalent relevant work experience is required.
• A minimum of two years of administrative experience is necessary.
• Emphasis is placed on outstanding customer service, effective teamwork, and strong communication skills.

Languages:

English

Skills

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Client Education Communication Debt Collection Emotional Intelligence Information Analysis Negotiation Teamwork Client-focused Empathy Learning Agility Standards Compliance Listening

Your benefits
In addition to competitive compensation, you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Group insurance
• Generous pension plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier- free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Join us!