Manager, IT Solutions Delivery (In-Office)
About the role
At GMS, we've been helping Canadians for more than 75 years to get the health and travel insurance they want and need. The same pioneering spirit that started our story is what drives us to do things differently today. Insurance, honestly, is our promise, and it's what we do at GMS. We care about our customers, our community and each other. As a non-profit organization, we're proud to reinvest our profits into the health of the communities we serve and that have supported us since 1949.
We want our employees to feel good about coming to work and being in a workplace that promotes flexibility, growth and a healthy work-life balance. If you'd like to be part of a team that truly takes care of our customers, our communities, and each other, this could be your chance.
Here's the role
The Manager, IT Solutions Delivery leads a multidisciplinary team responsible for delivering technology solutions that drive strategic initiatives. This role ensures IT solutions are aligned with business objectives, fosters collaboration across technical and business teams, and promotes innovation, scalability, and continuous improvement in solution delivery.
Position Responsibilities
- Lead the delivery of integrated IT solutions that support strategic business initiatives, ensuring alignment with organizational goals.
- Manage, mentor, and develop a multidisciplinary IT team, fostering a culture of high performance, innovation, and accountability.
- Collaborate with business stakeholders, architects, and project managers to define solution requirements, scope, and timelines, ensuring alignment with organizational priorities.
- Proactively identify and mitigate risks, manage dependencies, and allocate resources to enable timely delivery of multiple concurrent initiatives.
- Establish and maintain delivery frameworks, standards, and performance metrics to ensure consistent high-quality outcomes.
- Champion agile and iterative delivery practices to enhance adaptability, responsiveness, and continuous improvement.
- Build and maintain strategic partnerships with key vendors and technology leaders.
- Manage the business unit budget, balancing cost optimization with delivery of high-value solutions.
- Contribute to IT leadership planning, resource allocation, and performance management to advance enterprise-wide transformation.
Competencies
- PlanningOrganization: Highly effective prioritization and time management skills; ability to influence others to contribute to the process and deliver quality results on time.
- Results Orientation: Maintains focus and effectiveness in challenging or fast-paced situations. Manage shifting priorities, solve problems under pressure, and ensures work is completed to a high standard. Demonstrates persistence and follow-through to achieve results, even when faced with ambiguity or competing demands.
- Communication: Communicates complex or sensitive ideas with influence and clarity; fosters shared understanding across diverse stakeholders. Takes in sources of information from various stakeholders and business perspectives and translates information into a consumable message.
- Communication: Establishes clear goals and provides timely on-going feedback. Fosters a culture of trust, accountability, and collaboration. Actively identifies and addresses skill gaps while supporting individual and team growth and development. Fosters an environment where employees are engaged, empowered, and positioned to succeed.
EducationExperience
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 6+ years of experience in IT solution delivery, with at least 3+ years in a leadership role.
- Proven experience managing diverse technical teams and delivering complex, cross-functional solutions.
- Strong understanding of modern IT architectures, cloud platforms, and data-driven technologies.
- Certifications in project or agile methodologies (e.g., PMP, Scrum Master) are considered assets.
- Experience working in an insurance or financial industry is considered an asset.
Are we a fit?
If you think so, please apply by November 12, 2025. We'd love to reach out to everyone who applies, but we just don't have enough hands! If you're selected for an interview, we'll be in touch. If not, please consider us again in the future.
Manager, IT Solutions Delivery (In-Office)
About the role
At GMS, we've been helping Canadians for more than 75 years to get the health and travel insurance they want and need. The same pioneering spirit that started our story is what drives us to do things differently today. Insurance, honestly, is our promise, and it's what we do at GMS. We care about our customers, our community and each other. As a non-profit organization, we're proud to reinvest our profits into the health of the communities we serve and that have supported us since 1949.
We want our employees to feel good about coming to work and being in a workplace that promotes flexibility, growth and a healthy work-life balance. If you'd like to be part of a team that truly takes care of our customers, our communities, and each other, this could be your chance.
Here's the role
The Manager, IT Solutions Delivery leads a multidisciplinary team responsible for delivering technology solutions that drive strategic initiatives. This role ensures IT solutions are aligned with business objectives, fosters collaboration across technical and business teams, and promotes innovation, scalability, and continuous improvement in solution delivery.
Position Responsibilities
- Lead the delivery of integrated IT solutions that support strategic business initiatives, ensuring alignment with organizational goals.
- Manage, mentor, and develop a multidisciplinary IT team, fostering a culture of high performance, innovation, and accountability.
- Collaborate with business stakeholders, architects, and project managers to define solution requirements, scope, and timelines, ensuring alignment with organizational priorities.
- Proactively identify and mitigate risks, manage dependencies, and allocate resources to enable timely delivery of multiple concurrent initiatives.
- Establish and maintain delivery frameworks, standards, and performance metrics to ensure consistent high-quality outcomes.
- Champion agile and iterative delivery practices to enhance adaptability, responsiveness, and continuous improvement.
- Build and maintain strategic partnerships with key vendors and technology leaders.
- Manage the business unit budget, balancing cost optimization with delivery of high-value solutions.
- Contribute to IT leadership planning, resource allocation, and performance management to advance enterprise-wide transformation.
Competencies
- PlanningOrganization: Highly effective prioritization and time management skills; ability to influence others to contribute to the process and deliver quality results on time.
- Results Orientation: Maintains focus and effectiveness in challenging or fast-paced situations. Manage shifting priorities, solve problems under pressure, and ensures work is completed to a high standard. Demonstrates persistence and follow-through to achieve results, even when faced with ambiguity or competing demands.
- Communication: Communicates complex or sensitive ideas with influence and clarity; fosters shared understanding across diverse stakeholders. Takes in sources of information from various stakeholders and business perspectives and translates information into a consumable message.
- Communication: Establishes clear goals and provides timely on-going feedback. Fosters a culture of trust, accountability, and collaboration. Actively identifies and addresses skill gaps while supporting individual and team growth and development. Fosters an environment where employees are engaged, empowered, and positioned to succeed.
EducationExperience
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 6+ years of experience in IT solution delivery, with at least 3+ years in a leadership role.
- Proven experience managing diverse technical teams and delivering complex, cross-functional solutions.
- Strong understanding of modern IT architectures, cloud platforms, and data-driven technologies.
- Certifications in project or agile methodologies (e.g., PMP, Scrum Master) are considered assets.
- Experience working in an insurance or financial industry is considered an asset.
Are we a fit?
If you think so, please apply by November 12, 2025. We'd love to reach out to everyone who applies, but we just don't have enough hands! If you're selected for an interview, we'll be in touch. If not, please consider us again in the future.